Error upon startup

[andneel]

I open Anki and get this error after attempting to update all of my add ons. I have tried updating all but AnkiHub and it still doesn’t work. New to Anki.

Error message (don't change this)

Anki 2.1.65 (aa9a734f) Python 3.9.15 Qt 6.4.3 PyQt 6.4.0
Platform: Windows-10-10.0.22621
Flags: frz=True ao=True sv=2
Add-ons, last update check: 2023-08-07 20:30:12

Traceback (most recent call last):

  File "aqt.taskman", line 122, in _on_closures_pending

  File "aqt.taskman", line 71, in <lambda>

  File "decorator", line 232, in fun

  File "anki.hooks", line 89, in decorator_wrapper

  File "anki.hooks", line 86, in repl

  File "C:\Users\HP\AppData\Roaming\Anki2\addons21\1322529746\addons.py", line 40, in _check_future_for_exceptions
    _old(*args, **kwargs)

  File "aqt.addons", line 1186, in _download_done

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "aqt.addons", line 1163, in <lambda>

  File "aqt.addons", line 1179, in _download_all

  File "aqt.addons", line 1124, in download_and_install_addon

  File "aqt.addons", line 430, in install

  File "aqt.addons", line 454, in _install

  File "decorator", line 232, in fun

  File "anki.hooks", line 89, in decorator_wrapper

  File "anki.hooks", line 84, in repl

  File "decorator", line 232, in fun

  File "anki.hooks", line 89, in decorator_wrapper

  File "anki.hooks", line 84, in repl

  File "aqt.addons", line 716, in backupUserFiles

PermissionError: [WinError 5] Access is denied: 'C:\\Users\\HP\\AppData\\Roaming\\Anki2\\addons21\\1214357311\\user_files' -> 'C:\\Users\\HP\\AppData\\Roaming\\Anki2\\addons21\\files_backup'

Sentry link (for developers)

[Ahmed7]

This is most likely due to the image resizer addon. Can you shift-click when starting Anki and disable image resizer and see if this still occurs?

[andneel]

That worked! Thank you so much!