Hello, and thank you for your help in advance.
My friend and I are both paying for the premium suscription, and I created some deckes and shared them throught ankihub with him. I also made him mantainer of those decks too. When I add cards, they appear to him, but when he does, they stay on ID pending, as if he only was a suscriber (even though I made him a manteiner), and I can not see them. I can not figure out the error and how to fix it, as I apparently did all correctly.
Thank you!!
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Thanks for the detailed explanation â that helps narrow it down.
What youâre describing usually means that, from AnkiHubâs perspective, your friend is still treated as a subscriber for that deck, not as a maintainer, even if it looks correct in your settings. In that case, any cards they add will sit in ID pending and wonât sync to you.
Here are the main things both of you should check:
On AnkiHub web:
Sometimes reâadding them as maintainer fixes a âstuckâ state.
On your friendâs computer:
If they added cards while logged into a different account, those edits might not be linked to the maintainer account you gave permissions to.
Your friend should:
If the deck isnât linked correctly, their new cards will stay in ID pending.
After confirming the above:
If none of this resolves it, it might be a permissions or sync bug. In that case, please reply in your topic with:
With that info, the AnkiHub team can look into your specific deck and account setup.
Hello,
I would be happy to help. 
You might double-check if the suggestions that your friend is making are being accepted. If not, it may be that they are only being suggested, and so without them also having been accepted they may simply still be pending suggestions
Those are just guesses, though. It may also be helpful if you can share which deck it is that youâre referencing, as well as any screenshots or details from your friendâs account, otherwise it can be a bit tough to troubleshoot some things in isolation. The more supporting details and screenshots you can share, the easier it may be to be of help 
Hello Brian,
Thanks for your help.
This is one of those decks: https://app.ankihub.net/decks/23aa4b89-0cf0-42e4-8caf-579f78668251
My Ankihub account is coque, and hers is paularuiz (ruiztoledopaula@gmail.com).
We are preparing MIR (Spainâs final medical exam), and we are creating decks for each subject. We are both paying the premium subscription, and I made her maintainer of every deck. However, we have seen that updates that we both make do not upload to the Ankihub web or each otherâs Ankiâs desktop. They stay on ID pending.
We are a bit frustrated, honestly haha.
Gotcha, thatâs helpful thank you.
I do show that you both have active accounts. It wonât likely be related to this issue, though you mentioned both accounts being on the Premium subscription, and I do show that the âpaularuizâ account is on a Core subscription, rather than the Premium. Just FYI
Just to make sure: are the screenshots you shared from your computer, or from Paulaâs? Just to make sure that I have the right idea
It may be helpful if I can see what Paula sees, just to Iâm best able to be of help. Is she seeing any error messages on her end? Do you know which version of Anki sheâs on? (This can be checked from the top toolbar: Anki - About Anki).
From there, you mentioned the deck âTraumaâ, though from one of the screenshots you shared, it appears that many of the notes with the âID pendingâ designation are intended for the deck âPEDIAâ. I do indeed show that there are many note suggestions for this deck that have been suggested, and that have not yet been accepted, and that are from paularuiz:
I canât promise thatâs the issue for all of the pending notes, though just for that individual deck I do see nearly 40 suggestions that are just waiting to be accepted, which may explain at least some of the issues youâre having
You may already know these details, though Iâll share them here just out of due dililgence:
Give that a shot, let me know how you fare, and weâll go from there and hopefully we can get you squared away.
Thanks for your help.
Sorry, I meant Core plan (not Premium).
Her version is this one:
As we are both in Core plan, and maintainers of those, after syncing, I thought changes and new cards were added automatically. I saw your tutorial, and I saw those suggestions, but I thought decks were updated automatically.
On the other hand, I do not know why my own new cards added to those decks do not appear on AnkiHub (my deck has 270 notes, and on Ankihub 60)
Sorry in advance for my ignorance
All good, happy to help anytime.
Even maintainers have to accept changes. There are always two steps to making changes: submitting the suggestion/s, and accepting the suggestion/s.
You can imagine that, for large decks, one maintainer may suggest a change that still needs to be reviewed by other maintainers (this happens for the AnKing Step deck all the time), and so even maintainers still have to have their suggestions accepted. This looks like what may be going on here
That being said, as a maintainer you do have the option of suggesting a change and accepting that change automatically. This is a feature that is only available to maintainers. It is still the case that suggesting, and accepting, both need to occur (this is always the case), though maintainers do have the option of doing both at the same time
As an example:
As a maintainer, when you suggest a new note, or a change, or anything, you should see a little window like this:
If you submit here, the suggestion is submitted. It is not accepted. Even if you are a maintainer
However, if you are a maintainer you should also have this little option at the bottom in the green box. This allows you to âsubmit without reviewâ, meaning essentially that the suggestion is submitted and accepted all at the same time. If that box is checked, the suggestions are automatically accepted. If that box is not checked (which is what I suspect is happening), the suggestion is submitted but is not automatically accepted.
What I suspect is happening, at least in part, is that Paula is suggesting notes but that those notes are sitting as suggestions and still need to be accepted. This can be done manually from the suggestions page afterward, or can be side-stepped by selecting âsubmit without reviewâ in which case the suggestions will be submitted and accepted automatically
Hopefully that clears things up a bit, though please let me know if Iâve left anything unclear or if there is anything else I can help with. Happy to be of help however we can.
Thank you Brian, I think I am starting to get all this.
