Please help: Active AnkiHub subscription not recognized in Anki

[shooyakhal]

Hi,

I am an active AnkiHub subscriber using the AnKing Step Deck.
My subscription is active on the website, but inside Anki I constantly get:

“This action you are trying to perform requires an active membership.”

I have already:

• Reinstalled the AnkiHub add-on
• Cleared local add-on files
• Logged in/out
• Downgraded Anki to a compatible version (24.06.x)

Please reset my Anki profile authentication / UUID on your backend.

Thank you.

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Thanks for laying out everything you’ve already tried—that’s very helpful.

Because your AnkiHub subscription is active on the website but Anki is still showing the “requires an active membership” message, this is almost certainly an account/authorization issue on AnkiHub’s side (e.g., cached token, profile UUID mismatch, or the wrong account being linked), not something you can fully fix locally.

You’ve already done the right local steps (reinstalling the add-on, clearing local add‑on files, relogging, downgrading to a supported Anki version), so at this point it needs a backend check.

Since I can’t directly access or reset your UUID or authentication from here, I’d suggest the following to help the AnkiHub team resolve it quickly:

1. Double‑check the logged-in email in AnkiHub (web) vs Anki add‑on

   • In the AnkiHub website, confirm the email of the account with the active subscription.
   • In Anki, open the AnkiHub add-on and confirm you’re logged into that exact same email.
   • If they differ, log out in Anki, then log back in with the subscribed account.

2. Force a full re-auth in Anki

   • In Anki:
     • Log out of AnkiHub in the add-on.
     • Restart Anki.
     • Log back in and wait a few seconds to let it refresh your membership status.
   • Then try the action that previously showed the membership error.

3. Include key details so staff can manually reset UUID / auth
   You’ve already requested a reset (good!), but to make it easier for the team when they see this topic, please add the following in a reply (if you haven’t already):

   • The email address of the AnkiHub account with the active subscription (you can obfuscate it slightly like name[at]gmail.com if you want).
   • A screenshot of:
     • Your AnkiHub “Billing/Subscription” page showing the active membership.
     • The error message in Anki.
   • Your:
     • Anki version (you mentioned 24.06.x – specify exact build, e.g. 24.06.2).
     • AnkiHub add-on version (from Anki → Tools → Add-ons → AnkiHub → View Files / Config or the add-on dialog header).
     • Operating system (Windows/macOS/Linux, version).

   This will give them everything needed to:

   • Confirm your subscription.
   • Check your profile UUID / tokens on their backend.
   • Manually reset or re-link your profile if needed.

4. While waiting for backend fix

   • Avoid repeatedly uninstalling/reinstalling or changing Anki versions more—you’ve already done the important troubleshooting.
   • Just keep using Anki as usual; once they fix your membership recognition, the message should stop without additional work on your end.

Because this clearly needs a backend adjustment, the next step is for an AnkiHub team member to step in on this topic and reset/repair the profile authentication/UUID you mentioned. You’ve already opened the right kind of support topic, so you’re in the right place—now it’s mostly about providing those extra details so they can act quickly.

[shooyakhal]

my username is shooyakhal (email maybe kbg00@mail.aub.edu or khaledghanem2210003@gmail.com)
this shows my active subscription but i can’t see the new updated cards

[Ahmed7]

Hello,

It appears you had a scholarship previously which has expired. If you’d like to resume syncing with AnkiHub, feel free to re-apply for a scholarship here: https://www.ankihub.net/scholarships

Let us know if you need anything else!