I am unsure if anyone can help me solve this issue, i took a long break from anki and am setting my decks back up. but i cannot sync with ankihub

Before the error happened, I was…
[Replace this text.]

Error message (don't change this)
Anki 26.05 (e64c6b1a) (ao)
Python 3.13.11 Qt 6.11.0 PyQt 6.11.0
Platform: macOS-26.5.1-arm64-arm-64bit-Mach-O

Traceback (most recent call last):

  File "/Users/benlove/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 276, in _send_request_with_retry
    return send_with_retry()

  File "/Users/benlove/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "/Users/benlove/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "/Users/benlove/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x1352bb130 state=finished raised ConnectionError>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "/Users/benlove/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 280, in _send_request_with_retry
    response = last_attempt.result()

  File "/Volumes/Anki 26.5/Anki.app/Contents/Frameworks/Python.framework/Versions/3.13/lib/python3.13/concurrent/futures/_base.py", line 449, in result
    return self.__get_result()
           ~~~~~~~~~~~~~~~~~^^

  File "/Volumes/Anki 26.5/Anki.app/Contents/Frameworks/Python.framework/Versions/3.13/lib/python3.13/concurrent/futures/_base.py", line 401, in __get_result
    raise self._exception

  File "/Users/benlove/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "/Users/benlove/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 273, in send_with_retry
    return self.thread_local_session.get().send(request, stream=stream, timeout=timeout)
           ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

  File "/Users/runner/work/anki/anki/out/installer/build/anki/macos/app/Anki.app/Contents/Resources/app_packages/requests/sessions.py", line 784, in send

  File "/Users/runner/work/anki/anki/out/installer/build/anki/macos/app/Anki.app/Contents/Resources/app_packages/requests/adapters.py", line 729, in send

requests.exceptions.ConnectionError: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/decks/generate-presigned-url?key=ankihub_addon_logs_c741a_1782391906.log&type=upload&many=false (Caused by NameResolutionError("HTTPSConnection(host='app.ankihub.net', port=443): Failed to resolve 'app.ankihub.net' ([Errno 8] nodename nor servname provided, or not known)"))


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "/Volumes/Anki 26.5/Anki.app/Contents/Frameworks/Python.framework/Versions/3.13/lib/python3.13/concurrent/futures/thread.py", line 59, in run
    result = self.fn(*self.args, **self.kwargs)

  File "/Users/runner/work/anki/anki/out/installer/build/anki/macos/app/Anki.app/Contents/Resources/app_packages/aqt/operations/__init__.py", line 243, in wrapped_op

  File "/Users/benlove/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 104, in <lambda>
    op=lambda _: _upload_logs(key),
                 ~~~~~~~~~~~~^^^^^

  File "/Users/benlove/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 578, in _upload_logs
    client.upload_logs(
    ~~~~~~~~~~~~~~~~~~^
        file=log_file_path(),
        ^^^^^^^^^^^^^^^^^^^^^
        key=key,
        ^^^^^^^^
    )
    ^

  File "/Users/benlove/Library/Application Support/Anki2/addons21/1322529746/addon_ankihub_client.py", line 81, in upload_logs
    s3_url_suffix = self._presigned_url_suffix_from_key(key=key, action="upload")

  File "/Users/benlove/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 967, in _presigned_url_suffix_from_key
    response = self._send_request(
        "GET",
    ...<2 lines>...
        params={"key": key, "type": action, "many": "false"},
    )

  File "/Users/benlove/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 239, in _send_request
    return self._send_request_with_retry(
           ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^
        prepped,
        ^^^^^^^^
    ...<2 lines>...
        is_long_running=is_long_running,
        ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    )
    ^

  File "/Users/benlove/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 282, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/decks/generate-presigned-url?key=ankihub_addon_logs_c741a_1782391906.log&type=upload&many=false (Caused by NameResolutionError("HTTPSConnection(host='app.ankihub.net', port=443): Failed to resolve 'app.ankihub.net' ([Errno 8] nodename nor servname provided, or not known)"))

Sentry link (for developers)

Hello,

Can you open this website without any issues? https://app.ankihub.net

Do you have a VPN or any firewall software running?

Please also try using a different internet connection.