Not letting me sync

🙋 Support
1

The category for general support questions related to using AnkiHub.

Things not to ask about here:

Please include supporting information and documents such as screenshots, recordings, etc.

2
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Reading: Not letting me sync

Thanks for posting! It looks like your message currently only contains the description text for the Support category, but no details about your actual issue.

To help with your sync problem with AnkiHub, please reply with:

  1. What exactly isn’t syncing?

    • Anki ↔ AnkiWeb?
    • Anki ↔ AnkiHub (shared deck updates)?
    • AnkiHub Web app not updating?

  2. Screenshots of:

    • The error message you see (full window if possible)
    • Your AnkiHub add-on settings (Anki → Tools → Add-ons → AnkiHub → Config or Options)

  3. Basic info:

    • Anki version (e.g. 24.04)
    • AnkiHub add-on version
    • Operating system (Windows/macOS/Linux)

In the meantime, here are a few quick checks that solve many sync issues with AnkiHub:

  • Make sure you are logged into the same AnkiHub account in:

    • AnkiHub Web (browser)
    • Anki (AnkiHub add-on → “Open AnkiHub” / login prompt)

  • In Anki:

    • Go to Tools → Add-ons → AnkiHub → Toggle Enabled → Restart Anki
    • Then try AnkiHub → Sync again.

  • Confirm your deck is linked to AnkiHub:

    • Right‑click the deck in Anki → AnkiHub submenu
    • See if there is an option like Unlink from AnkiHub (which means it is currently linked).

Once you share the error message and details above, I can give you more specific steps tailored to your situation.

5

Hello,

Please share a screenshot of the error or paste the complete error message here so we can help you troubleshoot it.

6

Hey it works now. Thank you

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