03/12 Master Bug

🐛 Bug
1

Website down 500 error, 03/12/2025

2

Before the error happened, I was…
[Replace this text.]

Error message (don't change this) 
Anki 24.06.3 (d678e393)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.26100

Traceback (most recent call last):

  File "aqt.taskman", line 142, in _on_closures_pending

  File "C:\Users\rosha\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 99, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\rosha\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "C:\Users\rosha\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 76, in _sync_with_ankihub_inner
    subscribed_decks = client.get_deck_subscriptions()

  File "C:\Users\rosha\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 615, in get_deck_subscriptions
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error

Sentry link (for developers)

3

Hello,

Thank you for reporting the error.

Our developers have been notified and are working on a fix.

We’ll let you know here when it has been resolved: :memo: AnkiHub Update & Status Board

Thank you for your patience!

4

Before the error happened, I was…
[Replace this text.]

Error message (don't change this) 
Anki 24.11 (87ccd24e)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.26100

Traceback (most recent call last):

  File "aqt.taskman", line 144, in _on_closures_pending

  File "C:\Users\fritsce\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 99, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\fritsce\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "C:\Users\fritsce\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 76, in _sync_with_ankihub_inner
    subscribed_decks = client.get_deck_subscriptions()

  File "C:\Users\fritsce\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 615, in get_deck_subscriptions
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error

Sentry link (for developers)

5

Hello,

Thank you for reporting the error.

Our developers have been notified and are working on a fix.

We’ll let you know here when it has been resolved: :memo: AnkiHub Update & Status Board

Thank you for your patience!

7

Hello,

Thank you for reporting the error.

Our developers have been notified and are working on a fix.

We’ll let you know here when it has been resolved: :memo: AnkiHub Update & Status Board

Thank you for your patience!

8

Before the error happened, I was…
[Replace this text.]

Error message (don't change this) 
Anki 24.11 (87ccd24e)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.19045

Traceback (most recent call last):

  File "aqt.taskman", line 144, in _on_closures_pending

  File "C:\Users\alifa\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 99, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\alifa\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "C:\Users\alifa\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 76, in _sync_with_ankihub_inner
    subscribed_decks = client.get_deck_subscriptions()

  File "C:\Users\alifa\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 615, in get_deck_subscriptions
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error

Sentry link (for developers)

9

Hello,

Thank you for reporting the error.

Our developers have been notified and are working on a fix.

We’ll let you know here when it has been resolved: :memo: AnkiHub Update & Status Board

Thank you for your patience!

10

Before the error happened, I was…
syncing to close anki

Error message (don't change this) 
Anki 24.11 (87ccd24e)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-15.3-arm64-arm-64bit

Traceback (most recent call last):

  File "aqt.taskman", line 144, in _on_closures_pending

  File "/Users/luisdiaz/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 99, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/luisdiaz/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "/Users/luisdiaz/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 76, in _sync_with_ankihub_inner
    subscribed_decks = client.get_deck_subscriptions()

  File "/Users/luisdiaz/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 615, in get_deck_subscriptions
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error

Sentry link (for developers)

11

Hello,

Thank you for reporting the error.

Our developers have been notified and are working on a fix.

We’ll let you know here when it has been resolved: :memo: AnkiHub Update & Status Board

Thank you for your patience!

12

Before the error happened, I was…
[Replace this text.]

Error message (don't change this) 
Anki 24.06.3 (d678e393)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.26100

Traceback (most recent call last):

  File "aqt.taskman", line 142, in _on_closures_pending

  File "C:\Users\sanya\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 99, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\sanya\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "C:\Users\sanya\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 76, in _sync_with_ankihub_inner
    subscribed_decks = client.get_deck_subscriptions()

  File "C:\Users\sanya\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 615, in get_deck_subscriptions
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error

Sentry link (for developers)

13

Hello,

Thank you for reporting the error.

Our developers have been notified and are working on a fix.

We’ll let you know here when it has been resolved: :memo: AnkiHub Update & Status Board

Thank you for your patience!

