Error 08/03

gilberto45 · August 4, 2026, 1:14am

Before the error happened, I was…
[Replace this text.]

Error message (don't change this)

Anki 25.09.4 (d52ca669) (ao)
Python 3.13.5 Qt 6.9.1 PyQt 6.9.1
Platform: macOS-26.5.2-arm64-arm-64bit-Mach-O

Traceback (most recent call last):

  File "/Users/gilbertoperez/Library/Application Support/AnkiProgramFiles/python/cpython-3.13.5-macos-aarch64-none/lib/python3.13/concurrent/futures/thread.py", line 59, in run
    result = self.fn(*self.args, **self.kwargs)

  File "/Users/gilbertoperez/Library/Application Support/AnkiProgramFiles/.venv/lib/python3.13/site-packages/aqt/operations/__init__.py", line 243, in wrapped_op
    return self._op(mw.col)
           ~~~~~~~~^^^^^^^^

  File "/Users/gilbertoperez/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 104, in <lambda>
    op=lambda _: _upload_logs(key),
                 ~~~~~~~~~~~~^^^^^

  File "/Users/gilbertoperez/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 587, in _upload_logs
    raise e

  File "/Users/gilbertoperez/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 579, in _upload_logs
    client.upload_logs(
    ~~~~~~~~~~~~~~~~~~^
        file=log_file_path(),
        ^^^^^^^^^^^^^^^^^^^^^
        key=key,
        ^^^^^^^^
    )
    ^

  File "/Users/gilbertoperez/Library/Application Support/Anki2/addons21/1322529746/addon_ankihub_client.py", line 81, in upload_logs
    s3_url_suffix = self._presigned_url_suffix_from_key(key=key, action="upload")

  File "/Users/gilbertoperez/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 1018, in _presigned_url_suffix_from_key
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error





<script id="cookie-consent__cookie-groups" type="application/json">[{"varname": "functional", "name": "Functional", "description": "", "is_required": false}, {"varname": "performance", "name": "Performance", "description": "", "is_required": false}]</script>
<!DOCTYPE html>
<html class="h-full" lang="en">
    <head>
        <meta charset="utf-8">
        <meta http-equiv="x-ua-compatible" content="ie=edge">
        <title>
            
    Server Error

        </title>
        <meta name="... [truncated]

Sentry link (for developers)

amerhussari · August 4, 2026, 1:15am

Before the error happened, I was…
finished my new cards, went back to deck, and hit sync.

Error message (don't change this)

Anki 25.09.4 (d52ca669) (ao)
Python 3.13.5 Qt 6.9.1 PyQt 6.9.1
Platform: macOS-26.5.2-x86_64-i386-64bit-Mach-O

Traceback (most recent call last):

  File "/Users/amerhussari/Library/Application Support/AnkiProgramFiles/python/cpython-3.13.5-macos-x86_64-none/lib/python3.13/concurrent/futures/thread.py", line 59, in run
    result = self.fn(*self.args, **self.kwargs)

  File "/Users/amerhussari/Library/Application Support/AnkiProgramFiles/.venv/lib/python3.13/site-packages/aqt/operations/__init__.py", line 243, in wrapped_op
    return self._op(mw.col)
           ~~~~~~~~^^^^^^^^

  File "/Users/amerhussari/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 104, in <lambda>
    op=lambda _: _upload_logs(key),
                 ~~~~~~~~~~~~^^^^^

  File "/Users/amerhussari/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 587, in _upload_logs
    raise e

  File "/Users/amerhussari/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 579, in _upload_logs
    client.upload_logs(
    ~~~~~~~~~~~~~~~~~~^
        file=log_file_path(),
        ^^^^^^^^^^^^^^^^^^^^^
        key=key,
        ^^^^^^^^
    )
    ^

  File "/Users/amerhussari/Library/Application Support/Anki2/addons21/1322529746/addon_ankihub_client.py", line 81, in upload_logs
    s3_url_suffix = self._presigned_url_suffix_from_key(key=key, action="upload")

