Hello,
We became aware of some difficulties in syncing a few minutes ago; we’re on it now.
Sorry for the inconvenience, and thank you for your patience. 
Before the error happened, I was…
booting up Anki cold.
Error message (don't change this)
Anki 24.11 (87ccd24e) (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-15.1.1-arm64-arm-64bit
Traceback (most recent call last):
File "aqt.taskman", line 144, in _on_closures_pending
File "/Users/Vincent/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 99, in sync_with_ankiweb
future.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "/Users/Vincent/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py", line 39, in wrapper
return func(*args, **kwargs)
File "/Users/Vincent/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 76, in _sync_with_ankihub_inner
subscribed_decks = client.get_deck_subscriptions()
File "/Users/Vincent/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 615, in get_deck_subscriptions
raise AnkiHubHTTPError(response)
1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error
Hello,
We became aware of some difficulties in syncing a few minutes ago; we’re on it now.
Sorry for the inconvenience, and thank you for your patience.
Before the error happened, I was…
[Replace this text.]
Error message (don't change this)
Anki 24.11 (87ccd24e) (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.22631
Traceback (most recent call last):
File "aqt.taskman", line 144, in _on_closures_pending
File "C:\Users\turfe1h\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 99, in sync_with_ankiweb
future.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "C:\Users\turfe1h\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py", line 39, in wrapper
return func(*args, **kwargs)
File "C:\Users\turfe1h\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 76, in _sync_with_ankihub_inner
subscribed_decks = client.get_deck_subscriptions()
File "C:\Users\turfe1h\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 615, in get_deck_subscriptions
raise AnkiHubHTTPError(response)
1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error
Hello,
We became aware of some difficulties in syncing a few minutes ago; we’re on it now.
Sorry for the inconvenience, and thank you for your patience.
Hi everyone,
Can you all try syncing now? The issue should be resolved
Before the error happened, I was…
[Replace this text.]
Error message (don't change this)
Anki 24.11 (87ccd24e) (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-14.6.1-x86_64-i386-64bit
Traceback (most recent call last):
File "/Users/alexhongo/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 256, in _send_request_with_retry
response = self._send_request_with_retry_inner(
File "/Users/alexhongo/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
return self(f, *args, **kw)
File "/Users/alexhongo/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
do = self.iter(retry_state=retry_state)
File "/Users/alexhongo/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
raise retry_exc from fut.exception()
tenacity.RetryError: RetryError[<Future at 0x1345bef70 state=finished raised ReadTimeout>]
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/Users/alexhongo/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 264, in _send_request_with_retry
response = last_attempt.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "/Users/alexhongo/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
result = fn(*args, **kwargs)
File "/Users/alexhongo/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 277, in _send_request_with_retry_inner
return self.thread_local_session.get().send(
File "requests.sessions", line 703, in send
File "requests.adapters", line 713, in send
requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "aqt.taskman", line 144, in _on_closures_pending
File "/Users/alexhongo/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 99, in sync_with_ankiweb
future.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "/Users/alexhongo/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py", line 39, in wrapper
return func(*args, **kwargs)
File "/Users/alexhongo/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 119, in _on_sync_done
future.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "concurrent.futures.thread", line 58, in run
File "/Users/alexhongo/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 111, in <lambda>
task=lambda: ah_deck_updater.update_decks_and_media(to_sync_ah_dids),
File "/Users/alexhongo/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 61, in update_decks_and_media
self._update_decks(ah_dids)
File "/Users/alexhongo/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 84, in _update_decks
should_continue = self._update_single_deck(ah_did)
File "/Users/alexhongo/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 98, in _update_single_deck
result = self._fetch_and_apply_deck_updates(ankihub_did)
File "/Users/alexhongo/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 120, in _fetch_and_apply_deck_updates
deck_updates = self._client.get_deck_updates(
File "/Users/alexhongo/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 736, in get_deck_updates
for chunk in self._get_deck_updates_inner(
File "/Users/alexhongo/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 796, in _get_deck_updates_inner
response = self._send_request(
File "/Users/alexhongo/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 238, in _send_request
response = self._send_request_with_retry(
File "/Users/alexhongo/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 266, in _send_request_with_retry
raise AnkiHubRequestException(e) from e
1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)
Hello,
We became aware of some difficulties in syncing a few minutes ago; we’re on it now.
Sorry for the inconvenience, and thank you for your patience.
*Before the error happened, I was just syncing
[Replace this text.]
