ERRO - HOW TO FIX

Before the error happened, I was…
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Error message (don't change this)
Anki 25.02.6 (6381f184)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.19045

Traceback (most recent call last):

  File "C:\Users\nhh24\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 320, in _send_request_with_retry
    return send_with_retry()

  File "C:\Users\nhh24\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "C:\Users\nhh24\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "C:\Users\nhh24\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x28bcb7db3d0 state=finished raised SSLError>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "C:\Users\nhh24\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 324, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\nhh24\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "C:\Users\nhh24\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 317, in send_with_retry
    return self.thread_local_session.get().send(request, stream=stream, timeout=timeout)

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 698, in send

requests.exceptions.SSLError: HTTPSConnectionPool(host='ankihub.s3.amazonaws.com', port=443): Max retries exceeded with url: /deck_2fb041b2-1c29-4a81-a51a-31ee822984c8_notes.csv.gz?response-content-disposition=attachment&AWSAccessKeyId=AKIASSGURO7AU2A7QZOX&Signature=YcjKj3CweulkpggAUtCQW2dEIV4%3D&Expires=1776370384 (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)')))


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "C:\Users\nhh24\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\deck_installation.py", line 201, in _download_and_install_decks_inner
    _download_and_install_single_deck(

  File "C:\Users\nhh24\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\deck_installation.py", line 228, in _download_and_install_single_deck
    notes_data: List[NoteInfo] = AnkiHubClient().download_deck(

  File "C:\Users\nhh24\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 672, in download_deck
    s3_response_content = self._download_with_progress_cb(s3_url_suffix, download_progress_cb)

  File "C:\Users\nhh24\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 694, in _download_with_progress_cb
    with self._send_request("GET", API.S3, s3_url_suffix, stream=True, is_long_running=True) as response:

  File "C:\Users\nhh24\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 283, in _send_request
    return self._send_request_with_retry(

  File "C:\Users\nhh24\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 326, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='ankihub.s3.amazonaws.com', port=443): Max retries exceeded with url: /deck_2fb041b2-1c29-4a81-a51a-31ee822984c8_notes.csv.gz?response-content-disposition=attachment&AWSAccessKeyId=AKIASSGURO7AU2A7QZOX&Signature=YcjKj3CweulkpggAUtCQW2dEIV4%3D&Expires=1776370384 (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)')))


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "aqt.taskman", line 144, in _on_closures_pending

  File "C:\Users\nhh24\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 100, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\nhh24\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py", line 36, in wrapper
    return func(*args, **kwargs)

  File "C:\Users\nhh24\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 146, in _on_new_deck_subscriptions_done
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\nhh24\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py", line 36, in wrapper
    return func(*args, **kwargs)

  File "C:\Users\nhh24\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\deck_installation.py", line 97, in _on_install_done
    import_results: List[AnkiHubImportResult] = future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "C:\Users\nhh24\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\deck_installation.py", line 81, in <lambda>
    task=lambda: _download_and_install_decks_inner(

  File "C:\Users\nhh24\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\deck_installation.py", line 218, in _download_and_install_decks_inner
    raise exceptions[0]

1322529746.gui.exceptions.DeckDownloadAndInstallError: Error while downloading and installing deck 2fb041b2-1c29-4a81-a51a-31ee822984c8: AnkiHub request exception: HTTPSConnectionPool(host='ankihub.s3.amazonaws.com', port=443): Max retries exceeded with url: /deck_2fb041b2-1c29-4a81-a51a-31ee822984c8_notes.csv.gz?response-content-disposition=attachment&AWSAccessKeyId=AKIASSGURO7AU2A7QZOX&Signature=YcjKj3CweulkpggAUtCQW2dEIV4%3D&Expires=1776370384 (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)')))

Sentry link (for developers)

Please follow this tutorial to resolve the SSL issue: Trouble logging into AnkiHub - #14 by abdo.nh