Need help syncing as BUG add on error is preventing me from doing anything

🐛 Bug
1

I logged into my Anki app on my desktop and this error appeared. I haven’t logged onto Anki in 2 months and this error is preventing me from syncing my Anki app or updating anything. What should I do

Error message (don't change this) 
Anki 2.1.65 (aa9a734f) Python 3.9.15 Qt 6.5.0 PyQt 6.5.0
Platform: macOS-11.7.10-x86_64-i386-64bit
Flags: frz=True ao=True sv=?
Add-ons, last update check: 2024-11-25 15:08:41

Traceback (most recent call last):

  File "aqt.taskman", line 122, in _on_closures_pending

  File "/Users/emma/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 101, in sync_with_ankiweb
    new_after_sync()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/emma/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 62, in sync_with_ankihub
    def on_sync_status(out: SyncStatus, on_done: Callable[[Future], None]) -> None:

  File "/Users/emma/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 591, in get_deck_subscriptions
    # Remove incomplete file if the download was interrupted

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 406 Not Acceptable

Sentry link (for developers)

2

Hello,

From the looks of it you’ll want to update your Ankihub addon and Anki.

The addon can be updated from within Anki form the main menu along the top menu bar by going to Tools - Addons - Check for updates.

Anki itself can be updated by downloading the most recent version from https://apps.ankiweb.net/

Please let me know if that answers your question, and if there’s anything else I can help with. :slight_smile:

3

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.