"Downloading deck" page keeps popping up and never finishing

Before the error happened, I was…
Trying to sync my deck

Error message (don't change this)
Anki 2.1.65 (aa9a734f) Python 3.9.15 Qt 6.4.3 PyQt 6.4.0
Platform: Windows-10-10.0.19045
Flags: frz=True ao=True sv=3
Add-ons, last update check: 2024-08-14 16:11:32

Traceback (most recent call last):

  File "C:\Users\Lucas Torres\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 255, in _send_request_with_retry
    response = self._send_request_with_retry_inner(

  File "C:\Users\Lucas Torres\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "C:\Users\Lucas Torres\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "C:\Users\Lucas Torres\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x235be307490 state=finished raised ReadTimeout>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "C:\Users\Lucas Torres\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 263, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\Lucas Torres\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "C:\Users\Lucas Torres\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 276, in _send_request_with_retry_inner
    return self.thread_local_session.get().send(

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 532, in send

requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "aqt.taskman", line 122, in _on_closures_pending

  File "C:\Users\Lucas Torres\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 99, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\Lucas Torres\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "C:\Users\Lucas Torres\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 118, in _on_sync_done
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "C:\Users\Lucas Torres\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 110, in <lambda>
    task=lambda: ah_deck_updater.update_decks_and_media(to_sync_ah_dids),

  File "C:\Users\Lucas Torres\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 61, in update_decks_and_media
    self._update_decks(ah_dids)

  File "C:\Users\Lucas Torres\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 84, in _update_decks
    should_continue = self._update_single_deck(ah_did)

  File "C:\Users\Lucas Torres\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 98, in _update_single_deck
    result = self._fetch_and_apply_deck_updates(ankihub_did)

  File "C:\Users\Lucas Torres\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 120, in _fetch_and_apply_deck_updates
    deck_updates = self._client.get_deck_updates(

  File "C:\Users\Lucas Torres\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 735, in get_deck_updates
    for chunk in self._get_deck_updates_inner(

  File "C:\Users\Lucas Torres\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 820, in _get_deck_updates_inner
    yield from self._get_deck_updates_inner(

  File "C:\Users\Lucas Torres\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 820, in _get_deck_updates_inner
    yield from self._get_deck_updates_inner(

  File "C:\Users\Lucas Torres\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 820, in _get_deck_updates_inner
    yield from self._get_deck_updates_inner(

  [Previous line repeated 28 more times]

  File "C:\Users\Lucas Torres\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 795, in _get_deck_updates_inner
    response = self._send_request(

  File "C:\Users\Lucas Torres\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 237, in _send_request
    response = self._send_request_with_retry(

  File "C:\Users\Lucas Torres\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 265, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)

Sentry link (for developers)

3 Likes

Hello,

There seems to be a glitch related to syncing that just popped up in the last few minutes. I’ve made the developer team aware of it so hopefully we’ll find a solution in short order. Sorry for the issue (it’s happening to me too) and thank you for your patience. :slight_smile:

In the meantime you can disable your Ankihub addon and Anki should run smoothly otherwise. I’ll have an update for you as soon as is possible.

1 Like

A post was merged into an existing topic: Downloading deck dialogue forever, stuck