14

Before the error happened, I was…
[syncing my deck]

Error message (don't change this) 
Anki 24.11 (87ccd24e)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-15.0-arm64-arm-64bit

Traceback (most recent call last):

  File "aqt.taskman", line 144, in _on_closures_pending

  File "/Users/mariacelestebalderas/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 99, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/mariacelestebalderas/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "/Users/mariacelestebalderas/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 76, in _sync_with_ankihub_inner
    subscribed_decks = client.get_deck_subscriptions()

  File "/Users/mariacelestebalderas/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 615, in get_deck_subscriptions
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error

Sentry link (for developers)

15

same happening to me

16

Hello,

Thank you for reporting the error.

Our developers have been notified and are working on a fix.

We’ll let you know here when it has been resolved: :memo: AnkiHub Update & Status Board

Thank you for your patience!

17

Before the error happened, I was…
Just opened my anki…

Error message (don't change this) 
Anki 23.10 (51a10f09) Python 3.9.15 Qt 6.5.3 PyQt 6.5.3
Platform: Windows-10-10.0.22631
Flags: frz=True ao=True sv=3
Add-ons, last update check: 2025-03-12 22:57:37

Traceback (most recent call last):

  File "aqt.taskman", line 138, in _on_closures_pending

  File "C:\Users\Kartal Can KARAKOYUN\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 99, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\Kartal Can KARAKOYUN\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "C:\Users\Kartal Can KARAKOYUN\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 76, in _sync_with_ankihub_inner
    subscribed_decks = client.get_deck_subscriptions()

  File "C:\Users\Kartal Can KARAKOYUN\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 615, in get_deck_subscriptions
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error

Sentry link (for developers)

18

Hello,

Thank you for reporting this error.

Our developers have been notified and are working on a fix.

We’ll let you know here when it has been resolved: :memo: AnkiHub Update & Status Board

Thank you for your patience!

19

Before the error happened, I was…
[Replace this text.]

Error message (don't change this) 
Anki 25.02 (038d85b1)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-12.7.6-x86_64-i386-64bit

Traceback (most recent call last):

  File "aqt.taskman", line 144, in _on_closures_pending

  File "aqt.taskman", line 88, in <lambda>

  File "aqt.operations", line 253, in wrapped_done

  File "/Users/Ramis/Library/Application Support/Anki2/addons21/1322529746/gui/reviewer.py", line 499, in on_failure
    raise exception

  File "concurrent.futures.thread", line 58, in run

  File "aqt.operations", line 243, in wrapped_op

  File "/Users/Ramis/Library/Application Support/Anki2/addons21/1322529746/gui/reviewer.py", line 489, in fetch_has_reviewer_extension_access
    return client.has_reviewer_extension_access()

  File "/Users/Ramis/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 1297, in has_reviewer_extension_access
    data = self.get_user_details()

  File "/Users/Ramis/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 1265, in get_user_details
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error

Sentry link (for developers)

20

Hello,

Thank you for reporting this error.

Our developers have been notified and are working on a fix.

We’ll let you know here when it has been resolved: :memo: AnkiHub Update & Status Board

Thank you for your patience!

21

Before the error happened, I was…
Syncing Anki

Error message (don't change this) 
Anki 24.11 (87ccd24e)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-15.3.1-arm64-arm-64bit

Traceback (most recent call last):

  File "aqt.taskman", line 144, in _on_closures_pending

  File "aqt.taskman", line 88, in <lambda>

  File "aqt.operations", line 253, in wrapped_done

  File "/Users/Preston/Library/Application Support/Anki2/addons21/1322529746/gui/reviewer.py", line 499, in on_failure
    raise exception

  File "concurrent.futures.thread", line 58, in run

  File "aqt.operations", line 243, in wrapped_op

  File "/Users/Preston/Library/Application Support/Anki2/addons21/1322529746/gui/reviewer.py", line 489, in fetch_has_reviewer_extension_access
    return client.has_reviewer_extension_access()

  File "/Users/Preston/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 1297, in has_reviewer_extension_access
    data = self.get_user_details()

  File "/Users/Preston/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 1265, in get_user_details
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 500 Internal Server Error

Sentry link (for developers)