Issue downloading decks

🐛 Bug
1

Hello, I was having issues downloading media to some of my decks. So I deleted them and then re-subscribed to them. When I tried to re-sync, I received this error message.

Error message (don't change this) 
Anki 24.11 (87ccd24e)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-15.1.1-arm64-arm-64bit

Traceback (most recent call last):

  File "/Users/mab169/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 256, in _send_request_with_retry
    response = self._send_request_with_retry_inner(

  File "/Users/mab169/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "/Users/mab169/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "/Users/mab169/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x16a4fecd0 state=finished raised SSLError>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "/Users/mab169/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 264, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/mab169/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "/Users/mab169/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 277, in _send_request_with_retry_inner
    return self.thread_local_session.get().send(

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 698, in send

requests.exceptions.SSLError: HTTPSConnectionPool(host='ankihub.s3.amazonaws.com', port=443): Max retries exceeded with url: /deck_f70c1011-ea91-4065-8ae0-80c0c3ff8a09_notes.csv.gz?response-content-disposition=attachment&AWSAccessKeyId=AKIASSGURO7AU2A7QZOX&Signature=4lRKz1mTE0lLvziZcbSXty%2BAR3c%3D&Expires=1733041041 (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)')))


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "/Users/mab169/Library/Application Support/Anki2/addons21/1322529746/gui/operations/deck_installation.py", line 168, in _download_and_install_decks_inner
    _download_and_install_single_deck(

  File "/Users/mab169/Library/Application Support/Anki2/addons21/1322529746/gui/operations/deck_installation.py", line 197, in _download_and_install_single_deck
    notes_data: List[NoteInfo] = AnkiHubClient().download_deck(

  File "/Users/mab169/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 662, in download_deck
    s3_response_content = self._download_with_progress_cb(

  File "/Users/mab169/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 690, in _download_with_progress_cb
    with self._send_request("GET", API.S3, s3_url_suffix, stream=True) as response:

  File "/Users/mab169/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 238, in _send_request
    response = self._send_request_with_retry(

  File "/Users/mab169/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 266, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='ankihub.s3.amazonaws.com', port=443): Max retries exceeded with url: /deck_f70c1011-ea91-4065-8ae0-80c0c3ff8a09_notes.csv.gz?response-content-disposition=attachment&AWSAccessKeyId=AKIASSGURO7AU2A7QZOX&Signature=4lRKz1mTE0lLvziZcbSXty%2BAR3c%3D&Expires=1733041041 (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)')))


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "aqt.taskman", line 144, in _on_closures_pending

  File "/Users/mab169/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 99, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/mab169/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "/Users/mab169/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 97, in _on_new_deck_subscriptions_done
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/mab169/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "/Users/mab169/Library/Application Support/Anki2/addons21/1322529746/gui/operations/deck_installation.py", line 85, in _on_install_done
    import_results: List[AnkiHubImportResult] = future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "/Users/mab169/Library/Application Support/Anki2/addons21/1322529746/gui/operations/deck_installation.py", line 71, in <lambda>
    task=lambda: _download_and_install_decks_inner(

  File "/Users/mab169/Library/Application Support/Anki2/addons21/1322529746/gui/operations/deck_installation.py", line 187, in _download_and_install_decks_inner
    raise exceptions[0]

1322529746.gui.exceptions.DeckDownloadAndInstallError: Error while downloading and installing deck f70c1011-ea91-4065-8ae0-80c0c3ff8a09: AnkiHub request exception: HTTPSConnectionPool(host='ankihub.s3.amazonaws.com', port=443): Max retries exceeded with url: /deck_f70c1011-ea91-4065-8ae0-80c0c3ff8a09_notes.csv.gz?response-content-disposition=attachment&AWSAccessKeyId=AKIASSGURO7AU2A7QZOX&Signature=4lRKz1mTE0lLvziZcbSXty%2BAR3c%3D&Expires=1733041041 (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)')))

Sentry link (for developers)

2

Hello,

There’s a known issue in Anki versions newer than 23.12.1 preventing some users from connecting to AnkiHub. Can you try downgrading to Anki 23.12.1

3

Thank you for your reply. I downgraded however the error persists at the same part of the sync. Would you like me to reshare the Report Error?

4

The error can also appear due to network configuration. If you have access to a different network, can you see if you have the same issue with it?

5

Thank you for your help! It was Zscaler that was causing the issue. After disabling it, all issues were resolved.

1 Like