Collection sync succeeds, but media sync fails (“error sending request for url ()” / timeout)

[miranda.an1]

I’m using AnkiMobile 25.09 on an iPhone 17 (iOS 26.5.1). My collection and review history sync correctly between my laptop and AnkiWeb (e.g., reviews completed on my phone immediately appear on my laptop), but none of the Dermki media downloads on my phone, and each sync ends with either “error sending request for url ()” or “Connection timed out.”

I’ve confirmed the deck is fully present on AnkiWeb, my laptop syncs successfully and reports only 3 missing media files, and I’ve already tried restarting the phone, reinstalling AnkiMobile, increasing the network timeout, and syncing over both Wi-Fi and cellular with no change. thank you!

[MarcosZan]

Hello,

It seems like this is exclusively an AnkiWeb/mobile device issue, not an AnkiHub one. If everything is already on AnkiWeb and you can’t download it to your mobile phone, there may be some connection issues between your phone and AnkiWeb.

Please reach out to the AnkiMobile forum. You can get more specialized help there: AnkiMobile (iPhone/iPad) - Anki Forums

[miranda.an1]

Thank you!