Can't load AnkiHub add-on on my main computer since update 24.04.1

I was able to load Anki-hub fine till updating. Would greatly appreciate help. Thanks.
Here is the error message

Anki 24.04.1 (ccd9ca1a) (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.22631

Traceback (most recent call last):

File “C:\Users\narwh\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py”, line 247, in _send_request_with_retry
response = self._send_request_with_retry_inner(

File “C:\Users\narwh\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity_init_.py”, line 289, in wrapped_f
return self(f, *args, **kw)

File “C:\Users\narwh\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity_init_.py”, line 379, in call
do = self.iter(retry_state=retry_state)

File “C:\Users\narwh\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity_init_.py”, line 326, in iter
raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x2ad8cbc1640 state=finished raised SSLError>]

During handling of the above exception, another exception occurred:

Traceback (most recent call last):

File “C:\Users\narwh\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py”, line 255, in _send_request_with_retry
response = last_attempt.result()

File “concurrent.futures._base”, line 439, in result

File “concurrent.futures._base”, line 391, in __get_result

File “C:\Users\narwh\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity_init_.py”, line 382, in call
result = fn(*args, **kwargs)

File “C:\Users\narwh\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py”, line 270, in _send_request_with_retry_inner
response = session.send(request, stream=stream, timeout=timeout)

File “requests.sessions”, line 703, in send

File “requests.adapters”, line 517, in send

requests.exceptions.SSLError: HTTPSConnectionPool(host=‘app.ankihub.net’, port=443): Max retries exceeded with url: /api/login/ (Caused by SSLError(SSLCertVerificationError(1, ‘[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: certificate has expired (_ssl.c:1129)’)))

The above exception was the direct cause of the following exception:

Traceback (most recent call last):

File “C:\Users\narwh\AppData\Roaming\Anki2\addons21\1322529746\gui\menu.py”, line 186, in login
token = ankihub_client.login(credentials=credentials)

File “C:\Users\narwh\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py”, line 276, in login
response = self._send_request(“POST”, API.ANKIHUB, “/login/”, json=credentials)

File “C:\Users\narwh\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py”, line 229, in _send_request
response = self._send_request_with_retry(

File “C:\Users\narwh\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py”, line 257, in _send_request_with_retry
raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host=‘app.ankihub.net’, port=443): Max retries exceeded with url: /api/login/ (Caused by SSLError(SSLCertVerificationError(1, ‘[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: certificate has expired (_ssl.c:1129)’)))

Error message (don't change this)
Anki 24.04.1 (ccd9ca1a)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.22631

Traceback (most recent call last):

  File "C:\Users\narwh\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 247, in _send_request_with_retry
    response = self._send_request_with_retry_inner(

  File "C:\Users\narwh\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "C:\Users\narwh\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "C:\Users\narwh\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x1f5c604cd30 state=finished raised SSLError>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "C:\Users\narwh\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 255, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\narwh\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "C:\Users\narwh\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 270, in _send_request_with_retry_inner
    response = session.send(request, stream=stream, timeout=timeout)

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 517, in send

requests.exceptions.SSLError: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/decks/subscriptions/ (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: certificate has expired (_ssl.c:1129)')))


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "aqt.taskman", line 142, in _on_closures_pending

  File "C:\Users\narwh\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 101, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\narwh\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 57, in sync_with_ankihub
    subscribed_decks = client.get_deck_subscriptions()

  File "C:\Users\narwh\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 589, in get_deck_subscriptions
    response = self._send_request("GET", API.ANKIHUB, "/decks/subscriptions/")

  File "C:\Users\narwh\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 229, in _send_request
    response = self._send_request_with_retry(

  File "C:\Users\narwh\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 257, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/decks/subscriptions/ (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: certificate has expired (_ssl.c:1129)')))

Sentry link (for developers)

I am encountering this exact issue. No solution yet.

Please see this for the fix: Trouble logging into AnkiHub - #14 by abdo.nh

@dr_fletcher @s.garrison.dabbs

1 Like

Thanks! This worked!

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