Hi, I have an active 6-month scholarship for the AnKing Step Deck. On the AnkiHub website, the deck shows as “Subscribed” (with the green checkmark). However, when I try to “Sync to install” in the Anki desktop app, I get the error: “The action you are trying to perform requires an active membership.” I’ve already tried logging out/in and restarting Anki, with no change. Could you please check my account on your end? rebecasierra (my username on ankihub) / email: rebecasierra30@gmail.com
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Hello,
Your scholarship is not active yet. I see that you requested a scholarship recently, right?
If you go to your account settings, you can see that you are still on the free plan:
I can see your scholarship request is pending here. Scholarships are reviewed in the order they are received. Since we are a small team, processing usually takes about a week or two, though it may take longer during busy periods. While we cannot provide individual status updates, you will receive an email notification as soon as your application has been reviewed!
Let us know if you need help with anything else! 
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