  File "/Users/amerhussari/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 1018, in _presigned_url_suffix_from_key
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error





<script id="cookie-consent__cookie-groups" type="application/json">[{"varname": "functional", "name": "Functional", "description": "", "is_required": false}, {"varname": "performance", "name": "Performance", "description": "", "is_required": false}]</script>
<!DOCTYPE html>
<html class="h-full" lang="en">
    <head>
        <meta charset="utf-8">
        <meta http-equiv="x-ua-compatible" content="ie=edge">
        <title>
            
    Server Error

        </title>
        <meta name="... [truncated]

Sentry link (for developers)

lilywestover · August 4, 2026, 1:15am

I’m getting an error everytime I sync. Anki also spends a long time processing trying to sync before it is actually able to.

Error message (don’t change this)

Anki 26.05 (e64c6b1a) (ao)
Python 3.13.11 Qt 6.11.0 PyQt 6.11.0
Platform: macOS-26.5.2-arm64-arm-64bit-Mach-O

Traceback (most recent call last):

  File "/Applications/Anki.app/Contents/Frameworks/Python.framework/Versions/3.13/lib/python3.13/concurrent/futures/thread.py", line 59, in run
    result = self.fn(*self.args, **self.kwargs)

  File "/Users/runner/work/anki/anki/out/installer/build/anki/macos/app/Anki.app/Contents/Resources/app_packages/aqt/operations/__init__.py", line 243, in wrapped_op

  File "/Users/lilywestover/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 104, in <lambda>
    op=lambda _: _upload_logs(key),
                 ~~~~~~~~~~~~^^^^^

  File "/Users/lilywestover/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 587, in _upload_logs
    raise e

  File "/Users/lilywestover/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 579, in _upload_logs
    client.upload_logs(
    ~~~~~~~~~~~~~~~~~~^
        file=log_file_path(),
        ^^^^^^^^^^^^^^^^^^^^^
        key=key,
        ^^^^^^^^
    )
    ^

  File "/Users/lilywestover/Library/Application Support/Anki2/addons21/1322529746/addon_ankihub_client.py", line 97, in upload_logs
    s3_url_suffix = self._presigned_url_suffix_from_key(key=key, action="upload")

  File "/Users/lilywestover/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 1079, in _presigned_url_suffix_from_key
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error





<script id="cookie-consent__cookie-groups" type="application/json">[{"varname": "functional", "name": "Functional", "description": "", "is_required": false}, {"varname": "performance", "name": "Performance", "description": "", "is_required": false}]</script>
<!DOCTYPE html>
<html class="h-full" lang="en">
    <head>
        <meta charset="utf-8">
        <meta http-equiv="x-ua-compatible" content="ie=edge">
        <title>
            
    Server Error

        </title>
        <meta name="... [truncated]

Sentry link (for developers)

zilateef · August 4, 2026, 1:17am

Before the error happened, I was…
[Replace this text.]

Error message (don't change this)

Anki 26.05 (e64c6b1a) (ao)
Python 3.13.11 Qt 6.11.0 PyQt 6.11.0
Platform: macOS-26.5.2-arm64-arm-64bit-Mach-O

Traceback (most recent call last):

  File "/Applications/Anki.app/Contents/Frameworks/Python.framework/Versions/3.13/lib/python3.13/concurrent/futures/thread.py", line 59, in run
    result = self.fn(*self.args, **self.kwargs)

  File "/Users/runner/work/anki/anki/out/installer/build/anki/macos/app/Anki.app/Contents/Resources/app_packages/aqt/operations/__init__.py", line 243, in wrapped_op

  File "/Users/zaynlateef/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 104, in <lambda>
    op=lambda _: _upload_logs(key),
                 ~~~~~~~~~~~~^^^^^

  File "/Users/zaynlateef/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 587, in _upload_logs
    raise e

