AnkiHub add on not updating

🐛 Bug
1

Before the error happened, I was…
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Error message (don't change this) 
Anki 25.02 (038d85b1)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.22631

Traceback (most recent call last):

  File "aqt.taskman", line 144, in _on_closures_pending

  File "aqt.taskman", line 88, in <lambda>

  File "decorator", line 232, in fun

  File "anki.hooks", line 92, in decorator_wrapper

  File "anki.hooks", line 89, in repl

  File "C:\Users\trust\AppData\Roaming\Anki2\addons21\1322529746\gui\addons.py", line 35, in _check_future_for_exceptions
    _old(*args, **kwargs)

  File "aqt.addons", line 1257, in _download_done

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "aqt.addons", line 1234, in <lambda>

  File "aqt.addons", line 1250, in _download_all

  File "aqt.addons", line 1195, in download_and_install_addon

  File "aqt.addons", line 474, in install

  File "aqt.addons", line 498, in _install

  File "aqt.addons", line 745, in backupUserFiles

PermissionError: [WinError 5] Access is denied: 'C:\\Users\\trust\\AppData\\Roaming\\Anki2\\addons21\\1143540799\\user_files' -> 'C:\\Users\\trust\\AppData\\Roaming\\Anki2\\addons21\\files_backup'

Sentry link (for developers)

2

Also Anki is automatically unsuspending all of my suspended cards everyday.

3

Regarding the error, try uninstall the AnkiHub add-on then installing it again.

Do you have any add-ons that affect scheduling? Can you use Help > About > Copy Debug info and paste the text here?

4

Would that delete any of the progress on the cards I have already done?

5

Anki 25.02 (038d85b1) (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.22631

===Add-ons (active)===
(add-on provided name [Add-on folder, installed at, version, is config changed])
‘’ [‘1143540799’, 0, ‘None’, ‘’]
Anki Remote - Customize [‘693153301’, 2024-11-03T14:22, ‘None’, mod]
AnkiHub [‘1322529746’, 2025-01-30T04:46, ‘None’, ‘’]
Color Confirmation [‘1084228676’, 2024-01-06T03:55, ‘None’, ‘’]
Review Heatmap [‘1771074083’, 2022-06-29T20:43, ‘None’, ‘’]

===IDs of active AnkiWeb add-ons===
1084228676 1143540799 1322529746 1771074083 693153301

===Add-ons (inactive)===
(add-on provided name [Add-on folder, installed at, version, is config changed])

6

Regarding the unsuspending thing, have you seen this prompt come up? What do you click if you’ve seen it?

image
image1528×794 172 KB

7

There is likely something else afoot, as Anki doesn’t have the functionality to automatically suspend or un-suspend cards.

It won’t affect your progress. It wouldn’t be very helpful to suggest reinstalling the add-on if it would nuke all of your learning progress. Anki periodically makes local backups of your collection, and Ankiweb similarly stores a version of it in the cloud as well. :slight_smile:

8

I deleted the add on and reinstalled it and the cards are still unsuspending themselves.

9

I have not been given that prompt before.

10

There is likely to be something else transpiring, as Anki doesn’t really have the functionality for cards to unsuspend themselves.

Can you walk me through what you’re seeing, so I have a better idea of what you’re describing?

Are the cards unsuspending in front of you? Does it only happen after syncing? Or overnight? Are you certain that the cards were suspended, and not buried, etc.?

1 Like
11

It happens overnight. A 1000+ new cards get unsuspended every time I check my deck in the morning. I have a Lenovo computer so I use the command A to select all of the cards in the deck then I press Ctrl, Shift, J to suspend them

12

Just to make sure of a couple of things:

Can you show me your screen and what it looks like when you’ve suspended the cards?

Can you show me what add-ons you’re currently using?