Cannot access ankihub, Website down (Fixed)

Before the error happened, I was…
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Error message (don't change this)
Anki 2.1.64 (581f82c5) Python 3.9.15 Qt 6.4.3 PyQt 6.4.0
Platform: Windows-10-10.0.22621
Flags: frz=True ao=True sv=2
Add-ons, last update check: 2023-08-04 14:32:57

Traceback (most recent call last):

  File "aqt.webview", line 46, in cmd

  File "aqt.webview", line 153, in _onCmd

  File "aqt.webview", line 662, in _onBridgeCmd

  File "aqt.toolbar", line 411, in _linkHandler

  File "aqt.toolbar", line 435, in _syncLinkHandler

  File "aqt.main", line 1012, in on_sync_button_clicked

  File "decorator", line 232, in fun

  File "anki.hooks", line 89, in decorator_wrapper

  File "anki.hooks", line 86, in repl

  File "C:\Users\YUKI-SANAE\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 83, in _on_ankiweb_sync
    sync_with_ankiweb(future_with_exception(e))

  File "C:\Users\YUKI-SANAE\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 74, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\YUKI-SANAE\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 80, in _on_ankiweb_sync
    _maybe_sync_with_ankihub(on_done=sync_with_ankiweb)

  File "C:\Users\YUKI-SANAE\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 100, in _maybe_sync_with_ankihub
    sync_with_ankihub(on_done=on_done)

  File "C:\Users\YUKI-SANAE\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 51, in sync_with_ankihub
    on_done(future_with_exception(e))

  File "C:\Users\YUKI-SANAE\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 74, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\YUKI-SANAE\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 42, in sync_with_ankihub
    subscribed_decks = client.get_deck_subscriptions()

  File "C:\Users\YUKI-SANAE\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 533, in get_deck_subscriptions
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error

Sentry link (for developers)

We are investigating this, thank you for reporting. We will keep you updated.

You can hold shift when starting Anki to disable addons to avoid this for now

Thank you Ahmed. I am using anki normally, just only the sync function not working (which requird server connection).

1 Like

The issue has been fixed. Let us know if any issues arise however. Thank you!