  File "/Users/zaynlateef/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 579, in _upload_logs
    client.upload_logs(
    ~~~~~~~~~~~~~~~~~~^
        file=log_file_path(),
        ^^^^^^^^^^^^^^^^^^^^^
        key=key,
        ^^^^^^^^
    )
    ^

  File "/Users/zaynlateef/Library/Application Support/Anki2/addons21/1322529746/addon_ankihub_client.py", line 97, in upload_logs
    s3_url_suffix = self._presigned_url_suffix_from_key(key=key, action="upload")

  File "/Users/zaynlateef/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 1079, in _presigned_url_suffix_from_key
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error





<script id="cookie-consent__cookie-groups" type="application/json">[{"varname": "functional", "name": "Functional", "description": "", "is_required": false}, {"varname": "performance", "name": "Performance", "description": "", "is_required": false}]</script>
<!DOCTYPE html>
<html class="h-full" lang="en">
    <head>
        <meta charset="utf-8">
        <meta http-equiv="x-ua-compatible" content="ie=edge">
        <title>
            
    Server Error

        </title>
        <meta name="... [truncated]

Sentry link (for developers)

mdlorenzo28 · August 4, 2026, 1:18am

Before the error happened, I was…
[Replace this text.]

Error message (don't change this)

Anki 25.02.7 (1b882285)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-14.8.3-arm64-arm-64bit

Traceback (most recent call last):

  File "/Users/natylor/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 320, in _send_request_with_retry
    return send_with_retry()

  File "/Users/natylor/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "/Users/natylor/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "/Users/natylor/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x13a539fd0 state=finished raised ReadTimeout>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "/Users/natylor/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 324, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/natylor/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "/Users/natylor/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 317, in send_with_retry
    return self.thread_local_session.get().send(request, stream=stream, timeout=timeout)

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 713, in send

requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "concurrent.futures.thread", line 58, in run

  File "aqt.operations", line 243, in wrapped_op

  File "/Users/natylor/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 104, in <lambda>
    op=lambda _: _upload_logs(key),

  File "/Users/natylor/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 579, in _upload_logs
    client.upload_logs(

  File "/Users/natylor/Library/Application Support/Anki2/addons21/1322529746/addon_ankihub_client.py", line 81, in upload_logs
    s3_url_suffix = self._presigned_url_suffix_from_key(key=key, action="upload")

  File "/Users/natylor/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 1011, in _presigned_url_suffix_from_key
    response = self._send_request(

  File "/Users/natylor/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 283, in _send_request
    return self._send_request_with_retry(

  File "/Users/natylor/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 326, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)

Sentry link (for developers)

jalen_m_dixon · August 4, 2026, 1:19am

Before the error happened, I was…
[Replace this text.]

Error message (don't change this)

Anki 26.05 (e64c6b1a) (ao)
Python 3.13.11 Qt 6.11.0 PyQt 6.11.0
Platform: macOS-26.5.1-arm64-arm-64bit-Mach-O

Traceback (most recent call last):

  File "/Volumes/Anki 26.5/Anki.app/Contents/Frameworks/Python.framework/Versions/3.13/lib/python3.13/concurrent/futures/thread.py", line 59, in run
    result = self.fn(*self.args, **self.kwargs)

  File "/Users/jalenmd/Library/Application Support/Anki2/addons21/111623432/external/sentry_sdk/integrations/threading.py", line 179, in wrapped_fn
    return fn(*args, **kwargs)

  File "/Users/runner/work/anki/anki/out/installer/build/anki/macos/app/Anki.app/Contents/Resources/app_packages/aqt/operations/__init__.py", line 243, in wrapped_op

  File "/Users/jalenmd/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 104, in <lambda>
    op=lambda _: _upload_logs(key),
                 ~~~~~~~~~~~~^^^^^

  File "/Users/jalenmd/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 587, in _upload_logs
    raise e

