Error

🐛 Bug
1

Before the error happened, I was…
[Replace this text.]

Error message (don't change this) 
Anki 25.09.2 (3890e12c) (ao)
Python 3.13.5 Qt 6.9.1 PyQt 6.9.1
Platform: Windows-10-10.0.19045-SP0

Traceback (most recent call last):

  File "C:\Users\B.TECH\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\thread.py", line 59, in run
    result = self.fn(*self.args, **self.kwargs)

  File "C:\Users\B.TECH\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\aqt\operations\__init__.py", line 243, in wrapped_op
    return self._op(mw.col)
           ~~~~~~~~^^^^^^^^

  File "C:\Users\B.TECH\AppData\Roaming\Anki2\addons21\1322529746\gui\errors.py", line 104, in <lambda>
    op=lambda _: _upload_logs(key),
                 ~~~~~~~~~~~~^^^^^

  File "C:\Users\B.TECH\AppData\Roaming\Anki2\addons21\1322529746\gui\errors.py", line 587, in _upload_logs
    raise e

  File "C:\Users\B.TECH\AppData\Roaming\Anki2\addons21\1322529746\gui\errors.py", line 579, in _upload_logs
    client.upload_logs(
    ~~~~~~~~~~~~~~~~~~^
        file=log_file_path(),
        ^^^^^^^^^^^^^^^^^^^^^
        key=key,
        ^^^^^^^^
    )
    ^

  File "C:\Users\B.TECH\AppData\Roaming\Anki2\addons21\1322529746\addon_ankihub_client.py", line 84, in upload_logs
    raise AnkiHubHTTPError(s3_response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 403 Forbidden

Sentry link (for developers)

2

Hello,

Please try logging out and then logging back into AnkiHub.

If that doesn’t help, could you please upload your logs? Here’s how:

  1. In the Anki app, navigate to the menu: AnkiHub > Help > Upload Logs.
  2. A filename will be shown in a confirmation pop-up. Please copy and paste that filename here for us.