Hello,
Sorry for the inconvenience. There is a bit of a transient bug with the Ankihub servers, which is preventing some users from syncing.
I’ve gone ahead and informed the developers and they’re aware of it and currently working on a fix. 
Before the error happened, I was simply trying yo open my Anki Desktop application
Error message (don't change this)
Anki 24.06.3 (d678e393) (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-15.1.1-arm64-arm-64bit
Traceback (most recent call last):
File "/Users/jacobitkin/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 256, in _send_request_with_retry
response = self._send_request_with_retry_inner(
File "/Users/jacobitkin/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
return self(f, *args, **kw)
File "/Users/jacobitkin/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
do = self.iter(retry_state=retry_state)
File "/Users/jacobitkin/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
raise retry_exc from fut.exception()
tenacity.RetryError: RetryError[<Future at 0x136c6f730 state=finished raised ReadTimeout>]
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/Users/jacobitkin/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 264, in _send_request_with_retry
response = last_attempt.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "/Users/jacobitkin/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
result = fn(*args, **kwargs)
File "/Users/jacobitkin/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 277, in _send_request_with_retry_inner
return self.thread_local_session.get().send(
File "requests.sessions", line 703, in send
File "requests.adapters", line 635, in send
requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "aqt.taskman", line 142, in _on_closures_pending
File "/Users/jacobitkin/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 99, in sync_with_ankiweb
future.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "/Users/jacobitkin/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py", line 39, in wrapper
return func(*args, **kwargs)
File "/Users/jacobitkin/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 76, in _sync_with_ankihub_inner
subscribed_decks = client.get_deck_subscriptions()
File "/Users/jacobitkin/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 613, in get_deck_subscriptions
response = self._send_request("GET", API.ANKIHUB, "/decks/subscriptions/")
File "/Users/jacobitkin/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 238, in _send_request
response = self._send_request_with_retry(
File "/Users/jacobitkin/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 266, in _send_request_with_retry
raise AnkiHubRequestException(e) from e
1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)
Hello,
Sorry for the inconvenience. There is a bit of a transient bug with the Ankihub servers, which is preventing some users from syncing.
I’ve gone ahead and informed the developers and they’re aware of it and currently working on a fix.
1 Like
Before the error happened, I was…
[Replace this text.]
Error message (don't change this)
Anki 24.06.3 (d678e393) (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-12.5.1-arm64-arm-64bit
Traceback (most recent call last):
File "/Users/adithij/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 256, in _send_request_with_retry
response = self._send_request_with_retry_inner(
File "/Users/adithij/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
return self(f, *args, **kw)
File "/Users/adithij/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
do = self.iter(retry_state=retry_state)
File "/Users/adithij/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
raise retry_exc from fut.exception()
tenacity.RetryError: RetryError[<Future at 0x2ad48c7c0 state=finished raised ReadTimeout>]
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/Users/adithij/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 264, in _send_request_with_retry
response = last_attempt.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "/Users/adithij/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
result = fn(*args, **kwargs)
File "/Users/adithij/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 277, in _send_request_with_retry_inner
return self.thread_local_session.get().send(
File "requests.sessions", line 703, in send
File "requests.adapters", line 635, in send
requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "aqt.taskman", line 142, in _on_closures_pending
File "/Users/adithij/Library/Application Support/Anki2/addons21/1322529746/gui/menu.py", line 335, in on_done
future.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "/Users/adithij/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py", line 39, in wrapper
return func(*args, **kwargs)
File "/Users/adithij/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 76, in _sync_with_ankihub_inner
subscribed_decks = client.get_deck_subscriptions()
File "/Users/adithij/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 613, in get_deck_subscriptions
response = self._send_request("GET", API.ANKIHUB, "/decks/subscriptions/")
File "/Users/adithij/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 238, in _send_request
response = self._send_request_with_retry(
File "/Users/adithij/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 266, in _send_request_with_retry
raise AnkiHubRequestException(e) from e
1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)
Hello,
Sorry for the inconvenience. There is a bit of a transient bug with the Ankihub servers, which is preventing some users from syncing.
I’ve gone ahead and informed the developers and they’re aware of it and currently working on a fix.
Before the error happened, I was…
Not sure, I was just idling while afk then came back to this message. Just thought I’d report.
