Anki automatically closing when trying to look up Uworld questions

[clhelton]

I use the “find cards from Uworld test” add on and when I tried to use it today, after entering the question IDs, Anki would close automatically without bringing up the browse screen with cards associated with the IDs. Any suggestions?

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A few things you can try to narrow this down:

1. Check if it’s the add-on causing the crash

   • In Anki, go to Tools → Add-ons.
   • Disable “Find Cards from UWorld Test” (and nothing else).
   • Restart Anki and confirm it opens normally.
   • Re‑enable just that add-on and try again with a single UWorld ID to see if it still closes.

2. Update Anki + the add-on

   • Make sure you’re on a recent stable Anki version (Help → About Anki).
   • In Tools → Add-ons → Check for Updates, update any add-ons.
   • Some older add-ons crash on newer Anki versions (or vice versa), so this often fixes it.

3. Check for add-on conflicts

   • In Tools → Add-ons, click “Toggle enabled” to disable all add-ons.
   • Re‑enable only “Find Cards from UWorld Test”.
   • If it now works, re‑enable your other add-ons one by one until you find which one triggers the crash.

4. Look for an error message / log

   • Start Anki from the terminal/command prompt (if you’re comfortable doing that):
     • On Windows: run anki-console from the Start Menu if available, or run anki.exe from cmd.
     • On macOS: run anki from Terminal (if installed via standard package).
   • Trigger the crash and see if any Python error shows in the console; that can help identify whether it’s the UWorld add-on or another add-on.

5. Test with a fresh profile

   • In Anki: File → Switch Profile → Add.
   • Create a new temporary profile, install only the AnkiHub add-on and the UWorld test finder add-on, and try again.
   • If it works there, the issue is likely specific to your main profile (another add-on, a corrupted config, etc.).

6. If it still crashes

   • Let us know:
     • Your Anki version (Help → About Anki → Copy debug info).
     • Your OS (Windows/macOS/Linux).
     • The exact name/link of the UWorld add-on you’re using.
     • Whether you’re also using AnkiHub to manage those UWorld-related decks.

With that info, we can better tell if this is a compatibility problem between that UWorld add-on, your Anki version, and/or AnkiHub.

[MarcosZan]

Hello, I would be happy to help.

I’m not familiar with this specific add-on, but if the issue only occurs when you use its features, it might be the cause. I recommend reaching out to the add-on’s creator.

Let us know if you need help with anything else!