Error message (don't change this)
Anki 24.11 (87ccd24e) (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-14.6.1-arm64-arm-64bit
Traceback (most recent call last):
File "/Users/rachaelscali/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 256, in _send_request_with_retry
response = self._send_request_with_retry_inner(
File "/Users/rachaelscali/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
return self(f, *args, **kw)
File "/Users/rachaelscali/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
do = self.iter(retry_state=retry_state)
File "/Users/rachaelscali/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
raise retry_exc from fut.exception()
tenacity.RetryError: RetryError[<Future at 0x140537dc0 state=finished raised ReadTimeout>]
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/Users/rachaelscali/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 264, in _send_request_with_retry
response = last_attempt.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "/Users/rachaelscali/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
result = fn(*args, **kwargs)
File "/Users/rachaelscali/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 277, in _send_request_with_retry_inner
return self.thread_local_session.get().send(
File "requests.sessions", line 703, in send
File "requests.adapters", line 713, in send
requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "aqt.taskman", line 144, in _on_closures_pending
File "/Users/rachaelscali/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 99, in sync_with_ankiweb
future.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "/Users/rachaelscali/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py", line 39, in wrapper
return func(*args, **kwargs)
File "/Users/rachaelscali/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 119, in _on_sync_done
future.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "concurrent.futures.thread", line 58, in run
File "/Users/rachaelscali/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 111, in <lambda>
task=lambda: ah_deck_updater.update_decks_and_media(to_sync_ah_dids),
File "/Users/rachaelscali/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 61, in update_decks_and_media
self._update_decks(ah_dids)
File "/Users/rachaelscali/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 84, in _update_decks
should_continue = self._update_single_deck(ah_did)
File "/Users/rachaelscali/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 98, in _update_single_deck
result = self._fetch_and_apply_deck_updates(ankihub_did)
File "/Users/rachaelscali/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 120, in _fetch_and_apply_deck_updates
deck_updates = self._client.get_deck_updates(
File "/Users/rachaelscali/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 736, in get_deck_updates
for chunk in self._get_deck_updates_inner(
File "/Users/rachaelscali/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 796, in _get_deck_updates_inner
response = self._send_request(
File "/Users/rachaelscali/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 238, in _send_request
response = self._send_request_with_retry(
File "/Users/rachaelscali/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 266, in _send_request_with_retry
raise AnkiHubRequestException(e) from e
1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)
Hello,
We became aware of some difficulties in syncing a few minutes ago; we’re on it now.
Sorry for the inconvenience, and thank you for your patience.
I was on 24.06.3 and it happened, and upgraded to 24.11 and same thing happened. Then I downgraded to 23.12.1 cause I saw someone say it helped but nope same thing happened.
[Error message]
This text will be hidden
[/details]
Anki 23.12.1 (1a1d4d54) (ao)
Python 3.9.15 Qt 6.6.1 PyQt 6.6.1
Platform: Windows-10-10.0.22631
Traceback (most recent call last):
File “C:\Users\qkail\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py”, line 256, in _send_request_with_retry
response = self._send_request_with_retry_inner(
File “C:\Users\qkail\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity_init_.py”, line 289, in wrapped_f
return self(f, *args, **kw)
File “C:\Users\qkail\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity_init_.py”, line 379, in call
do = self.iter(retry_state=retry_state)
File “C:\Users\qkail\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity_init_.py”, line 326, in iter
raise retry_exc from fut.exception()
tenacity.RetryError: RetryError[<Future at 0x1a38079d7c0 state=finished raised ReadTimeout>]
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File “C:\Users\qkail\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py”, line 264, in _send_request_with_retry
response = last_attempt.result()
File “concurrent.futures._base”, line 439, in result
File “concurrent.futures._base”, line 391, in __get_result
File “C:\Users\qkail\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity_init_.py”, line 382, in call
result = fn(*args, **kwargs)
File “C:\Users\qkail\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py”, line 277, in _send_request_with_retry_inner
return self.thread_local_session.get().send(
File “requests.sessions”, line 703, in send
File “requests.adapters”, line 532, in send
requests.exceptions.ReadTimeout: HTTPSConnectionPool(host=‘app.ankihub.net’, port=443): Read timed out. (read timeout=20)
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File “aqt.taskman”, line 142, in _on_closures_pending
File “C:\Users\qkail\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py”, line 99, in sync_with_ankiweb
future.result()
File “concurrent.futures._base”, line 439, in result
File “concurrent.futures._base”, line 391, in __get_result
File “C:\Users\qkail\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py”, line 39, in wrapper
return func(*args, **kwargs)
File “C:\Users\qkail\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py”, line 119, in _on_sync_done
future.result()
File “concurrent.futures._base”, line 439, in result
File “concurrent.futures._base”, line 391, in __get_result
File “concurrent.futures.thread”, line 58, in run
File “C:\Users\qkail\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py”, line 111, in
task=lambda: ah_deck_updater.update_decks_and_media(to_sync_ah_dids),
File “C:\Users\qkail\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py”, line 61, in update_decks_and_media
self._update_decks(ah_dids)
File “C:\Users\qkail\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py”, line 84, in _update_decks
should_continue = self._update_single_deck(ah_did)
File “C:\Users\qkail\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py”, line 98, in _update_single_deck
result = self._fetch_and_apply_deck_updates(ankihub_did)
File “C:\Users\qkail\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py”, line 120, in _fetch_and_apply_deck_updates
deck_updates = self._client.get_deck_updates(
File “C:\Users\qkail\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py”, line 736, in get_deck_updates
for chunk in self._get_deck_updates_inner(
File “C:\Users\qkail\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py”, line 796, in _get_deck_updates_inner
response = self._send_request(
File “C:\Users\qkail\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py”, line 238, in _send_request
response = self._send_request_with_retry(
File “C:\Users\qkail\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py”, line 266, in _send_request_with_retry
raise AnkiHubRequestException(e) from e
1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host=‘app.ankihub.net’, port=443): Read timed out. (read timeout=20)
Before the error happened, I was just trying to sync
Is AnkiHub down?