Error message (don't change this)
Anki 24.11 (87ccd24e) (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.22631
Traceback (most recent call last):
File "C:\Users\sudo\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 256, in _send_request_with_retry
response = self._send_request_with_retry_inner(
File "C:\Users\sudo\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 289, in wrapped_f
return self(f, *args, **kw)
File "C:\Users\sudo\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 379, in __call__
do = self.iter(retry_state=retry_state)
File "C:\Users\sudo\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 326, in iter
raise retry_exc from fut.exception()
tenacity.RetryError: RetryError[<Future at 0x1ff8146c3a0 state=finished raised ReadTimeout>]
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "C:\Users\sudo\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 264, in _send_request_with_retry
response = last_attempt.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "C:\Users\sudo\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 382, in __call__
result = fn(*args, **kwargs)
File "C:\Users\sudo\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 277, in _send_request_with_retry_inner
return self.thread_local_session.get().send(
File "requests.sessions", line 703, in send
File "requests.adapters", line 713, in send
requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "aqt.taskman", line 144, in _on_closures_pending
File "C:\Users\sudo\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 99, in sync_with_ankiweb
future.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "C:\Users\sudo\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py", line 39, in wrapper
return func(*args, **kwargs)
File "C:\Users\sudo\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 119, in _on_sync_done
future.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "concurrent.futures.thread", line 58, in run
File "C:\Users\sudo\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 111, in <lambda>
task=lambda: ah_deck_updater.update_decks_and_media(to_sync_ah_dids),
File "C:\Users\sudo\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 61, in update_decks_and_media
self._update_decks(ah_dids)
File "C:\Users\sudo\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 84, in _update_decks
should_continue = self._update_single_deck(ah_did)
File "C:\Users\sudo\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 98, in _update_single_deck
result = self._fetch_and_apply_deck_updates(ankihub_did)
File "C:\Users\sudo\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 120, in _fetch_and_apply_deck_updates
deck_updates = self._client.get_deck_updates(
File "C:\Users\sudo\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 736, in get_deck_updates
for chunk in self._get_deck_updates_inner(
File "C:\Users\sudo\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 796, in _get_deck_updates_inner
response = self._send_request(
File "C:\Users\sudo\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 238, in _send_request
response = self._send_request_with_retry(
File "C:\Users\sudo\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 266, in _send_request_with_retry
raise AnkiHubRequestException(e) from e
1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)
Hello,
Sorry for the inconvenience. There is a bit of a transient bug with the Ankihub servers, which is preventing some users from syncing.
I’ve gone ahead and informed the developers and they’re aware of it and currently working on a fix.
Flashcard selector and the AI are also not working
Yep, same basic issue source from what I understand
**Before the error happened, I was just opening Anki
Error message (don't change this)
Anki 24.11 (87ccd24e) (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.22631
Traceback (most recent call last):
File "aqt.taskman", line 144, in _on_closures_pending
File "C:\Users\Kayla\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 99, in sync_with_ankiweb
future.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "C:\Users\Kayla\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py", line 39, in wrapper
return func(*args, **kwargs)
File "C:\Users\Kayla\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 119, in _on_sync_done
future.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "concurrent.futures.thread", line 58, in run
File "C:\Users\Kayla\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 111, in <lambda>
task=lambda: ah_deck_updater.update_decks_and_media(to_sync_ah_dids),
File "C:\Users\Kayla\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 61, in update_decks_and_media
self._update_decks(ah_dids)
File "C:\Users\Kayla\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 91, in _update_decks
raise e
File "C:\Users\Kayla\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 84, in _update_decks
should_continue = self._update_single_deck(ah_did)
File "C:\Users\Kayla\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 98, in _update_single_deck
result = self._fetch_and_apply_deck_updates(ankihub_did)
File "C:\Users\Kayla\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 120, in _fetch_and_apply_deck_updates
deck_updates = self._client.get_deck_updates(
File "C:\Users\Kayla\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 736, in get_deck_updates
for chunk in self._get_deck_updates_inner(
File "C:\Users\Kayla\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 803, in _get_deck_updates_inner
raise AnkiHubHTTPError(response)
1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error
Hello,
Just to check: was the bug transient or are you still having issues?
Hi! It looks like it’s okay now! Thank you
1 Like
Trying to sync my anki, but is not loading any updates from ankihub.
Error message (don't change this)
Anki 24.11 (87ccd24e) (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-13.6-x86_64-i386-64bit
Traceback (most recent call last):
File "/Users/devesh/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 256, in _send_request_with_retry
response = self._send_request_with_retry_inner(
File "/Users/devesh/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
return self(f, *args, **kw)
File "/Users/devesh/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
do = self.iter(retry_state=retry_state)
File "/Users/devesh/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
raise retry_exc from fut.exception()
tenacity.RetryError: RetryError[<Future at 0x13cd9ee20 state=finished raised ReadTimeout>]
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/Users/devesh/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 264, in _send_request_with_retry
response = last_attempt.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "/Users/devesh/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
result = fn(*args, **kwargs)
File "/Users/devesh/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 277, in _send_request_with_retry_inner
return self.thread_local_session.get().send(
File "requests.sessions", line 703, in send
File "requests.adapters", line 713, in send
requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "aqt.taskman", line 144, in _on_closures_pending
File "/Users/devesh/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 99, in sync_with_ankiweb
future.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "/Users/devesh/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py", line 39, in wrapper
return func(*args, **kwargs)
File "/Users/devesh/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 119, in _on_sync_done
future.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "concurrent.futures.thread", line 58, in run
File "/Users/devesh/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 111, in <lambda>
task=lambda: ah_deck_updater.update_decks_and_media(to_sync_ah_dids),
File "/Users/devesh/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 61, in update_decks_and_media
self._update_decks(ah_dids)
File "/Users/devesh/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 84, in _update_decks
should_continue = self._update_single_deck(ah_did)
File "/Users/devesh/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 98, in _update_single_deck
result = self._fetch_and_apply_deck_updates(ankihub_did)
File "/Users/devesh/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 120, in _fetch_and_apply_deck_updates
deck_updates = self._client.get_deck_updates(
File "/Users/devesh/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 736, in get_deck_updates
for chunk in self._get_deck_updates_inner(
File "/Users/devesh/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 796, in _get_deck_updates_inner
response = self._send_request(
File "/Users/devesh/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 238, in _send_request
response = self._send_request_with_retry(
File "/Users/devesh/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 266, in _send_request_with_retry
raise AnkiHubRequestException(e) from e
1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)
Hello,
Sorry for the inconvenience. There is a bit of a transient bug with the Ankihub servers, which is preventing some users from syncing.
I’ve gone ahead and informed the developers and they’re aware of it and currently working on a fix.
(topic deleted by author)
Before the error happened, I was…
[Replace this text.]
Error message (don't change this)
Anki 24.11 (87ccd24e) (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-15.2-arm64-arm-64bit
Traceback (most recent call last):
File "/Users/ajaymclaughlin/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 256, in _send_request_with_retry
response = self._send_request_with_retry_inner(
File "/Users/ajaymclaughlin/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
return self(f, *args, **kw)
File "/Users/ajaymclaughlin/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
do = self.iter(retry_state=retry_state)
File "/Users/ajaymclaughlin/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
raise retry_exc from fut.exception()
tenacity.RetryError: RetryError[<Future at 0x137a97f40 state=finished raised ReadTimeout>]
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/Users/ajaymclaughlin/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 264, in _send_request_with_retry
response = last_attempt.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "/Users/ajaymclaughlin/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
result = fn(*args, **kwargs)
File "/Users/ajaymclaughlin/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 277, in _send_request_with_retry_inner
return self.thread_local_session.get().send(
File "requests.sessions", line 703, in send
File "requests.adapters", line 713, in send
requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "aqt.taskman", line 144, in _on_closures_pending
File "/Users/ajaymclaughlin/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 99, in sync_with_ankiweb
future.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "/Users/ajaymclaughlin/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py", line 39, in wrapper
return func(*args, **kwargs)
File "/Users/ajaymclaughlin/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 76, in _sync_with_ankihub_inner
subscribed_decks = client.get_deck_subscriptions()
File "/Users/ajaymclaughlin/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 613, in get_deck_subscriptions
response = self._send_request("GET", API.ANKIHUB, "/decks/subscriptions/")
File "/Users/ajaymclaughlin/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 238, in _send_request
response = self._send_request_with_retry(
File "/Users/ajaymclaughlin/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 266, in _send_request_with_retry
raise AnkiHubRequestException(e) from e
1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)
Hello,
Sorry for the inconvenience. There is a bit of a transient bug with the Ankihub servers, which is preventing some users from syncing.
I’ve gone ahead and informed the developers and they’re aware of it and currently working on a fix.
2 Likes
Before the error happened, I was…
[Replace this text.]
filtering out a deck. I just created a deck and when I went into the deck to review the cards, this bug showed up.
