Error

🐛 Bug
1

Before the error happened, I was…
[Replace this text.]

Error message (don't change this) 
Anki 24.04 (429bc9e1)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.22621

Traceback (most recent call last):

  File "aqt.taskman", line 142, in _on_closures_pending

  File "aqt.taskman", line 86, in <lambda>

  File "decorator", line 232, in fun

  File "anki.hooks", line 89, in decorator_wrapper

  File "anki.hooks", line 86, in repl

  File "C:\Users\ccombates\AppData\Roaming\Anki2\addons21\1322529746\gui\addons.py", line 35, in _check_future_for_exceptions
    _old(*args, **kwargs)

  File "aqt.addons", line 1242, in _download_done

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "aqt.addons", line 1219, in <lambda>

  File "aqt.addons", line 1235, in _download_all

  File "aqt.addons", line 1180, in download_and_install_addon

  File "aqt.addons", line 469, in install

  File "aqt.addons", line 493, in _install

  File "aqt.addons", line 740, in backupUserFiles

PermissionError: [WinError 5] Access is denied: 'C:\\Users\\ccombates\\AppData\\Roaming\\Anki2\\addons21\\1908235722\\user_files' -> 'C:\\Users\\ccombates\\AppData\\Roaming\\Anki2\\addons21\\files_backup'

Sentry link (for developers)

2

Try deleting the C:\Users\ccombates\AppData\Roaming\Anki2\\addons21\files_backup folder.

3

Hello I cant seem to locate this file

4

You should be able to find it quickly by pasting the location to the address bar in Explorer.