Sync Bug Sync 01/07

Brian_BH · January 8, 2025, 12:01am

Posting here for sync-related report issues:

noahmfeder · January 7, 2025, 11:36pm

Before the error happened, I had just hit sync

Error message (don't change this)

Anki 24.11 (87ccd24e)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.26100

Traceback (most recent call last):

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 256, in _send_request_with_retry
    response = self._send_request_with_retry_inner(

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x246abebf9a0 state=finished raised ReadTimeout>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 264, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 277, in _send_request_with_retry_inner
    return self.thread_local_session.get().send(

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 713, in send

requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "aqt.taskman", line 144, in _on_closures_pending

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 99, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 119, in _on_sync_done
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 111, in <lambda>
    task=lambda: ah_deck_updater.update_decks_and_media(to_sync_ah_dids),

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 61, in update_decks_and_media
    self._update_decks(ah_dids)

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 84, in _update_decks
    should_continue = self._update_single_deck(ah_did)

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 98, in _update_single_deck
    result = self._fetch_and_apply_deck_updates(ankihub_did)

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 120, in _fetch_and_apply_deck_updates
    deck_updates = self._client.get_deck_updates(

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 736, in get_deck_updates
    for chunk in self._get_deck_updates_inner(

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 796, in _get_deck_updates_inner
    response = self._send_request(

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 238, in _send_request
    response = self._send_request_with_retry(

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 266, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)

Sentry link (for developers)

mahern32 · January 7, 2025, 11:26pm

Before the error happened, I was…
[Replace this text.]

Error message (don't change this)

Anki 24.11 (87ccd24e)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-15.1.1-arm64-arm-64bit

Traceback (most recent call last):

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 256, in _send_request_with_retry
    response = self._send_request_with_retry_inner(

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x3066dcc70 state=finished raised ReadTimeout>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 264, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 277, in _send_request_with_retry_inner
    return self.thread_local_session.get().send(

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 713, in send

requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "aqt.taskman", line 144, in _on_closures_pending

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 99, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 119, in _on_sync_done
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 111, in <lambda>
    task=lambda: ah_deck_updater.update_decks_and_media(to_sync_ah_dids),

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 61, in update_decks_and_media
    self._update_decks(ah_dids)

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 84, in _update_decks
    should_continue = self._update_single_deck(ah_did)

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 98, in _update_single_deck
    result = self._fetch_and_apply_deck_updates(ankihub_did)

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 120, in _fetch_and_apply_deck_updates
    deck_updates = self._client.get_deck_updates(

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 736, in get_deck_updates
    for chunk in self._get_deck_updates_inner(

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 796, in _get_deck_updates_inner
    response = self._send_request(

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 238, in _send_request
    response = self._send_request_with_retry(

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 266, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)

Sentry link (for developers)

Brian_BH · January 7, 2025, 11:35pm

Hello,

Sorry for the inconvenience. There is a bit of a transient bug with the Ankihub servers, which is preventing some users from syncing.

I’ve gone ahead and informed the developers and they’re aware of it and currently working on a fix.

mahern32 · January 7, 2025, 11:58pm

Appreciate you boss man thank you for the reply!

Brian_BH · January 7, 2025, 11:59pm

Anytime. FWIW I’m in the same boat atm; should be right as rain hopefully soon.

noahmfeder · January 7, 2025, 11:36pm

Before the error happened, I had just hit sync

Error message (don't change this)

Anki 24.11 (87ccd24e)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.26100

Traceback (most recent call last):

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 256, in _send_request_with_retry
    response = self._send_request_with_retry_inner(

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x246abebf9a0 state=finished raised ReadTimeout>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 264, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 277, in _send_request_with_retry_inner
    return self.thread_local_session.get().send(

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 713, in send

requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "aqt.taskman", line 144, in _on_closures_pending

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 99, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 119, in _on_sync_done
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 111, in <lambda>
    task=lambda: ah_deck_updater.update_decks_and_media(to_sync_ah_dids),

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 61, in update_decks_and_media
    self._update_decks(ah_dids)

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 84, in _update_decks
    should_continue = self._update_single_deck(ah_did)

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 98, in _update_single_deck
    result = self._fetch_and_apply_deck_updates(ankihub_did)

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 120, in _fetch_and_apply_deck_updates
    deck_updates = self._client.get_deck_updates(

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 736, in get_deck_updates
    for chunk in self._get_deck_updates_inner(

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 796, in _get_deck_updates_inner
    response = self._send_request(

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 238, in _send_request
    response = self._send_request_with_retry(

  File "C:\Users\Noah Feder\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 266, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)

Sentry link (for developers)

danielpoulson1 · January 7, 2025, 11:23pm

Before the error happened, I was…
[Replace this text.]

