Before the error happened, I was…
[Not using anki. I tried logging in today and got the error message. I have confirmed my login is correct and I my subscription is paid.]
Error message (don't change this)
Anki 2.1.61 (0c1eaf4c) Python 3.9.15 Qt 6.4.2 PyQt 6.4.0
Platform: Windows-10-10.0.19045
Flags: frz=True ao=True sv=3
Add-ons, last update check: 2024-10-23 15:24:36
Traceback (most recent call last):
File "C:\Users\isr22b\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 255, in _send_request_with_retry
response = self._send_request_with_retry_inner(
File "C:\Users\isr22b\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 289, in wrapped_f
return self(f, *args, **kw)
File "C:\Users\isr22b\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 379, in __call__
do = self.iter(retry_state=retry_state)
File "C:\Users\isr22b\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 326, in iter
raise retry_exc from fut.exception()
tenacity.RetryError: RetryError[<Future at 0x1942bdd0400 state=finished raised SSLError>]
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "C:\Users\isr22b\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 263, in _send_request_with_retry
response = last_attempt.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "C:\Users\isr22b\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 382, in __call__
result = fn(*args, **kwargs)
File "C:\Users\isr22b\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 276, in _send_request_with_retry_inner
return self.thread_local_session.get().send(
File "requests.sessions", line 701, in send
File "requests.adapters", line 563, in send
requests.exceptions.SSLError: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/login/ (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)')))
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "C:\Users\isr22b\AppData\Roaming\Anki2\addons21\1322529746\gui\menu.py", line 188, in login
token = ankihub_client.login(credentials=credentials)
File "C:\Users\isr22b\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 281, in login
response = self._send_request("POST", API.ANKIHUB, "/login/", json=credentials)
File "C:\Users\isr22b\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 237, in _send_request
response = self._send_request_with_retry(
File "C:\Users\isr22b\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 265, in _send_request_with_retry
raise AnkiHubRequestException(e) from e
1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/login/ (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)')))