  File "/Users/jalenmd/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 579, in _upload_logs
    client.upload_logs(
    ~~~~~~~~~~~~~~~~~~^
        file=log_file_path(),
        ^^^^^^^^^^^^^^^^^^^^^
        key=key,
        ^^^^^^^^
    )
    ^

  File "/Users/jalenmd/Library/Application Support/Anki2/addons21/1322529746/addon_ankihub_client.py", line 97, in upload_logs
    s3_url_suffix = self._presigned_url_suffix_from_key(key=key, action="upload")

  File "/Users/jalenmd/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 1079, in _presigned_url_suffix_from_key
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error





<script id="cookie-consent__cookie-groups" type="application/json">[{"varname": "functional", "name": "Functional", "description": "", "is_required": false}, {"varname": "performance", "name": "Performance", "description": "", "is_required": false}]</script>
<!DOCTYPE html>
<html class="h-full" lang="en">
    <head>
        <meta charset="utf-8">
        <meta http-equiv="x-ua-compatible" content="ie=edge">
        <title>
            
    Server Error

        </title>
        <meta name="... [truncated]

Sentry link (for developers)

bunnyluvver41 · August 4, 2026, 1:20am

Before the error happened, I was…
[Replace this text.]

Error message (don't change this)

Anki 25.09.4 (d52ca669) (ao)
Python 3.13.5 Qt 6.9.1 PyQt 6.9.1
Platform: macOS-15.6-arm64-arm-64bit-Mach-O

Traceback (most recent call last):

  File "/Users/jacklyn/Library/Application Support/AnkiProgramFiles/python/cpython-3.13.5-macos-aarch64-none/lib/python3.13/concurrent/futures/thread.py", line 59, in run
    result = self.fn(*self.args, **self.kwargs)

  File "/Users/jacklyn/Library/Application Support/AnkiProgramFiles/.venv/lib/python3.13/site-packages/aqt/operations/__init__.py", line 243, in wrapped_op
    return self._op(mw.col)
           ~~~~~~~~^^^^^^^^

  File "/Users/jacklyn/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 104, in <lambda>
    op=lambda _: _upload_logs(key),
                 ~~~~~~~~~~~~^^^^^

  File "/Users/jacklyn/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 587, in _upload_logs
    raise e

  File "/Users/jacklyn/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 579, in _upload_logs
    client.upload_logs(
    ~~~~~~~~~~~~~~~~~~^
        file=log_file_path(),
        ^^^^^^^^^^^^^^^^^^^^^
        key=key,
        ^^^^^^^^
    )
    ^

  File "/Users/jacklyn/Library/Application Support/Anki2/addons21/1322529746/addon_ankihub_client.py", line 81, in upload_logs
    s3_url_suffix = self._presigned_url_suffix_from_key(key=key, action="upload")

  File "/Users/jacklyn/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 1018, in _presigned_url_suffix_from_key
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error





<script id="cookie-consent__cookie-groups" type="application/json">[{"varname": "functional", "name": "Functional", "description": "", "is_required": false}, {"varname": "performance", "name": "Performance", "description": "", "is_required": false}]</script>
<!DOCTYPE html>
<html class="h-full" lang="en">
    <head>
        <meta charset="utf-8">
        <meta http-equiv="x-ua-compatible" content="ie=edge">
        <title>
            
    Server Error

        </title>
        <meta name="... [truncated]

Sentry link (for developers)

MarcosZan · August 4, 2026, 1:30am

Hello,

We were experiencing some instability. The developers fixed the issue, and everything should already be back to normal.

system · August 11, 2026, 1:30am

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.

Topic		Replies	Views
AnkiHub add-on error 03-18-2026 🐛 Bug add-on-error	22	203	March 25, 2026
Server issue 07/20/2026 🐛 Bug add-on-error	7	47	July 20, 2026
Error 🐛 Bug add-on-error	1	21	June 22, 2026
Error message just reporting 🐛 Bug add-on-error	2	23	June 2, 2026
05/11 server error 🐛 Bug add-on-error	11	73	May 11, 2026

Error 08/03

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