On sync error

🐛 Bug
1

Before the error happened, I was…
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Error message (don't change this) 
Anki 25.02.4 (a5c33ad0)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.26100

Traceback (most recent call last):

  File "aqt.taskman", line 144, in _on_closures_pending

  File "aqt.taskman", line 88, in <lambda>

  File "decorator", line 232, in fun

  File "anki.hooks", line 92, in decorator_wrapper

  File "anki.hooks", line 89, in repl

  File "C:\Users\loopy\AppData\Roaming\Anki2\addons21\1322529746\gui\addons.py", line 35, in _check_future_for_exceptions
    _old(*args, **kwargs)

  File "aqt.addons", line 1257, in _download_done

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "aqt.addons", line 1234, in <lambda>

  File "aqt.addons", line 1250, in _download_all

  File "aqt.addons", line 1195, in download_and_install_addon

  File "aqt.addons", line 474, in install

  File "aqt.addons", line 498, in _install

  File "aqt.addons", line 745, in backupUserFiles

PermissionError: [WinError 5] Access is denied: 'C:\\Users\\loopy\\AppData\\Roaming\\Anki2\\addons21\\1143540799\\user_files' -> 'C:\\Users\\loopy\\AppData\\Roaming\\Anki2\\addons21\\files_backup'

Sentry link (for developers)

2

Hello,

It seems the issue may be related to your add-on “ Countdown To Events and Exams” with code “1143540799”

Please try disabling this add-on and see if the problem persists.

Let me know if the issue continues! :blush: