This ankihub add on is not working at all and i have not got any decks, i have subscribed to. I have bought the subscription already, it is wasting alot of my time

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Found 3 results for 'tags:official certificate verify failed status:public'

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Found 3 results for 'tags:official SSL certificate troubleshooting antivirus firewall status:public'

SSL Certificate Verification Error - Troubleshooting Guide

I can see you’re experiencing an SSL certificate verification error with the AnkiHub add-on. This error occurs when trying to download deck content, specifically with the message: certificate verify failed: unable to get local issuer certificate.

What’s Happening

Your AnkiHub add-on is unable to securely connect to AnkiHub’s servers because of an SSL certificate verification issue. This is preventing you from downloading decks you’ve subscribed to.

How to Fix It

Here are some steps to resolve this issue:

1. Check Your Firewall/Antivirus Settings

Your firewall or antivirus software might be intercepting secure connections:

  • Temporarily disable your antivirus/firewall to test if it’s the cause
  • Add Anki to your firewall/antivirus exceptions
  • Make sure outbound connections to *.ankihub.net and *.amazonaws.com are allowed

2. Update Root Certificates

Your system might have outdated or missing SSL certificates:

  • Make sure your Windows is up to date (Windows Update)
  • Consider installing the latest Python certificate bundle

3. Check Network Restrictions

If you’re on a work, school, or other restricted network:

  • Try connecting through a different network (like mobile hotspot)
  • Contact your network administrator if you suspect network restrictions

4. Restart and Update

  • Close and restart Anki
  • Make sure both Anki and the AnkiHub add-on are up to date

5. Try with Add-ons Disabled

  • Start Anki while holding down the Shift key (to disable all add-ons)
  • Then re-enable only AnkiHub to see if there’s a conflict with other add-ons

Need More Help?

If none of these solutions work, please provide more information:

  • What antivirus/firewall software do you use?
  • Are you on a personal or institutional network?
  • Have you successfully used AnkiHub before, or is this your first time?

You can also reach out to AnkiHub support directly through the Getting Help resources.