Bug or Error

Before the error happened, I was…
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Error message (don't change this)
Anki 25.02.5 (29192d15)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-26.0-arm64-arm-64bit

Traceback (most recent call last):

  File "/Users/raulgiron/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 276, in _send_request_with_retry
    return send_with_retry()

  File "/Users/raulgiron/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "/Users/raulgiron/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "/Users/raulgiron/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x32d616bb0 state=finished raised ConnectionError>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "/Users/raulgiron/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 280, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/raulgiron/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "/Users/raulgiron/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 273, in send_with_retry
    return self.thread_local_session.get().send(request, stream=stream, timeout=timeout)

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 700, in send

requests.exceptions.ConnectionError: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/decks/generate-presigned-url?key=ankihub_addon_logs_RaulGiron_1767745290.log&type=upload&many=false (Caused by NameResolutionError("<urllib3.connection.HTTPSConnection object at 0x32caf2640>: Failed to resolve 'app.ankihub.net' ([Errno 8] nodename nor servname provided, or not known)"))


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "concurrent.futures.thread", line 58, in run

  File "aqt.operations", line 243, in wrapped_op

  File "/Users/raulgiron/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 104, in <lambda>
    op=lambda _: _upload_logs(key),

  File "/Users/raulgiron/Library/Application Support/Anki2/addons21/1322529746/gui/errors.py", line 579, in _upload_logs
    client.upload_logs(

  File "/Users/raulgiron/Library/Application Support/Anki2/addons21/1322529746/addon_ankihub_client.py", line 81, in upload_logs
    s3_url_suffix = self._presigned_url_suffix_from_key(key=key, action="upload")

  File "/Users/raulgiron/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 967, in _presigned_url_suffix_from_key
    response = self._send_request(

  File "/Users/raulgiron/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 239, in _send_request
    return self._send_request_with_retry(

  File "/Users/raulgiron/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 282, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/decks/generate-presigned-url?key=ankihub_addon_logs_RaulGiron_1767745290.log&type=upload&many=false (Caused by NameResolutionError("<urllib3.connection.HTTPSConnection object at 0x32caf2640>: Failed to resolve 'app.ankihub.net' ([Errno 8] nodename nor servname provided, or not known)"))

Sentry link (for developers)

Hello,

Could you please try using a different internet connection (such as a mobile hotspot) to see if the issue persists?

Do you have any VPN/firewall software running?