Still having sync error as of today

Any updates?

Anki 25.09.2 (3890e12c) (ao)

Python 3.13.5 Qt 6.9.1 PyQt 6.9.1

Platform: macOS-14.1.1-arm64-arm-64bit-Mach-O

Traceback (most recent call last):

File “/Users/waynengo/Library/Application Support/Anki2/addons21/1322529746/gui/operations/deck_installation.py”, line 193, in _download_and_install_decks_inner

_download_and_install_single_deck(

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^

deck,

^^^^^

behavior_on_remote_note_deleted=behavior_on_remote_note_deleted,

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

recommended_deck_settings=recommended_deck_settings,

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

)

^

File “/Users/waynengo/Library/Application Support/Anki2/addons21/1322529746/gui/operations/deck_installation.py”, line 226, in _download_and_install_single_deck

result = _install_deck(

notes_data=notes_data,

…<5 lines>…

recommended_deck_settings=recommended_deck_settings,

)

File “/Users/waynengo/Library/Application Support/Anki2/addons21/1322529746/gui/operations/deck_installation.py”, line 263, in _install_deck

import_result = importer.import_ankihub_deck(

ankihub_did=ankihub_did,

…<10 lines>…

raise_if_full_sync_required=False,

)

File “/Users/waynengo/Library/Application Support/Anki2/addons21/1322529746/main/importing.py”, line 160, in import_ankihub_deck

self._import_note_types(note_types=note_types)

~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^

File “/Users/waynengo/Library/Application Support/Anki2/addons21/1322529746/main/importing.py”, line 207, in _import_note_types

self._adjust_note_types_in_anki_db(note_types)

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^

File “/Users/waynengo/Library/Application Support/Anki2/addons21/1322529746/main/importing.py”, line 213, in _adjust_note_types_in_anki_db

_create_missing_note_types(remote_note_types)

~~~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^

File “/Users/waynengo/Library/Application Support/Anki2/addons21/1322529746/main/importing.py”, line 874, in _create_missing_note_types

create_note_type_with_id(new_note_type, mid)

~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^

File “/Users/waynengo/Library/Application Support/Anki2/addons21/1322529746/main/utils.py”, line 309, in create_note_type_with_id

changes = aqt.mw.col.models.add_dict(note_type_copy)

File “/Users/waynengo/Library/Application Support/AnkiProgramFiles/.venv/lib/python3.13/site-packages/anki/models.py”, line 217, in add_dict

return self.col._backend.add_notetype_legacy(to_json_bytes(notetype))

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^

File “/Users/waynengo/Library/Application Support/AnkiProgramFiles/.venv/lib/python3.13/site-packages/anki/_backend_generated.py”, line 1259, in add_notetype_legacy

raw_bytes = self._run_command(23, 2, message.SerializeToString())

File “/Users/waynengo/Library/Application Support/AnkiProgramFiles/.venv/lib/python3.13/site-packages/anki/_backend.py”, line 171, in _run_command

raise backend_exception_to_pylib(err)

anki.errors.CardTypeError: Card template ⁨1⁩ in note type ‘⁨Basic (AnkiCollab) (Mastering Radiology / drradiology)-7d4ab⁩’ has a problem.
Field ‘⁨Hint Image⁩’ not found.

The above exception was the direct cause of the following exception:

Traceback (most recent call last):

File “/Users/waynengo/Library/Application Support/AnkiProgramFiles/.venv/lib/python3.13/site-packages/aqt/taskman.py”, line 152, in raise_exception

raise exception

File “/Users/waynengo/Library/Application Support/AnkiProgramFiles/.venv/lib/python3.13/site-packages/aqt/taskman.py”, line 148, in _on_closures_pending

closure()

~~~~~~~^^

File “/Users/waynengo/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py”, line 100, in sync_with_ankiweb

future.result()

~~~~~~~~~~~~~^^

File “/Users/waynengo/Library/Application Support/AnkiProgramFiles/python/cpython-3.13.5-macos-aarch64-none/lib/python3.13/concurrent/futures/_base.py”, line 449, in result

return self.__get_result()

~~~~~~~~~~~~~~~~~^^

File “/Users/waynengo/Library/Application Support/AnkiProgramFiles/python/cpython-3.13.5-macos-aarch64-none/lib/python3.13/concurrent/futures/_base.py”, line 401, in __get_result

raise self._exception

File “/Users/waynengo/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py”, line 36, in wrapper

return func(*args, **kwargs)

File “/Users/waynengo/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py”, line 120, in _on_new_deck_subscriptions_done

future.result()

~~~~~~~~~~~~~^^

File “/Users/waynengo/Library/Application Support/AnkiProgramFiles/python/cpython-3.13.5-macos-aarch64-none/lib/python3.13/concurrent/futures/_base.py”, line 449, in result

return self.__get_result()

~~~~~~~~~~~~~~~~~^^

File “/Users/waynengo/Library/Application Support/AnkiProgramFiles/python/cpython-3.13.5-macos-aarch64-none/lib/python3.13/concurrent/futures/_base.py”, line 401, in __get_result

raise self._exception

File “/Users/waynengo/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py”, line 36, in wrapper

return func(*args, **kwargs)

File “/Users/waynengo/Library/Application Support/Anki2/addons21/1322529746/gui/operations/deck_installation.py”, line 90, in _on_install_done

import_results: List[AnkiHubImportResult] = future.result()

~~~~~~~~~~~~~^^

File “/Users/waynengo/Library/Application Support/AnkiProgramFiles/python/cpython-3.13.5-macos-aarch64-none/lib/python3.13/concurrent/futures/_base.py”, line 449, in result

return self.__get_result()

~~~~~~~~~~~~~~~~~^^

File “/Users/waynengo/Library/Application Support/AnkiProgramFiles/python/cpython-3.13.5-macos-aarch64-none/lib/python3.13/concurrent/futures/_base.py”, line 401, in __get_result

raise self._exception

File “/Users/waynengo/Library/Application Support/AnkiProgramFiles/python/cpython-3.13.5-macos-aarch64-none/lib/python3.13/concurrent/futures/thread.py”, line 59, in run

result = self.fn(*self.args, **self.kwargs)

File “/Users/waynengo/Library/Application Support/Anki2/addons21/1322529746/gui/operations/deck_installation.py”, line 78, in

task=lambda: _download_and_install_decks_inner(

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^

decks,

^^^^^^

behavior_on_remote_note_deleted=behavior_on_remote_note_deleted,

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

recommended_deck_settings=recommended_deck_settings,

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

),

^

File “/Users/waynengo/Library/Application Support/Anki2/addons21/1322529746/gui/operations/deck_installation.py”, line 210, in _download_and_install_decks_inner

raise exceptions[0]

1322529746.gui.exceptions.DeckDownloadAndInstallError: Error while downloading and installing deck 8adf45ec-2b11-4931-a821-ad33cd533505: Card template ⁨1⁩ in note type ‘⁨Basic (AnkiCollab) (Mastering Radiology / drradiology)-7d4ab⁩’ has a problem.
Field ‘⁨Hint Image⁩’ not found.

Hello,

This error appears to be caused by the note type “Basic (AnkiCollab) (Mastering Radiology / drradiology)-7d4ab” from the Mastering Radiology deck: deck link

If you don’t use this note type, you can delete it by going to Tools > Manage Note Types on your Anki main screen.

If you do use this deck or note type, I recommend contacting the deck author to resolve the issue. Since this is not an official AnKing deck, our ability to assist is limited.

Let us know if you need help with anything else. :blush: