AnkiHub Add On- Not syncing

šŸ› Bug
1

I am trying to download the ankihub add on so I may use the Anking MCAT deck. However, it appears my add-on is having a hard time syncing and constantly produces an error. Is there a way to troubleshoot this?

Error message (don't change this) 
Anki 2.1.56 (07fd88dd) Python 3.9.15 Qt 6.3.2 PyQt 6.3.1
Platform: macOS-13.5.2-arm64-arm-64bit
Flags: frz=True ao=True sv=3
Add-ons, last update check: 2024-02-26 23:33:37

Traceback (most recent call last):

  File "/Users/tan851/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 239, in _send_request_with_retry
    response = self._send_request_with_retry_inner(request, stream=stream)

  File "/Users/tan851/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "/Users/tan851/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "/Users/tan851/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x2f09a9100 state=finished raised ConnectionError>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "/Users/tan851/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 245, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/tan851/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "/Users/tan851/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 260, in _send_request_with_retry_inner
    response = session.send(request, stream=stream)

  File "requests.sessions", line 701, in send

  File "requests.adapters", line 565, in send

requests.exceptions.ConnectionError: HTTPSConnectionPool(host='ankihub.s3.amazonaws.com', port=443): Max retries exceeded with url: /deck_assets/d7bf5573-65ee-4c40-aa9f-d0b20fd653af/b227ae41284b8586199584949dade2ac.jpg (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x2f09a9880>: Failed to establish a new connection: [Errno 61] Connection refused'))


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "aqt.taskman", line 122, in _on_closures_pending

  File "aqt.taskman", line 71, in <lambda>

  File "aqt.operations", line 249, in wrapped_done

  File "/Users/tan851/Library/Application Support/Anki2/addons21/1322529746/gui/media_sync.py", line 54, in on_failure
    raise exception

  File "concurrent.futures.thread", line 58, in run

  File "aqt.operations", line 239, in wrapped_op

  File "/Users/tan851/Library/Application Support/Anki2/addons21/1322529746/gui/media_sync.py", line 58, in <lambda>
    op=lambda _: self._update_deck_media_and_download_missing_media(),

  File "/Users/tan851/Library/Application Support/Anki2/addons21/1322529746/gui/media_sync.py", line 132, in _update_deck_media_and_download_missing_media
    self._client.download_media(missing_media_names, ah_did)

  File "/Users/tan851/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 544, in download_media
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "/Users/tan851/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 549, in _download_media
    response = self._send_request("GET", API.S3, media_remote_path, stream=True)

  File "/Users/tan851/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 225, in _send_request
    response = self._send_request_with_retry(prepped, stream=stream)

  File "/Users/tan851/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 247, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='ankihub.s3.amazonaws.com', port=443): Max retries exceeded with url: /deck_assets/d7bf5573-65ee-4c40-aa9f-d0b20fd653af/b227ae41284b8586199584949dade2ac.jpg (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x2f09a9880>: Failed to establish a new connection: [Errno 61] Connection refused'))

Sentry link (for developers)

2

Check your internet connection and whether disabling any antivirus/firewall programs you have help. If you have access to a different network, trying that will help narrow down the issue.