Error message (don't change this)
Anki 24.11 (87ccd24e) (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-14.6.1-arm64-arm-64bit
Traceback (most recent call last):
File "/Users/shaankotecha/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 256, in _send_request_with_retry
response = self._send_request_with_retry_inner(
File "/Users/shaankotecha/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
return self(f, *args, **kw)
File "/Users/shaankotecha/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
do = self.iter(retry_state=retry_state)
File "/Users/shaankotecha/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
raise retry_exc from fut.exception()
tenacity.RetryError: RetryError[<Future at 0x16767a8e0 state=finished raised ReadTimeout>]
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/Users/shaankotecha/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 264, in _send_request_with_retry
response = last_attempt.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "/Users/shaankotecha/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
result = fn(*args, **kwargs)
File "/Users/shaankotecha/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 277, in _send_request_with_retry_inner
return self.thread_local_session.get().send(
File "requests.sessions", line 703, in send
File "requests.adapters", line 713, in send
requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "aqt.taskman", line 144, in _on_closures_pending
File "/Users/shaankotecha/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 99, in sync_with_ankiweb
future.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "/Users/shaankotecha/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py", line 39, in wrapper
return func(*args, **kwargs)
File "/Users/shaankotecha/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 119, in _on_sync_done
future.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "concurrent.futures.thread", line 58, in run
File "/Users/shaankotecha/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 111, in <lambda>
task=lambda: ah_deck_updater.update_decks_and_media(to_sync_ah_dids),
File "/Users/shaankotecha/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 61, in update_decks_and_media
self._update_decks(ah_dids)
File "/Users/shaankotecha/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 84, in _update_decks
should_continue = self._update_single_deck(ah_did)
File "/Users/shaankotecha/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 98, in _update_single_deck
result = self._fetch_and_apply_deck_updates(ankihub_did)
File "/Users/shaankotecha/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 120, in _fetch_and_apply_deck_updates
deck_updates = self._client.get_deck_updates(
File "/Users/shaankotecha/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 736, in get_deck_updates
for chunk in self._get_deck_updates_inner(
File "/Users/shaankotecha/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 796, in _get_deck_updates_inner
response = self._send_request(
File "/Users/shaankotecha/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 238, in _send_request
response = self._send_request_with_retry(
File "/Users/shaankotecha/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 266, in _send_request_with_retry
raise AnkiHubRequestException(e) from e
1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)
Hello,
We became aware of some difficulties in syncing a few minutes ago; we’re on it now.
Sorry for the inconvenience, and thank you for your patience.
**Before the error happened, I was putting one note back into the original Anking deck, which I have taken out and put into my own deck for review days ago. Not sure if the error was caused by this.
