Bug Report -- After attempting to Bulk-Suggest new notes

🐛 Bug
1

Before the error happened, I was attempting to bulk-suggest new notes.

Error message (don't change this) 
Anki 2.1.56 (07fd88dd) Python 3.9.15 Qt 6.3.2 PyQt 6.3.1
Platform: macOS-13.5-arm64-arm-64bit
Flags: frz=True ao=True sv=3
Add-ons, last update check: 2023-08-17 14:18:18

Traceback (most recent call last):

  File "/Users/jonasneichin/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 224, in _send_request_with_retry
    response = self._send_request_with_retry_inner(request, stream=stream)

  File "/Users/jonasneichin/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "/Users/jonasneichin/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "/Users/jonasneichin/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x2dea3fbe0 state=finished raised ConnectionError>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "/Users/jonasneichin/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 230, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/jonasneichin/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "/Users/jonasneichin/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 245, in _send_request_with_retry_inner
    response = session.send(request, stream=stream)

  File "requests.sessions", line 701, in send

  File "requests.adapters", line 565, in send

requests.exceptions.ConnectionError: HTTPSConnectionPool(host='ankihub.s3.amazonaws.com', port=443): Max retries exceeded with url: /deck_assets/1402b56d-5775-4479-836c-2e2bc751e161/paste-f7dcec310f28efa0e19e9d8fc887a35f6f7f4851.jpg (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x2dea3f460>: Failed to establish a new connection: [Errno 61] Connection refused'))


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "aqt.taskman", line 122, in _on_closures_pending

  File "aqt.taskman", line 71, in <lambda>

  File "/Users/jonasneichin/Library/Application Support/Anki2/addons21/1322529746/gui/media_sync.py", line 138, in _on_download_finished
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "/Users/jonasneichin/Library/Application Support/Anki2/addons21/1322529746/gui/media_sync.py", line 119, in _download_missing_media
    self._client.download_media(missing_media_names, ah_did)

  File "/Users/jonasneichin/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 509, in download_media
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "/Users/jonasneichin/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 514, in _download_media
    response = self._send_request("GET", API.S3, media_remote_path, stream=True)

  File "/Users/jonasneichin/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 210, in _send_request
    response = self._send_request_with_retry(prepped, stream=stream)

  File "/Users/jonasneichin/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 232, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='ankihub.s3.amazonaws.com', port=443): Max retries exceeded with url: /deck_assets/1402b56d-5775-4479-836c-2e2bc751e161/paste-f7dcec310f28efa0e19e9d8fc887a35f6f7f4851.jpg (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x2dea3f460>: Failed to establish a new connection: [Errno 61] Connection refused'))

Sentry link (for developers)

2

Can you try updating to version 2.1.64 and see if this still occurs?

3

@developers is this an AWS issue? There are many Sentry logs related to this coming from different users in the last two days.

4

Can you check if the file actually exists on s3?

5

Looks like most of these “connection refused” errors (there are only 4 recent events) are on existing files, while all “nodename nor servname provided, or not known” errors I’ve checked appear on non-existing files.

7

It seems like it may have been a network error? I changed to a different wifi and was able to work without issue. Lmk if you need any more information from me.

1 Like