Please read this page in conjunction with our terms and conditions.

Email

A valid email address is required to sign up for an account.
We use your email address to send you important information about Anki and your account, such as a reset link when you forget your password.
By signing up, you agree to possible marketing emails from The AnKing, LLC, Anki Palace, LLC, AnkiHub, LLC and AnKing Tutoring, LLC.

User Data

When you add cards via AnkiHub, or use the synchronization feature in the Anki clients to send your data to AnkiHub, we store the card data, associated media files, and your Anki card review history.
This user data is not visible to other users of the service by default
This data is visible to support staff when investigating problems with the service, and problems you report.
In the interests of research and product development, we may use your review history, content and options for statistical purposes, such as calculating the average pass rate across all users.
Attributes related to your user profile such as school, year, etc. are stored in our database.

Third-Party Sharing

The cards and associated media files you add to AnkiHub are public by default.
AnkiHub makes use of secure third-party data centers and cloud services in order to store and process your data, and send you emails related to your account.
We may share your data with law enforcement authorities when required to do so by law.
We may extract the review history of your cards to share with others for academic research purposes. This may include the contents of your cards (such as text or media files).
As decks are contributed by other Anki users, they may contain links to third-party servers not under our control. This includes any images embedded in the deck or add-on descriptions - when you view a deck on AnkiHub, your browser will fetch any images that are hosted on remote sites, and those remote sites will learn of your IP address and may send a tracking cookie when an image is fetched from them.

Partnerships

In order to to help AnkiHub provide, maintain, protect and improve our services, AnkiHub shares information with our partners, trusted organizations, vendors and other affiliated organizations to process it on our behalf, in accordance with our instructions, Privacy Policy and any other appropriate confidentiality, security or other requirements we deem necessary.

You can find information on these partners and providers below, including what data we share with them and the services they provide for AnkiHub as well as links to their privacy policies.

Name of Partner	Info shared with or collected by partner	Purpose	Privacy Policy
McGraw Hill	Anonymous usage and profile data	Service improvement and analytics	McGraw Hill Privacy Policy

Cookies

AnkiHub uses an internet technology called “cookies” to keep you logged in to the website.
The cookies allow us to associate the actions you take with the correct account.
AnkiHub may use Google Analytics for usage statistics, and it may have stored some tracking cookies on your computer.
AnkiHub ignores any tracking cookies set by Google Analytics, and you can safely use your browser’s cookie manager to delete them if you wish.

Logs and Error Reporting

All requests made to AnkiHub, whether they be through a web browser or through one of the Anki clients, are logged.
We record the date and time, the location on AnkiHub that is being accessed, your IP address, browser version, and referring page when present.
When you access the service while logged in, user ID is recorded.
Email-related operations may log your email address.
We store this information for security purposes (such as blocking malicious access attempts), for diagnosing problems, for analyzing usage of the service, and for providing support.
Logs and error reports are automatically sent and stored via secure means to our infrastructure. This can be disabled in the add-on configuration.

Syncing

When you use the synchronization feature to transfer data between an Anki client and AnkiHub, the client sends the program version and operating system version.
AnkiHub stores this information along with the date in your account, and may tell the client it needs to upgrade.
We store this information to help us answer your questions on the support site, and for usage statistics.

User Support

We use servers and cloud services located inside secure data centers in the USA to store your data.
Portions of AnkiHub are cached by a content distribution network that stores data on servers close to you.
We use a cloud provider located in the USA to send you emails related to your account.
Support staff may store a temporary copy of your user data on secure local machines to reproduce a problem you report.

Data Retention

We will retain your user data while you continue to use the service. As mentioned in our terms and conditions, account data may expire if the account has not been used in 6 months or more.
If you wish to remove your user data, you can delete your AnkiHub account from the Account section of the website or reach out at community.ankihub.net
If you delete your account, we will delete your user data.
Some of your user data may remain in backups and logs when your account is deleted.
If an email we sent to you previously bounced or was marked as spam, we will retain a record of this so we can avoid sending to that address again.
Any posts you made to the support site will need to be removed separately.
We will retain information when legally required to do so.

Keeping Data Safe

We endeavor to keep your data safe by following best practices such as encrypting your data in transit, keeping machines up to date, and maintaining backups.
No system can ever be completely secure, so we strongly recommend you store a local copy of your user data. You can use the Export functionality in Anki clients in order to save a backup of your data.
As your password secures your account, please ensure you use a secure password and don’t use the same password on multiple sites. If you don’t already use one, we highly recommend a password manager like Bitwarden, 1Password or LastPass - they make life easier and keep you more secure.

Lawful Basis

Data processing laws require us to state the lawful basis we use for processing your data.

Data you provide to us such as your email address and card content is necessary for providing the service to you (servicing a contract).
Statistics that we collect from your data are used to improve the service, and for research (servicing a contract, and legitimate interests).
Access logs are used for diagnostic and analytical purposes, and for detecting misuse of the service (servicing a contract, and legitimate interests).

Changes

If significant changes to this policy are made, we will notify you via a message when visiting the website, a message when you use the synchronization feature, or via email.

Transfer

In the event of a company acquisition, restructure, or bankruptcy, we may transfer your data to a different legal entity. The new legal entity shall respect your privacy in the same way, and notify you if they wish to use your data in a way not described here.

Community Support Forum

What information do we collect?

We collect information from you when you register on our site and gather data when you participate in the forum by reading, writing, and evaluating the content shared here.

When registering on our site, you may be asked to enter your name and e-mail address. You may, however, visit our site without registering. Your e-mail address will be verified by an email containing a unique link. If that link is visited, we know that you control the e-mail address.

When registered and posting, we record the IP address that the post originated from. We also may retain server logs which include the IP address of every request to our server.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience — your information helps us to better respond to your individual needs.
To improve our site — we continually strive to improve our site offerings based on the information and feedback we receive from you.
To improve customer service — your information helps us to more effectively respond to your customer service requests and support needs.
To send periodic emails — The email address you provide may be used to send you information, notifications that you request about changes to topics or in response to your user name, respond to inquiries, and/or other requests or questions.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

What is your data retention policy?

We will make a good faith effort to:

Retain server logs containing the IP address of all requests to this server no more than 90 days.
Retain the IP addresses associated with registered users and their posts no more than 5 years.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow). These cookies enable the site to recognize your browser and, if you have a registered account, associate it with your registered account.

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our site. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Children’s Online Privacy Protection Act Compliance

Our site, products and services are all directed to people who are at least 13 years old or older. If this server is in the USA, and you are under the age of 13, per the requirements of COPPA (Children’s Online Privacy Protection Act), do not use this site.