New user of ankihub> can't install new decks

Before the error happened, I was…
trying to subscribe to new decks. but this happened. what do i do?

Error message (don't change this)
Anki 24.11 (87ccd24e)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-13.0.1-arm64-arm-64bit

Traceback (most recent call last):

  File "/Users/pam/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 286, in _send_request_with_retry
    return send_with_retry()

  File "/Users/pam/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "/Users/pam/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "/Users/pam/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x14729abb0 state=finished raised ConnectionError>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "/Users/pam/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 290, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/pam/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "/Users/pam/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 281, in send_with_retry
    return self.thread_local_session.get().send(

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 682, in send

requests.exceptions.ConnectionError: ('Connection aborted.', ConnectionResetError(54, 'Connection reset by peer'))


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "/Users/pam/Library/Application Support/Anki2/addons21/1322529746/gui/operations/deck_installation.py", line 193, in _download_and_install_decks_inner
    _download_and_install_single_deck(

  File "/Users/pam/Library/Application Support/Anki2/addons21/1322529746/gui/operations/deck_installation.py", line 230, in _download_and_install_single_deck
    result = _install_deck(

  File "/Users/pam/Library/Application Support/Anki2/addons21/1322529746/gui/operations/deck_installation.py", line 261, in _install_deck
    protected_fields = client.get_protected_fields(ah_did=ankihub_did)

  File "/Users/pam/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 1129, in get_protected_fields
    response = self._send_request(

  File "/Users/pam/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 243, in _send_request
    return self._send_request_with_retry(

  File "/Users/pam/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 292, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: ('Connection aborted.', ConnectionResetError(54, 'Connection reset by peer'))


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "aqt.taskman", line 144, in _on_closures_pending

  File "/Users/pam/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 99, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/pam/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "/Users/pam/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 120, in _on_new_deck_subscriptions_done
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/pam/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "/Users/pam/Library/Application Support/Anki2/addons21/1322529746/gui/operations/deck_installation.py", line 97, in _on_install_done
    import_results: List[AnkiHubImportResult] = future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "/Users/pam/Library/Application Support/Anki2/addons21/1322529746/gui/operations/deck_installation.py", line 83, in <lambda>
    task=lambda: _download_and_install_decks_inner(

  File "/Users/pam/Library/Application Support/Anki2/addons21/1322529746/gui/operations/deck_installation.py", line 212, in _download_and_install_decks_inner
    raise exceptions[0]

1322529746.gui.exceptions.DeckDownloadAndInstallError: Error while downloading and installing deck ead74597-bdde-4655-8201-e9fe0eeb528e: AnkiHub request exception: ('Connection aborted.', ConnectionResetError(54, 'Connection reset by peer'))

Sentry link (for developers)

Hello,

Try updating your Anki to the latest version and see if that fixes the issue: https://apps.ankiweb.net/