I am trying to reacquire an old backup/synchronization. PLEASE HELP

🐛 Bug
1

Before the error happened, I was…
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Error message (don't change this) 
Anki 25.02.7 (1b882285)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.26200

Traceback (most recent call last):

  File "aqt.taskman", line 144, in _on_closures_pending

  File "aqt.taskman", line 88, in <lambda>

  File "aqt.operations", line 253, in wrapped_done

  File "C:\Users\hanna6m\AppData\Roaming\Anki2\addons21\1322529746\gui\media_sync.py", line 63, in on_failure
    raise exception

  File "concurrent.futures.thread", line 58, in run

  File "aqt.operations", line 243, in wrapped_op

  File "C:\Users\hanna6m\AppData\Roaming\Anki2\addons21\1322529746\gui\media_sync.py", line 67, in <lambda>
    op=lambda _: self._update_deck_media_and_download_missing_media(),

  File "C:\Users\hanna6m\AppData\Roaming\Anki2\addons21\1322529746\gui\media_sync.py", line 135, in _update_deck_media_and_download_missing_media
    missing_media_names = self._missing_media_for_ah_deck(ah_did)

  File "C:\Users\hanna6m\AppData\Roaming\Anki2\addons21\1322529746\gui\media_sync.py", line 211, in _missing_media_for_ah_deck
    referenced_media = self._media_referenced_by_notes(ah_did)

  File "C:\Users\hanna6m\AppData\Roaming\Anki2\addons21\1322529746\gui\media_sync.py", line 194, in _media_referenced_by_notes
    note = aqt.mw.col.get_note(nid)

  File "anki.collection", line 496, in get_note

  File "anki.notes", line 50, in __init__

  File "anki.notes", line 56, in load

  File "anki._backend_generated", line 1340, in get_note

  File "anki._backend", line 172, in _run_command

anki.errors.InvalidInput: CollectionNotOpen

Sentry link (for developers)

2

I responded to you here: I do not know what happened with my Anki account. It just deleted all of my decks that I had been working on all year. I think there was an error when I tried to sync my account through my phone and iPad. Please let me know if there is anything to be done - #2 by MarcosZan

3

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