Error message (don't change this)

Anki 24.11 (87ccd24e)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-15.1.1-arm64-arm-64bit

Traceback (most recent call last):

  File "/Users/danielpoulson/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 256, in _send_request_with_retry
    response = self._send_request_with_retry_inner(

  File "/Users/danielpoulson/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "/Users/danielpoulson/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "/Users/danielpoulson/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x31b380a30 state=finished raised ReadTimeout>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "/Users/danielpoulson/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 264, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/danielpoulson/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "/Users/danielpoulson/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 277, in _send_request_with_retry_inner
    return self.thread_local_session.get().send(

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 713, in send

requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "aqt.taskman", line 144, in _on_closures_pending

  File "/Users/danielpoulson/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 99, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/danielpoulson/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "/Users/danielpoulson/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 119, in _on_sync_done
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "/Users/danielpoulson/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 111, in <lambda>
    task=lambda: ah_deck_updater.update_decks_and_media(to_sync_ah_dids),

  File "/Users/danielpoulson/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 61, in update_decks_and_media
    self._update_decks(ah_dids)

  File "/Users/danielpoulson/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 84, in _update_decks
    should_continue = self._update_single_deck(ah_did)

  File "/Users/danielpoulson/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 98, in _update_single_deck
    result = self._fetch_and_apply_deck_updates(ankihub_did)

  File "/Users/danielpoulson/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 120, in _fetch_and_apply_deck_updates
    deck_updates = self._client.get_deck_updates(

  File "/Users/danielpoulson/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 736, in get_deck_updates
    for chunk in self._get_deck_updates_inner(

  File "/Users/danielpoulson/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 796, in _get_deck_updates_inner
    response = self._send_request(

  File "/Users/danielpoulson/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 238, in _send_request
    response = self._send_request_with_retry(

  File "/Users/danielpoulson/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 266, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)

Sentry link (for developers)

Brian_BH · January 7, 2025, 11:35pm

Hello,

Sorry for the inconvenience. There is a bit of a transient bug with the Ankihub servers, which is preventing some users from syncing.

I’ve gone ahead and informed the developers and they’re aware of it and currently working on a fix.

biggestwahoo · January 7, 2025, 11:28pm

Before the error happened, I was…
[Replace this text.]

Error message (don't change this)

Anki 24.11 (87ccd24e)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-15.1.1-arm64-arm-64bit

Traceback (most recent call last):

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 256, in _send_request_with_retry
    response = self._send_request_with_retry_inner(

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x123e6de50 state=finished raised ReadTimeout>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 264, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 277, in _send_request_with_retry_inner
    return self.thread_local_session.get().send(

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 713, in send

requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "aqt.taskman", line 144, in _on_closures_pending

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 99, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 119, in _on_sync_done
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 111, in <lambda>
    task=lambda: ah_deck_updater.update_decks_and_media(to_sync_ah_dids),

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 61, in update_decks_and_media
    self._update_decks(ah_dids)

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 84, in _update_decks
    should_continue = self._update_single_deck(ah_did)

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 98, in _update_single_deck
    result = self._fetch_and_apply_deck_updates(ankihub_did)

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 120, in _fetch_and_apply_deck_updates
    deck_updates = self._client.get_deck_updates(

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 736, in get_deck_updates
    for chunk in self._get_deck_updates_inner(

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 796, in _get_deck_updates_inner
    response = self._send_request(

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 238, in _send_request
    response = self._send_request_with_retry(

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 266, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)

Sentry link (for developers)

Brian_BH · January 7, 2025, 11:35pm

Hello,

Sorry for the inconvenience. There is a bit of a transient bug with the Ankihub servers, which is preventing some users from syncing.

I’ve gone ahead and informed the developers and they’re aware of it and currently working on a fix.

mahern32 · January 7, 2025, 11:26pm

Before the error happened, I was…
[Replace this text.]

Error message (don't change this)

Anki 24.11 (87ccd24e)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-15.1.1-arm64-arm-64bit

Traceback (most recent call last):

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 256, in _send_request_with_retry
    response = self._send_request_with_retry_inner(

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x3066dcc70 state=finished raised ReadTimeout>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 264, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 277, in _send_request_with_retry_inner
    return self.thread_local_session.get().send(

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 713, in send

requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "aqt.taskman", line 144, in _on_closures_pending

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 99, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 119, in _on_sync_done
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 111, in <lambda>
    task=lambda: ah_deck_updater.update_decks_and_media(to_sync_ah_dids),

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 61, in update_decks_and_media
    self._update_decks(ah_dids)

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 84, in _update_decks
    should_continue = self._update_single_deck(ah_did)

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 98, in _update_single_deck
    result = self._fetch_and_apply_deck_updates(ankihub_did)

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 120, in _fetch_and_apply_deck_updates
    deck_updates = self._client.get_deck_updates(

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 736, in get_deck_updates
    for chunk in self._get_deck_updates_inner(

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 796, in _get_deck_updates_inner
    response = self._send_request(

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 238, in _send_request
    response = self._send_request_with_retry(

  File "/Users/mhernandez335/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 266, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)

Sentry link (for developers)

biggestwahoo · January 7, 2025, 11:28pm

Before the error happened, I was…
[Replace this text.]

Error message (don't change this)

Anki 24.11 (87ccd24e)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-15.1.1-arm64-arm-64bit

Traceback (most recent call last):

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 256, in _send_request_with_retry
    response = self._send_request_with_retry_inner(

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x123e6de50 state=finished raised ReadTimeout>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 264, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 277, in _send_request_with_retry_inner
    return self.thread_local_session.get().send(

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 713, in send

requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "aqt.taskman", line 144, in _on_closures_pending

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 99, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 119, in _on_sync_done
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 111, in <lambda>
    task=lambda: ah_deck_updater.update_decks_and_media(to_sync_ah_dids),

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 61, in update_decks_and_media
    self._update_decks(ah_dids)

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 84, in _update_decks
    should_continue = self._update_single_deck(ah_did)

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 98, in _update_single_deck
    result = self._fetch_and_apply_deck_updates(ankihub_did)

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 120, in _fetch_and_apply_deck_updates
    deck_updates = self._client.get_deck_updates(

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 736, in get_deck_updates
    for chunk in self._get_deck_updates_inner(

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 796, in _get_deck_updates_inner
    response = self._send_request(

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 238, in _send_request
    response = self._send_request_with_retry(

  File "/Users/zoeziff/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 266, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)

Sentry link (for developers)

keatcart · January 7, 2025, 8:44pm

Before the error happened, I was…
trying to sync after converting a note to a new note type

Error message (don't change this)

Anki 24.11 (87ccd24e)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-15.1.1-arm64-arm-64bit

Traceback (most recent call last):

  File "/Users/keatonc/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 256, in _send_request_with_retry
    response = self._send_request_with_retry_inner(

  File "/Users/keatonc/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "/Users/keatonc/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "/Users/keatonc/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x165c3b370 state=finished raised ReadTimeout>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "/Users/keatonc/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 264, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/keatonc/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "/Users/keatonc/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 277, in _send_request_with_retry_inner
    return self.thread_local_session.get().send(

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 713, in send

requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "aqt.taskman", line 144, in _on_closures_pending

  File "/Users/keatonc/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 99, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/keatonc/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "/Users/keatonc/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 76, in _sync_with_ankihub_inner
    subscribed_decks = client.get_deck_subscriptions()

  File "/Users/keatonc/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 613, in get_deck_subscriptions
    response = self._send_request("GET", API.ANKIHUB, "/decks/subscriptions/")

  File "/Users/keatonc/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 238, in _send_request
    response = self._send_request_with_retry(

  File "/Users/keatonc/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 266, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)

Sentry link (for developers)

Brian_BH · January 7, 2025, 8:49pm

Hello,

Sorry for the inconvenience. There is a bit of a transient bug with the Ankihub servers, which is preventing some users from syncing.