Error message (don't change this)
Anki 24.11 (87ccd24e) (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-15.3-arm64-arm-64bit
Traceback (most recent call last):
File "/Users/papitoruz/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 256, in _send_request_with_retry
response = self._send_request_with_retry_inner(
File "/Users/papitoruz/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
return self(f, *args, **kw)
File "/Users/papitoruz/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
do = self.iter(retry_state=retry_state)
File "/Users/papitoruz/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
raise retry_exc from fut.exception()
tenacity.RetryError: RetryError[<Future at 0x147872df0 state=finished raised ReadTimeout>]
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/Users/papitoruz/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 264, in _send_request_with_retry
response = last_attempt.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "/Users/papitoruz/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
result = fn(*args, **kwargs)
File "/Users/papitoruz/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 277, in _send_request_with_retry_inner
return self.thread_local_session.get().send(
File "requests.sessions", line 703, in send
File "requests.adapters", line 713, in send
requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "aqt.taskman", line 144, in _on_closures_pending
File "/Users/papitoruz/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 99, in sync_with_ankiweb
future.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "/Users/papitoruz/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py", line 39, in wrapper
return func(*args, **kwargs)
File "/Users/papitoruz/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 119, in _on_sync_done
future.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "concurrent.futures.thread", line 58, in run
File "/Users/papitoruz/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 111, in <lambda>
task=lambda: ah_deck_updater.update_decks_and_media(to_sync_ah_dids),
File "/Users/papitoruz/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 61, in update_decks_and_media
self._update_decks(ah_dids)
File "/Users/papitoruz/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 84, in _update_decks
should_continue = self._update_single_deck(ah_did)
File "/Users/papitoruz/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 96, in _update_single_deck
self._update_deck_config(ankihub_did)
File "/Users/papitoruz/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 112, in _update_deck_config
deck = self._client.get_deck_by_id(ankihub_did)
File "/Users/papitoruz/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 894, in get_deck_by_id
response = self._send_request(
File "/Users/papitoruz/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 238, in _send_request
response = self._send_request_with_retry(
File "/Users/papitoruz/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 266, in _send_request_with_retry
raise AnkiHubRequestException(e) from e
1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)
Hello,
Sorry for the inconvenience. There is a bit of a transient bug with the Ankihub servers, which is preventing some users from syncing.
I’ve gone ahead and informed the developers and they’re aware of it and currently working on a fix.
Before the error happened, I was…
[Replace this text.]
Error message (don't change this)
Anki 24.06.3 (d678e393) (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-15.0.1-x86_64-i386-64bit
Traceback (most recent call last):
File "/Users/ammarsalloum/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 256, in _send_request_with_retry
response = self._send_request_with_retry_inner(
File "/Users/ammarsalloum/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
return self(f, *args, **kw)
File "/Users/ammarsalloum/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
do = self.iter(retry_state=retry_state)
File "/Users/ammarsalloum/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
raise retry_exc from fut.exception()
tenacity.RetryError: RetryError[<Future at 0x153c80310 state=finished raised ReadTimeout>]
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "/Users/ammarsalloum/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 264, in _send_request_with_retry
response = last_attempt.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "/Users/ammarsalloum/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
result = fn(*args, **kwargs)
File "/Users/ammarsalloum/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 277, in _send_request_with_retry_inner
return self.thread_local_session.get().send(
File "requests.sessions", line 703, in send
File "requests.adapters", line 635, in send
requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "aqt.taskman", line 142, in _on_closures_pending
File "/Users/ammarsalloum/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 99, in sync_with_ankiweb
future.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "/Users/ammarsalloum/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py", line 39, in wrapper
return func(*args, **kwargs)
File "/Users/ammarsalloum/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 119, in _on_sync_done
future.result()
File "concurrent.futures._base", line 439, in result
File "concurrent.futures._base", line 391, in __get_result
File "concurrent.futures.thread", line 58, in run
File "/Users/ammarsalloum/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 111, in <lambda>
task=lambda: ah_deck_updater.update_decks_and_media(to_sync_ah_dids),
File "/Users/ammarsalloum/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 61, in update_decks_and_media
self._update_decks(ah_dids)
File "/Users/ammarsalloum/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 84, in _update_decks
should_continue = self._update_single_deck(ah_did)
File "/Users/ammarsalloum/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 98, in _update_single_deck
result = self._fetch_and_apply_deck_updates(ankihub_did)
File "/Users/ammarsalloum/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 120, in _fetch_and_apply_deck_updates
deck_updates = self._client.get_deck_updates(
File "/Users/ammarsalloum/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 736, in get_deck_updates
for chunk in self._get_deck_updates_inner(
File "/Users/ammarsalloum/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 796, in _get_deck_updates_inner
response = self._send_request(
File "/Users/ammarsalloum/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 238, in _send_request
response = self._send_request_with_retry(
File "/Users/ammarsalloum/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 266, in _send_request_with_retry
raise AnkiHubRequestException(e) from e
1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)