Anking V12 not syncing from ankihub

🙋 Support
1

I am trying to sync the anking v12 deck from ankihub but the sync keeps timing out and giving me an error. I’ve tried it 3 times and it told me to contact support after that. I deleted anking v11 and everything else from my anki including all decks. Not sure what to do and help would be appreciated.

Please include supporting information and documents such as screenshots, recordings, etc.

2

Thank you for reaching out! Our moderators have been notified and will assist you shortly. In the meantime, you can get an instant response from me simply by @ mentioning my username`. Alternatively, start a private conversation with me (see screenshot below). If you ask me a question, I will do my best to respond using only verified information found in the official AnkiHub docs and the Anki manual.

You can also find answers to common questions in our FAQ and Docs.

CleanShot 2024-09-29 at 08.56.43@2x
CleanShot 2024-09-29 at 08.56.43@2x2118×1412 423 KB

1 Like
3
Thinking

Search
Found 0 results for ‘tags:official sync timeout error downloading AnKing V12 from AnkiHub category::person_raising_hand: Support order:latest max_posts:10 status:open’

Here are a few things to try to get AnKing v12 syncing from AnkiHub without timing out:

1. Basic connection checks

  1. Update Anki & AnkiHub add-on

    • In Anki: Tools → Add-ons → Check for Updates.
    • Also make sure Anki itself is on a reasonably recent version (2.1.56+ is usually recommended for AnkiHub).

  2. Check your internet / network

    • Try another Wi‑Fi network or your phone hotspot.
    • Disable VPNs, firewalls, or corporate networks that might block large downloads.

  3. Restart everything

    • Fully close Anki (File → Exit), then reopen.
    • Restart your computer once as well.

2. Try a smaller initial sync

For large decks like AnKing v12, timeouts can happen if everything tries to download in one go.

  1. In Anki, go to AnkiHub → Settings and:
    • Disable Media Sync temporarily (if enabled).
  2. Then try subscribing to AnKing v12 again and let the cards only download.
  3. After the deck itself is synced, turn Media Sync back on and let media download as a separate step.

This often reduces timeouts.

3. Confirm AnkiHub login & subscription

  1. In Anki: AnkiHub → Log out, then AnkiHub → Log in again.
  2. Open the AnkiHub website and confirm you’re:
    • Logged into the same account as in Anki.
    • Properly subscribed to the AnKing v12 deck.

4. Collect info for support

Since you’re already getting “contact support” messages, it will help if you can share:

  1. Screenshot of the exact error you get when the sync times out (include the full error window).
  2. Your:
    • Anki version (Help → About),
    • AnkiHub add-on version (Tools → Add-ons → AnkiHub → View Files → manifest.json or from the add-on list),
    • Operating system (Windows/macOS/Linux).
  3. Roughly how long the sync runs before timing out.
  4. Whether you’re on a school / hospital / work network or personal Wi‑Fi.

You can attach screenshots directly here in this thread (drag-and-drop or use the upload button).

Post those details and I can help you narrow down if it’s a connection issue, deck size problem, or something else specific to your setup.

4

Fixed it