I am trying to use the smart search option with my lecture file but the smart search seems to be stuck on “wrapping up”. It has been sitting here like this for over 30 minutes now.
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Hi Tsingh,
I’ll help you with the Smart Search freezing issue. Let me search for some relevant information about this problem.
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Found 0 results for 'tags:official smart search frozen wrapping up'
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Found 0 results for 'tags:official smart search frozen'
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Found 4 results for 'tags:official smart search'
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Reading: 🤖 What is Smart Search?
Hi Tsingh,
I’m sorry to hear you’re experiencing issues with the Smart Search feature. The “wrapping up” stage seems to be taking much longer than expected in your case.
What is Smart Search?
Smart Search is a feature in AnkiHub Premium that helps you find relevant cards based on your study materials like lecture notes or PowerPoints without manually browsing or searching by tags.
Troubleshooting Suggestions:
Since your Smart Search appears to be frozen in the “wrapping up” stage for over 30 minutes, here are some steps you can try:
- Refresh the page: Sometimes a simple refresh can resolve loading issues.
- Check file size: Very large lecture files might take longer to process or cause timeouts.
- Try a different browser: If you’re experiencing issues, switching browsers might help.
- Try a smaller file: If your lecture file is particularly large or complex, try using a smaller portion of it as a test.
If these steps don’t resolve the issue, it might be a technical problem on AnkiHub’s side that needs attention from the development team.
Would you be able to share what file type and approximate size your lecture file is? This information might help in determining why the process is getting stuck.
I’m having the same issue for the first time. Eventually the notification fades and nothing happens. Same thing happening for single word text searches. Love this feature, pls fix.
The file type is a PDF and the file size is 3.04 MB.
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I’ll help you with this Smart Search freezing issue. Let me search for more information about similar problems.
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Found 3 results for 'tags:official smart search frozen stuck pdf'
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Found 2 results for 'tags:official troubleshoot smart search'
Hi tsingh and island8,
Thanks for sharing the details about your PDF file. It seems that both of you are experiencing the same issue with Smart Search getting stuck at the “wrapping up” stage.
Troubleshooting Steps
Since this appears to be an issue affecting multiple users, here are some additional troubleshooting steps to try:
-
Browser troubleshooting:
- Clear your browser cache and cookies
- Try using an incognito/private browsing window
- Disable any browser extensions that might interfere
-
File considerations:
- While 3.04 MB isn’t excessively large, try with a smaller PDF if possible
- Check if your PDF contains any unusual formatting, images, or special characters that might cause processing issues
-
Connection stability:
- Ensure you have a stable internet connection
- Try a different network if available
-
Application restart:
- Log out and back into AnkiHub
- Restart your computer and try again
Report the Issue
Since this appears to be a system-wide issue (affecting multiple users) and the troubleshooting steps don’t resolve it, I recommend:
- Using the “Report a bug” feature in AnkiHub to notify the development team
- Include details about:
- File type and size
- Browser and OS you’re using
- Screenshots of the issue
- How long you’ve been experiencing the problem
The AnkiHub team regularly monitors bug reports and should address this issue in an upcoming update.
In the meantime, as a workaround, you might try using traditional search methods in Anki while waiting for a fix to the Smart Search feature.
I tried a single word in text search, instead of the normal 1-2 seconds it took 7 minutes and the “in process banner” of “searching” had disappeared a while ago before returning normal results.
They might just have a server or two down for maintenance and one’s chugging along in slow motion.
My lecture file after being stuck on wrapping up the message just disappeared so not really sure what’s going on. I attached a screenshot of what it looks like.
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After idling for an extra 5 minutes, after the in process “searching” banner disappeared, it returned results for my single word search of “renin”.
I’m also doing lecture notes. Going to give those two hours of idling, worried server might DC me and I won’t ever get results returned.
30 min update* lecture notes the same as tsingh (text copy paste of full lecture notes didn’t work either), a test of single word “renin” still works but only after 5 to 7 minutes.
Yup just tried a single search for cholesterol in the text option and it finally showed some cards, but the lecture files are still not working
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I have one computer using the addon for PDF and one doing it through the website for text and they’re still not returning results. Worried I’ve DC’ed on both by this point.
Leaving it but just catching up with reviews and hoping later tonight whatever servers are down go back up.
Hello, and thank you for reaching out. 
I’ve passed this along to the developers and they are currently aware of this as being an ongoing issue
I’ve made sure that they’ve received your report, and all the relevant information, so they should have everything they need to dig in and hopefully find the cause, as well as hopefully a solution, in short order. I don’t have a timeline just yet, as the issue has just been reported, though hopefully sooner rather than later. 
If there is anything else we can help with in the meantime, please feel free to ask and I’ll do my best to be of help. 
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Thank you! Still yet to be able to find a resolution.
My lecture notes upload and also my copy paste still hasn’t returned results. I’m pretty sure the server gave up, each is only 2450 words. Normally would take 2-3 minutes but this is 2+ hr.
Also having this issue! Hope they can get it fixed. I rely heavily on this feature to find relevant cards so this is extremely frustrating.