Anki Hangs on Startup

🐛 Bug
1

Before the error happened, I was…
I opened the desktop version of Anki, and got this error message. I tried to close and restart, but the same thing happened. Something to do with the sync, as it fails to download any updates & sync from AnkiHub.

Anki 23.12.1 (1a1d4d54) (ao)
Python 3.9.15 Qt 6.6.1 PyQt 6.6.1
Platform: Windows-10-10.0.22631

Traceback (most recent call last):

File “aqt.taskman”, line 142, in _on_closures_pending

File “C:\Users\User\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py”, line 99, in sync_with_ankiweb
future.result()

File “concurrent.futures._base”, line 439, in result

File “concurrent.futures._base”, line 391, in __get_result

File “C:\Users\User\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py”, line 39, in wrapper
return func(*args, **kwargs)

File “C:\Users\User\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py”, line 76, in _sync_with_ankihub_inner
subscribed_decks = client.get_deck_subscriptions()

File “C:\Users\User\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py”, line 615, in get_deck_subscriptions
raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 502 Bad Gateway

Error message (don't change this) 
Anki 23.12.1 (1a1d4d54)  (ao)
Python 3.9.15 Qt 6.6.1 PyQt 6.6.1
Platform: Windows-10-10.0.22631

Traceback (most recent call last):

  File "aqt.taskman", line 142, in _on_closures_pending

  File "C:\Users\User\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 99, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\User\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "C:\Users\User\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 76, in _sync_with_ankihub_inner
    subscribed_decks = client.get_deck_subscriptions()

  File "C:\Users\User\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 615, in get_deck_subscriptions
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 502 Bad Gateway

Sentry link (for developers)

2

Hello,

This is in relation to the scheduled downtime. It was announced in this email: :hammer_and_wrench: AnkiHub Downtime for Maintenance

It should be done at 4 PM UTC