Hello–my AnkiHub no longer has the “manage protected fields” button in the top right corner. Did it move?
In the AnKing Overhaul for Step 1 & Step 2 page, I only have “Subscribed” and “Share Link” buttons in the top right corner. When I originally joined AnkiHub a couple months ago, I had the “Manage Protected Fields” button and was able to use it, but I wanted to check what I had protected and add some more custom protected tags.
I think I have an active subscription… is there any way for someone to confirm for me? I had originally purchased the monthly subscription, but then I cancelled that and purchased the lifetime subscription (at least I thought).
@khiroshi , it looks like your membership was erroneously inactivated. I’m not sure why this happened since you have a lifetime membership, but I’ll fix it. Sorry for the inconvenience! It should be good now.
Hi Andrew, thank you so much! I was able to sync with AnkiHub again and can see the “Manage Protected Data” button now. I was trying to see if the Lifetime membership is active under the membership portal page, but I only see a receipt for two monthly charges (last one in Feb). I also do not see the option to cancel a monthly membership so I could upgrade to Lifetime. Does this mean that I do in fact have a Lifetime membership active right now?
I think the membership portal only shows information about recurring payments/subscriptions. I can forward you a receipt for your lifetime membership.
Yes, you successfully upgraded to lifetime. I think your membership was deactivated when your monthly membership ended, which happened after you upgraded to lifetime. So there was a conflict that wasn’t handled elegantly by our system. Anyways, you’re good to go - lifetime is active and your previous monthly membership is canceled. Let us know if you have any other questions!