I think I have all the note that are pending on âID pendingâ. I want to submit them without reviewing, but that option is not available:
I tried to just bulk for one deck at a time. I tried with one deck, but this happenned:
So from this screen, these cards have already been submitted. Because they have already been submitted, you wonât be able to submit and accept from this screen. They will have to be accepted from the suggestions page of the deck to which they correspond
Iâll do a quick example; letâs use Paulaâs suggestions for the âPEDIAâ deck:
From AnkiHub.net:
Then:
Then:
From here, you can accept suggestions that are currently pending. I picked this one deck as an example just because it seemed easier to use as an illustration, though the same basic idea should work for most anything
The suggestions for any given deck can be found on the corresponding deck page (which will be separate for each deck). Thus, if you suggested notes to âPEDIAâ (and they have not yet been accepted) the suggestions will be found on the deck page for PEDIA. If they were suggested to a different deck, they will be found on a different deck page, etc., etc.
For this reason, it can sometimes be easier, if youâre studying for a single exam, to have all the cards in a single deck and organize separate subjects via tags and/or subdecks. Iâll drop a quick example here, from the AnKing MCAT deck:
You donât have to organize things this way, I just thought Iâd mention it since you said you were studying for a particular exam and seem to have a lot of separate decks (which can become somewhat confusing, at times, and definitely adds more organization and tracking)
Iâm headed out to clinic at the moment, so my responses may be a bit slower for a few hours, but Iâll check back in on you and hopefully we can get you squared away. Please let me know what other questions you have and Iâll do my best to be of help
Thank you Brian, I edited the prior respond before yours, you can see screenshots from what was happening.
I put all my decks inside a new one called MIR. I delete all my shared decks and shared that new one with Paula, making her maintainer. She subscribed to the deck too.
We both now have all cards (I manually added the cards she tried to upload and could not). We also have tried to add new cards, but it does not allow us to upload the pending ones neither (we can not press the option to bulk).
Is that the way of adding cards? Add and then bulking from pending? Or is there a form of adding without reviewing from the âadding a noteâ window? I hope I have explained myself.
Thanks
Sorry I want to make sure I understand: you have already added/uploaded all the cards? Or there are cards that you have not yet added/uploaded?
Just for clarity, the very general process of adding a note can be done by following this tutorial: How to Add New Note Type to Existing AnkiHub Deck
For individual users, that is the method. Once the suggestion is there, youâll have to separately approve the suggestion/s. But, as we discussed before, for maintainers you can suggest and approve all at once.
Hello again Brian,
As I created another new shared deck, she does now have all my notes.
Now I was able to submit (without review) new cards on ID pending, and they upload properly to Ankihub 
. However, when I try to upload them the way you tell me, the option is not available:
At least now we can do it from âID pendingâ, but I want to learn to do the general way (that may also be faster).
Thank you!!
Oop, thatâs my fault: I see that I sent a link to a different tutorial. Try this one: How to Bulk Suggest New Notes
My fault. I was typing while in clinic and I must have copied the wrong link.
Hello again Brian. Sorry to bother you again. The problem persists.
Now I am able to upload cards to Ankihub correctly, they appear on the web. I can see the new notes there after bulkin and sincronizing. However, they do not appear in my girlfriend´s desktop ANki, even though she is a maintainer and she is suscribed to the deck correctly. These are screenshots of her desktop Anki:
That subdeck with 8 notes, for example, should be full of new flashcards I added (that has 357 notes):
(The dark version is my Anki, white is hers)
Thanks for your help and patience, Brian
All good, happy to help.
Just to make sure: can you have her do a few things:
Give those that should give us a better idea of what may be going on atm.
Thanks for your response Brian. Her Anki version is 25.09.2. Can it be that I have FSRS algorithm active and she does not? I tried all you said, resetting, unsuscribing and suscribing, and nothing works. I am quite frustrated at this point 
Damn, okay Iâm sorry to hear youâre still running into issues. Letâs see if we canât dig a bit deeper and figure it out for you.
It shouldnât be related to FSRS, I feel pretty comfortable ruling that out.
Just to make sure the obvious:
Here in a few minutes Iâll also try to install the deck myself locally as well, just to make sure everything is good on that end. Just to make double-sure. Between those two things hopefully we can get a better sense of whatâs going on and hopefully find some solutions for you
So a couple of things that I notice:
From the image you shared with me of her screen:
It looks like the search bar is empty here, so I canât entirely see what it is that sheâs searching for, or what she brought up.
Installing the deck myself, if I use the âMIRâ tag, I show only 13 cards:
However, if I click on the âMIRâ subdeck I show almost 1,300 cards:
And from there if I click on the deck itself, I show 1807 cards:
I canât be sure exactly how youâve organized the deck, though at least from my end Iâm able to install the deck locally and it looks like there are quite a few cards present. So at the very least, if those numbers look appropriate it looks like the deck is appropriately uploaded to AnkiHub and I am able to download and install the deck okay
If those numbers look right to you then it seems likelier the issue may be local to your friendâs collection. If you can share what you find from the above questions it may help zero in on whatâs going on there, and hopefully we can find some answers for you. Screenshots are always ideal, just so I can see what youâre seeing (and what sheâs seeing)
One way or the other, Iâm sure we can figure it out and get you squared away, though.
Hello Brian,
I have added some cards now, so numbers may differ to yours before.
I have this cards:
For example, there is a subdeck with this number of cards:
I checked that they are all correctly uploaded to Ankihubâs web.
When I check her Anki I see this:
Her number of cards is higher (she did not âbulk without reviewâ her notes yet, so it has to be that), so I guess she does have the cards I upload. However, they do not appear in the proper subdeck:
I think we may be closer to the solution.
Thank you again for all your help Brian.
