Anki Hub Error Report

When I open or close Anki this is the new message that I am getting:

Anki 2.1.64 (581f82c5) Python 3.9.15 Qt 6.5.0 PyQt 6.5.0
Platform: macOS-14.4.1-x86_64-i386-64bit
Flags: frz=True ao=True sv=3
Add-ons, last update check: 2024-06-02 05:41:56

Traceback (most recent call last):

File “/Users/madeleinebruderer/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 247, in _send_request_with_retry
response = self._send_request_with_retry_inner(

File “/Users/madeleinebruderer/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/init.py”, line 289, in wrapped_f
return self(f, *args, **kw)

File “/Users/madeleinebruderer/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/init.py”, line 379, in call
do = self.iter(retry_state=retry_state)

File “/Users/madeleinebruderer/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/init.py”, line 326, in iter
raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x14a8077c0 state=finished raised SSLError>]

During handling of the above exception, another exception occurred:

Traceback (most recent call last):

File “/Users/madeleinebruderer/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 255, in _send_request_with_retry
response = last_attempt.result()

File “concurrent.futures._base”, line 439, in result

File “concurrent.futures._base”, line 391, in __get_result

File “/Users/madeleinebruderer/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/init.py”, line 382, in call
result = fn(*args, **kwargs)

File “/Users/madeleinebruderer/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 270, in _send_request_with_retry_inner
response = session.send(request, stream=stream, timeout=timeout)

File “requests.sessions”, line 701, in send

File “requests.adapters”, line 563, in send

requests.exceptions.SSLError: HTTPSConnectionPool(host=‘app.ankihub.net’, port=443): Max retries exceeded with url: /api/decks/subscriptions/ (Caused by SSLError(SSLError(1, ‘[SSL: TLSV1_ALERT_INTERNAL_ERROR] tlsv1 alert internal error (_ssl.c:1129)’)))

The above exception was the direct cause of the following exception:

Traceback (most recent call last):

File “aqt.taskman”, line 122, in _on_closures_pending

File “/Users/madeleinebruderer/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py”, line 99, in sync_with_ankiweb
future.result()

File “concurrent.futures._base”, line 439, in result

File “concurrent.futures._base”, line 391, in __get_result

File “/Users/madeleinebruderer/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py”, line 39, in wrapper
return func(*args, **kwargs)

File “/Users/madeleinebruderer/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py”, line 75, in _sync_with_ankihub_inner
subscribed_decks = client.get_deck_subscriptions()

File “/Users/madeleinebruderer/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 607, in get_deck_subscriptions
response = self._send_request(“GET”, API.ANKIHUB, “/decks/subscriptions/”)

File “/Users/madeleinebruderer/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 229, in _send_request
response = self._send_request_with_retry(

File “/Users/madeleinebruderer/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 257, in _send_request_with_retry
raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host=‘app.ankihub.net’, port=443): Max retries exceeded with url: /api/decks/subscriptions/ (Caused by SSLError(SSLError(1, ‘[SSL: TLSV1_ALERT_INTERNAL_ERROR] tlsv1 alert internal error (_ssl.c:1129)’)))

Error message (don't change this)
Anki 2.1.64 (581f82c5) Python 3.9.15 Qt 6.5.0 PyQt 6.5.0
Platform: macOS-14.4.1-x86_64-i386-64bit
Flags: frz=True ao=True sv=3
Add-ons, last update check: 2024-06-02 05:43:07

Traceback (most recent call last):

  File "/Users/madeleinebruderer/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 247, in _send_request_with_retry
    response = self._send_request_with_retry_inner(

  File "/Users/madeleinebruderer/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "/Users/madeleinebruderer/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "/Users/madeleinebruderer/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x14c3026a0 state=finished raised SSLError>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "/Users/madeleinebruderer/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 255, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/madeleinebruderer/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "/Users/madeleinebruderer/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 270, in _send_request_with_retry_inner
    response = session.send(request, stream=stream, timeout=timeout)

  File "requests.sessions", line 701, in send

  File "requests.adapters", line 563, in send

requests.exceptions.SSLError: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/decks/subscriptions/ (Caused by SSLError(SSLError(1, '[SSL: TLSV1_ALERT_INTERNAL_ERROR] tlsv1 alert internal error (_ssl.c:1129)')))


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "aqt.taskman", line 122, in _on_closures_pending

  File "/Users/madeleinebruderer/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 99, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/madeleinebruderer/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "/Users/madeleinebruderer/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 75, in _sync_with_ankihub_inner
    subscribed_decks = client.get_deck_subscriptions()

  File "/Users/madeleinebruderer/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 607, in get_deck_subscriptions
    response = self._send_request("GET", API.ANKIHUB, "/decks/subscriptions/")

  File "/Users/madeleinebruderer/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 229, in _send_request
    response = self._send_request_with_retry(

  File "/Users/madeleinebruderer/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 257, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/decks/subscriptions/ (Caused by SSLError(SSLError(1, '[SSL: TLSV1_ALERT_INTERNAL_ERROR] tlsv1 alert internal error (_ssl.c:1129)')))

Sentry link (for developers)

Try now, AnkiHub was under maintenance but it finished

Working now! Thank you! Didn’t realize it was under maintenance.

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