Error

Before the error happened, I was syncing media from ankihub on my anki desktop…
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Error message (don't change this)
Anki 23.12.1 (1a1d4d54)  (ao)
Python 3.9.15 Qt 6.6.1 PyQt 6.6.1
Platform: Windows-10-10.0.22000

Traceback (most recent call last):

  File "C:\Users\Mark 1\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 247, in _send_request_with_retry
    response = self._send_request_with_retry_inner(

  File "C:\Users\Mark 1\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "C:\Users\Mark 1\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "C:\Users\Mark 1\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x244e68cc3a0 state=finished raised ConnectionError>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "C:\Users\Mark 1\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 255, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\Mark 1\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "C:\Users\Mark 1\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 270, in _send_request_with_retry_inner
    response = session.send(request, stream=stream, timeout=timeout)

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 519, in send

requests.exceptions.ConnectionError: HTTPSConnectionPool(host='ankihub.s3.amazonaws.com', port=443): Max retries exceeded with url: /deck_assets/e77aedfe-a636-40e2-8169-2fce2673187e/e66c6784b12ffd6a1503d46c95e60fcc.png (Caused by NameResolutionError("<urllib3.connection.HTTPSConnection object at 0x00000244E2AEC640>: Failed to resolve 'ankihub.s3.amazonaws.com' ([Errno 11001] getaddrinfo failed)"))


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "aqt.taskman", line 142, in _on_closures_pending

  File "aqt.taskman", line 86, in <lambda>

  File "aqt.operations", line 252, in wrapped_done

  File "C:\Users\Mark 1\AppData\Roaming\Anki2\addons21\1322529746\gui\media_sync.py", line 54, in on_failure
    raise exception

  File "concurrent.futures.thread", line 58, in run

  File "aqt.operations", line 242, in wrapped_op

  File "C:\Users\Mark 1\AppData\Roaming\Anki2\addons21\1322529746\gui\media_sync.py", line 58, in <lambda>
    op=lambda _: self._update_deck_media_and_download_missing_media(),

  File "C:\Users\Mark 1\AppData\Roaming\Anki2\addons21\1322529746\gui\media_sync.py", line 132, in _update_deck_media_and_download_missing_media
    self._client.download_media(missing_media_names, ah_did)

  File "C:\Users\Mark 1\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 554, in download_media
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "C:\Users\Mark 1\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 559, in _download_media
    response = self._send_request("GET", API.S3, media_remote_path, stream=True)

  File "C:\Users\Mark 1\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 229, in _send_request
    response = self._send_request_with_retry(

  File "C:\Users\Mark 1\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 257, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='ankihub.s3.amazonaws.com', port=443): Max retries exceeded with url: /deck_assets/e77aedfe-a636-40e2-8169-2fce2673187e/e66c6784b12ffd6a1503d46c95e60fcc.png (Caused by NameResolutionError("<urllib3.connection.HTTPSConnection object at 0x00000244E2AEC640>: Failed to resolve 'ankihub.s3.amazonaws.com' ([Errno 11001] getaddrinfo failed)"))

Sentry link (for developers)

Should be a temporary error. Let us know if you’re still having issues.