Error message (don't change this)
Anki 24.11 (87ccd24e) (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-15.1.1-arm64-arm-64bit
Traceback (most recent call last):
File "/Users/a85436/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 256, in _send_request_with_retry
response = self._send_request_with_retry_inner(
File "/Users/a85436/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
return self(f, *args, **kw)
File "/Users/a85436/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
do = self.iter(retry_state=retry_state)
File "/Users/a85436/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
raise retry_exc from fut.exception()
tenacity.RetryError: RetryError[<Future at 0x155b31760 state=finished raised ReadTimeout>]
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/Users/a85436/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 264, in _send_request_with_retry
response = last_attempt.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "/Users/a85436/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
result = fn(*args, **kwargs)
File "/Users/a85436/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 277, in _send_request_with_retry_inner
return self.thread_local_session.get().send(
File "requests.sessions", line 703, in send
File "requests.adapters", line 713, in send
requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "aqt.taskman", line 144, in _on_closures_pending
File "/Users/a85436/Library/Application Support/Anki2/addons21/1322529746/gui/menu.py", line 335, in on_done
future.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "/Users/a85436/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py", line 39, in wrapper
return func(*args, **kwargs)
File "/Users/a85436/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 119, in _on_sync_done
future.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "concurrent.futures.thread", line 58, in run
File "/Users/a85436/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 111, in <lambda>
task=lambda: ah_deck_updater.update_decks_and_media(to_sync_ah_dids),
File "/Users/a85436/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 61, in update_decks_and_media
self._update_decks(ah_dids)
File "/Users/a85436/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 84, in _update_decks
should_continue = self._update_single_deck(ah_did)
File "/Users/a85436/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 98, in _update_single_deck
result = self._fetch_and_apply_deck_updates(ankihub_did)
File "/Users/a85436/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 120, in _fetch_and_apply_deck_updates
deck_updates = self._client.get_deck_updates(
File "/Users/a85436/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 736, in get_deck_updates
for chunk in self._get_deck_updates_inner(
File "/Users/a85436/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 796, in _get_deck_updates_inner
response = self._send_request(
File "/Users/a85436/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 238, in _send_request
response = self._send_request_with_retry(
File "/Users/a85436/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 266, in _send_request_with_retry
raise AnkiHubRequestException(e) from e
1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)
Hello,
We became aware of some difficulties in syncing a few minutes ago; we’re on it now.
Sorry for the inconvenience, and thank you for your patience.
Can everyone try syncing now and see if it resolves the issue?
Before the error happened, I was…
[Replace this text.]
Error message (don't change this)
Anki 23.12.1 (1a1d4d54) (ao)
Python 3.9.15 Qt 6.5.3 PyQt 6.5.3
Platform: macOS-11.7.10-x86_64-i386-64bit
Traceback (most recent call last):
File "aqt.taskman", line 142, in _on_closures_pending
File "/Users/davidsmith/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 101, in sync_with_ankiweb
future.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "/Users/davidsmith/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 62, in sync_with_ankihub
subscribed_decks = client.get_deck_subscriptions()
File "/Users/davidsmith/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 591, in get_deck_subscriptions
raise AnkiHubHTTPError(response)
1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 406 Not Acceptable
Syncing works for me now!
Hello,
We became aware of some difficulties in syncing a few minutes ago; we’re on it now.
Sorry for the inconvenience, and thank you for your patience.
Before the error happened, I was…
[Replace this text.]
Error message (don't change this)
Anki 24.04.1 (ccd9ca1a) (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.22621
Traceback (most recent call last):
File "C:\Users\Shughri PC\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 256, in _send_request_with_retry
response = self._send_request_with_retry_inner(
File "C:\Users\Shughri PC\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 289, in wrapped_f
return self(f, *args, **kw)
File "C:\Users\Shughri PC\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 379, in __call__
do = self.iter(retry_state=retry_state)
File "C:\Users\Shughri PC\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 326, in iter
raise retry_exc from fut.exception()
tenacity.RetryError: RetryError[<Future at 0x22bf1786dc0 state=finished raised ReadTimeout>]
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "C:\Users\Shughri PC\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 264, in _send_request_with_retry
response = last_attempt.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "C:\Users\Shughri PC\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 382, in __call__
result = fn(*args, **kwargs)
File "C:\Users\Shughri PC\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 277, in _send_request_with_retry_inner
return self.thread_local_session.get().send(
File "requests.sessions", line 703, in send
File "requests.adapters", line 532, in send
requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "aqt.taskman", line 142, in _on_closures_pending
File "C:\Users\Shughri PC\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 99, in sync_with_ankiweb
future.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "C:\Users\Shughri PC\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py", line 39, in wrapper
return func(*args, **kwargs)
File "C:\Users\Shughri PC\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 119, in _on_sync_done
future.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "concurrent.futures.thread", line 58, in run
File "C:\Users\Shughri PC\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 111, in <lambda>
task=lambda: ah_deck_updater.update_decks_and_media(to_sync_ah_dids),
File "C:\Users\Shughri PC\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 61, in update_decks_and_media
self._update_decks(ah_dids)
File "C:\Users\Shughri PC\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 84, in _update_decks
should_continue = self._update_single_deck(ah_did)
File "C:\Users\Shughri PC\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 98, in _update_single_deck
result = self._fetch_and_apply_deck_updates(ankihub_did)
File "C:\Users\Shughri PC\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 120, in _fetch_and_apply_deck_updates
deck_updates = self._client.get_deck_updates(
File "C:\Users\Shughri PC\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 736, in get_deck_updates
for chunk in self._get_deck_updates_inner(
File "C:\Users\Shughri PC\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 796, in _get_deck_updates_inner
response = self._send_request(
File "C:\Users\Shughri PC\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 238, in _send_request
response = self._send_request_with_retry(
File "C:\Users\Shughri PC\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 266, in _send_request_with_retry
raise AnkiHubRequestException(e) from e
1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)