Cannot log into account

Before the error happened, I was…
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Error message (don't change this)
Anki 23.12.1 (1a1d4d54)  (ao)
Python 3.9.15 Qt 6.5.3 PyQt 6.5.3
Platform: macOS-12.6.2-arm64-arm-64bit

Traceback (most recent call last):

  File "/Users/benlove/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 255, in _send_request_with_retry
    response = self._send_request_with_retry_inner(

  File "/Users/benlove/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "/Users/benlove/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "/Users/benlove/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x155718b20 state=finished raised ConnectionError>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "/Users/benlove/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 263, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/benlove/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "/Users/benlove/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 276, in _send_request_with_retry_inner
    return self.thread_local_session.get().send(

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 519, in send

requests.exceptions.ConnectionError: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/login/ (Caused by NameResolutionError("<urllib3.connection.HTTPSConnection object at 0x15573b640>: Failed to resolve 'app.ankihub.net' ([Errno 8] nodename nor servname provided, or not known)"))


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "/Users/benlove/Library/Application Support/Anki2/addons21/1322529746/gui/menu.py", line 186, in login
    token = ankihub_client.login(credentials=credentials)

  File "/Users/benlove/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 281, in login
    response = self._send_request("POST", API.ANKIHUB, "/login/", json=credentials)

  File "/Users/benlove/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 237, in _send_request
    response = self._send_request_with_retry(

  File "/Users/benlove/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 265, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/login/ (Caused by NameResolutionError("<urllib3.connection.HTTPSConnection object at 0x15573b640>: Failed to resolve 'app.ankihub.net' ([Errno 8] nodename nor servname provided, or not known)"))

Sentry link (for developers)

Hello,

Can you try updating your Anki to the latest version and see if the issue persists?

Download it here: https://apps.ankiweb.net/