AnkiHub dd-on error

Before the error happened, I was…
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Error message (don't change this)
Anki 25.09.2 (3890e12c) (ao)
Python 3.13.5 Qt 6.9.1 PyQt 6.9.1
Platform: Windows-10-10.0.19045-SP0

Traceback (most recent call last):

  File "C:\Users\Thiet Nguyen\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\deck_installation.py", line 193, in _download_and_install_decks_inner
    _download_and_install_single_deck(
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^
        deck,
        ^^^^^
        behavior_on_remote_note_deleted=behavior_on_remote_note_deleted,
        ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
        recommended_deck_settings=recommended_deck_settings,
        ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    )
    ^

  File "C:\Users\Thiet Nguyen\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\deck_installation.py", line 220, in _download_and_install_single_deck
    notes_data: List[NoteInfo] = AnkiHubClient().download_deck(
                                 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^
        deck.ah_did, download_progress_cb=deck_download_progress_cb
        ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    )
    ^

  File "C:\Users\Thiet Nguyen\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 628, in download_deck
    s3_response_content = self._download_with_progress_cb(s3_url_suffix, download_progress_cb)

  File "C:\Users\Thiet Nguyen\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 652, in _download_with_progress_cb
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 403 Forbidden


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "C:\Users\Thiet Nguyen\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\aqt\taskman.py", line 152, in raise_exception
    raise exception

  File "C:\Users\Thiet Nguyen\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\aqt\taskman.py", line 148, in _on_closures_pending
    closure()
    ~~~~~~~^^

  File "C:\Users\Thiet Nguyen\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 100, in sync_with_ankiweb
    future.result()
    ~~~~~~~~~~~~~^^

  File "C:\Users\Thiet Nguyen\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\_base.py", line 449, in result
    return self.__get_result()
           ~~~~~~~~~~~~~~~~~^^

  File "C:\Users\Thiet Nguyen\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\_base.py", line 401, in __get_result
    raise self._exception

  File "C:\Users\Thiet Nguyen\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py", line 36, in wrapper
    return func(*args, **kwargs)

  File "C:\Users\Thiet Nguyen\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 119, in _on_new_deck_subscriptions_done
    future.result()
    ~~~~~~~~~~~~~^^

  File "C:\Users\Thiet Nguyen\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\_base.py", line 449, in result
    return self.__get_result()
           ~~~~~~~~~~~~~~~~~^^

  File "C:\Users\Thiet Nguyen\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\_base.py", line 401, in __get_result
    raise self._exception

  File "C:\Users\Thiet Nguyen\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py", line 36, in wrapper
    return func(*args, **kwargs)

  File "C:\Users\Thiet Nguyen\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\deck_installation.py", line 90, in _on_install_done
    import_results: List[AnkiHubImportResult] = future.result()
                                                ~~~~~~~~~~~~~^^

  File "C:\Users\Thiet Nguyen\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\_base.py", line 449, in result
    return self.__get_result()
           ~~~~~~~~~~~~~~~~~^^

  File "C:\Users\Thiet Nguyen\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\_base.py", line 401, in __get_result
    raise self._exception

  File "C:\Users\Thiet Nguyen\AppData\Local\AnkiProgramFiles\python\cpython-3.13.5-windows-x86_64-none\Lib\concurrent\futures\thread.py", line 59, in run
    result = self.fn(*self.args, **self.kwargs)

  File "C:\Users\Thiet Nguyen\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\deck_installation.py", line 78, in <lambda>
    task=lambda: _download_and_install_decks_inner(
                 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^
        decks,
        ^^^^^^
        behavior_on_remote_note_deleted=behavior_on_remote_note_deleted,
        ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
        recommended_deck_settings=recommended_deck_settings,
        ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    ),
    ^

  File "C:\Users\Thiet Nguyen\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\deck_installation.py", line 210, in _download_and_install_decks_inner
    raise exceptions[0]

1322529746.gui.exceptions.DeckDownloadAndInstallError: Error while downloading and installing deck e77aedfe-a636-40e2-8169-2fce2673187e: AnkiHub request error: 403 Forbidden

Sentry link (for developers)

Please try logging out then logging again to AnkiHub.

still can’t use it

Can you use AnkiHub > Help > Upload logs and post the filename shown?