Update error

🐛 Bug
1

Before the error happened, I was…
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Error message (don't change this) 
Anki 26.05 (e64c6b1a) (ao)
Python 3.13.13 Qt 6.11.0 PyQt 6.11.0
Platform: Windows-11-10.0.26200-SP0

Traceback (most recent call last):

  File "D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\send2trash\win\modern.py", line 54, in send2trash

pywintypes.com_error: (-2144927704, 'OLE error 0x80270028', None, None)


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\utils.py", line 1040, in send_to_trash

  File "D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\send2trash\win\modern.py", line 62, in send2trash

OSError: [WinError -2144927704] OLE error 0x80270028: 'C:\\Users\\ERIN\\AppData\\Roaming\\Anki2\\addons21\\1957538407'


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\taskman.py", line 152, in raise_exception

  File "D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\taskman.py", line 148, in _on_closures_pending

  File "D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\taskman.py", line 88, in <lambda>

  File "D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\decorator\__init__.py", line 247, in fun

  File "D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\anki\hooks.py", line 91, in decorator_wrapper

  File "D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\anki\hooks.py", line 88, in repl

  File "C:\Users\ERIN\AppData\Roaming\Anki2\addons21\1322529746\gui\addons.py", line 35, in _check_future_for_exceptions
    _old(*args, **kwargs)
    ~~~~^^^^^^^^^^^^^^^^^

  File "D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\addons.py", line 1279, in _download_done

  File "concurrent\futures\_base.py", line 449, in result

  File "concurrent\futures\_base.py", line 401, in __get_result

  File "concurrent\futures\thread.py", line 59, in run

  File "D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\addons.py", line 1256, in <lambda>

  File "D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\addons.py", line 1272, in _download_all

  File "D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\addons.py", line 1217, in download_and_install_addon

  File "D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\addons.py", line 474, in install

  File "D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\addons.py", line 500, in _install

  File "D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\addons.py", line 524, in deleteAddon

  File "D:\a\anki\anki\out\installer\build\anki\windows\app\src\app_packages\aqt\utils.py", line 1045, in send_to_trash

  File "shutil.py", line 790, in rmtree

  File "shutil.py", line 629, in _rmtree_unsafe

  File "shutil.py", line 625, in _rmtree_unsafe

PermissionError: [WinError 5] Access is denied: 'C:\\Users\\ERIN\\AppData\\Roaming\\Anki2\\addons21\\1957538407\\dist\\cryptography\\hazmat\\bindings\\_rust.pyd'

Sentry link (for developers)

2

Hello,

This is an issue with the Anki Collab add-on.

You can reach out to the add-on creator to resolve this issue, but you can also try starting Anki in safe mode to update the add-on. To do that:

  1. Open Anki while holding the Shift key.
  2. Go to Tools > Add-ons > Check for Updates, and restart Anki.
3

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