I’ve gone ahead and informed the developers and they’re aware of it and currently working on a fix.

t1ggzz · January 7, 2025, 8:55pm

Before the error happened, I was…
Was just completing reviews. Tried to sync my progress and anki froze out, the screen went white, and the system has been unresponsive for around 8 minutes now. Unsure what just happened and if it is correctable on my end

Error message (don't change this)

Anki 24.11 (87ccd24e)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.26100

Traceback (most recent call last):

  File "C:\Users\tgtig\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 256, in _send_request_with_retry
    response = self._send_request_with_retry_inner(

  File "C:\Users\tgtig\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "C:\Users\tgtig\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "C:\Users\tgtig\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x1c9aeccba60 state=finished raised ReadTimeout>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "C:\Users\tgtig\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 264, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\tgtig\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "C:\Users\tgtig\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 277, in _send_request_with_retry_inner
    return self.thread_local_session.get().send(

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 713, in send

requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "aqt.taskman", line 144, in _on_closures_pending

  File "C:\Users\tgtig\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 99, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\tgtig\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "C:\Users\tgtig\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 119, in _on_sync_done
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "C:\Users\tgtig\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 111, in <lambda>
    task=lambda: ah_deck_updater.update_decks_and_media(to_sync_ah_dids),

  File "C:\Users\tgtig\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 61, in update_decks_and_media
    self._update_decks(ah_dids)

  File "C:\Users\tgtig\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 84, in _update_decks
    should_continue = self._update_single_deck(ah_did)

  File "C:\Users\tgtig\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 98, in _update_single_deck
    result = self._fetch_and_apply_deck_updates(ankihub_did)

  File "C:\Users\tgtig\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 120, in _fetch_and_apply_deck_updates
    deck_updates = self._client.get_deck_updates(

  File "C:\Users\tgtig\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 736, in get_deck_updates
    for chunk in self._get_deck_updates_inner(

  File "C:\Users\tgtig\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 796, in _get_deck_updates_inner
    response = self._send_request(

  File "C:\Users\tgtig\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 238, in _send_request
    response = self._send_request_with_retry(

  File "C:\Users\tgtig\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 266, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)

Sentry link (for developers)Preformatted text

Brian_BH · January 7, 2025, 8:56pm

Hello,

Sorry for the inconvenience. There is a bit of a transient bug with the Ankihub servers, which is preventing some users from syncing.

I’ve gone ahead and informed the developers and they’re aware of it and currently working on a fix.

ns3499 · January 7, 2025, 8:56pm

Before the error happened, I was syncing

Error message (don't change this)

Anki 24.11 (87ccd24e)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-15.0-arm64-arm-64bit

Traceback (most recent call last):

  File "aqt.taskman", line 144, in _on_closures_pending

  File "aqt.taskman", line 88, in <lambda>

  File "aqt.operations", line 253, in wrapped_done

  File "/Users/dr.sow/Library/Application Support/Anki2/addons21/1322529746/gui/media_sync.py", line 54, in on_failure
    raise exception

  File "concurrent.futures.thread", line 58, in run

  File "aqt.operations", line 243, in wrapped_op

  File "/Users/dr.sow/Library/Application Support/Anki2/addons21/1322529746/gui/media_sync.py", line 58, in <lambda>
    op=lambda _: self._update_deck_media_and_download_missing_media(),

  File "/Users/dr.sow/Library/Application Support/Anki2/addons21/1322529746/gui/media_sync.py", line 127, in _update_deck_media_and_download_missing_media
    self._update_deck_media(ankihub_did=ah_did)

  File "/Users/dr.sow/Library/Application Support/Anki2/addons21/1322529746/gui/media_sync.py", line 155, in _update_deck_media
    for chunk in self._client.get_deck_media_updates(

  File "/Users/dr.sow/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 870, in get_deck_media_updates
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 502 Bad Gateway

Sentry link (for developers)

Brian_BH · January 7, 2025, 9:00pm

Hello,

Sorry for the inconvenience. There is a bit of a transient bug with the Ankihub servers, which is preventing some users from syncing.

I’ve gone ahead and informed the developers and they’re aware of it and currently working on a fix.

ns3499 · January 7, 2025, 9:12pm

Thank you!

Topic		Replies	Views
Sync error 🐛 Bug add-on-error	2	22	January 8, 2025
Sync Bug 🐛 Bug add-on-error	1	13	December 23, 2024
Sync error 🐛 Bug add-on-error	2	5	January 8, 2025
Sync error again 🐛 Bug add-on-error	2	20	January 8, 2025
Bug when syncing 🐛 Bug add-on-error	2	12	January 8, 2025

Sync Bug Sync 01/07

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