Before the error happened, I was…
I just renewed my ankihub subscription after a long time and I can’t sync anking, other deck are syncing normally
Error message (don't change this)
Anki 25.09.4 (d52ca669) (ao)
Python 3.13.5 Qt 6.9.1 PyQt 6.9.1
Platform: Windows-11-10.0.26200-SP0
Traceback (most recent call last):
File "C:\Users\bashe\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 349, in _send_request_with_retry
return send_with_retry()
File "C:\Users\bashe\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 289, in wrapped_f
return self(f, *args, **kw)
File "C:\Users\bashe\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 379, in __call__
do = self.iter(retry_state=retry_state)
File "C:\Users\bashe\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 326, in iter
raise retry_exc from fut.exception()
tenacity.RetryError: RetryError[<Future at 0x2209c942dd0 state=finished raised ConnectionError>]
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "C:\Users\bashe\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 353, in _send_request_with_retry
response = last_attempt.result()
File "C:\Users\bashe\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\_base.py", line 449, in result
return self.__get_result()
~~~~~~~~~~~~~~~~~^^
File "C:\Users\bashe\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\_base.py", line 401, in __get_result
raise self._exception
File "C:\Users\bashe\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 382, in __call__
result = fn(*args, **kwargs)
File "C:\Users\bashe\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 346, in send_with_retry
return self.thread_local_session.get().send(request, stream=stream, timeout=timeout)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "C:\Users\bashe\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\requests\sessions.py", line 703, in send
r = adapter.send(request, **kwargs)
File "C:\Users\bashe\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\requests\adapters.py", line 700, in send
raise ConnectionError(e, request=request)
requests.exceptions.ConnectionError: HTTPSConnectionPool(host='ankihub.s3.amazonaws.com', port=443): Max retries exceeded with url: /ankihub_addon_logs_bashnq_1787129470.log?AWSAccessKeyId=AKIASSGURO7AU2A7QZOX&Signature=YmxghVNTkoJSgsNeXoP8YDg93pM%3D&Expires=1787129653 (Caused by NameResolutionError("<urllib3.connection.HTTPSConnection object at 0x000002209452DE50>: Failed to resolve 'ankihub.s3.amazonaws.com' ([Errno 11001] getaddrinfo failed)"))
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "C:\Users\bashe\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\thread.py", line 59, in run
result = self.fn(*self.args, **self.kwargs)
File "C:\Users\bashe\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\aqt\operations\__init__.py", line 243, in wrapped_op
return self._op(mw.col)
~~~~~~~~^^^^^^^^
File "C:\Users\bashe\AppData\Roaming\Anki2\addons21\1322529746\gui\errors.py", line 104, in <lambda>
op=lambda _: _upload_logs(key),
~~~~~~~~~~~~^^^^^
File "C:\Users\bashe\AppData\Roaming\Anki2\addons21\1322529746\gui\errors.py", line 579, in _upload_logs
client.upload_logs(
~~~~~~~~~~~~~~~~~~^
file=log_file_path(),
^^^^^^^^^^^^^^^^^^^^^
key=key,
^^^^^^^^
)
^
File "C:\Users\bashe\AppData\Roaming\Anki2\addons21\1322529746\addon_ankihub_client.py", line 98, in upload_logs
s3_response = self._send_request("PUT", API.S3, s3_url_suffix, data=log_data, is_long_running=True)
File "C:\Users\bashe\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 312, in _send_request
return self._send_request_with_retry(
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^
prepped,
^^^^^^^^
...<2 lines>...
is_long_running=is_long_running,
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
)
^
File "C:\Users\bashe\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 355, in _send_request_with_retry
raise AnkiHubRequestException(e) from e
1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='ankihub.s3.amazonaws.com', port=443): Max retries exceeded with url: /ankihub_addon_logs_bashnq_1787129470.log?AWSAccessKeyId=AKIASSGURO7AU2A7QZOX&Signature=YmxghVNTkoJSgsNeXoP8YDg93pM%3D&Expires=1787129653 (Caused by NameResolutionError("<urllib3.connection.HTTPSConnection object at 0x000002209452DE50>: Failed to resolve 'ankihub.s3.amazonaws.com' ([Errno 11001] getaddrinfo failed)"))