Error while syncing

Cannot sync with Ankihub and shows this error

Error message (don't change this)
Anki 2.1.64 (581f82c5) Python 3.9.15 Qt 6.4.3 PyQt 6.4.0
Platform: Windows-10-10.0.22621
Flags: frz=True ao=True sv=3
Add-ons, last update check: 2023-08-24 08:46:54

Traceback (most recent call last):

  File "C:\Users\sanzi\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 225, in _send_request_with_retry
    response = self._send_request_with_retry_inner(request, stream=stream)

  File "C:\Users\sanzi\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "C:\Users\sanzi\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "C:\Users\sanzi\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x1e38f410430 state=finished raised ConnectionError>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "C:\Users\sanzi\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 231, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\sanzi\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "C:\Users\sanzi\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 246, in _send_request_with_retry_inner
    response = session.send(request, stream=stream)

  File "requests.sessions", line 701, in send

  File "requests.adapters", line 565, in send

requests.exceptions.ConnectionError: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/users/deck_extensions?deck_id=e77aedfe-a636-40e2-8169-2fce2673187e (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x000001E38F410280>: Failed to establish a new connection: [WinError 10060] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond'))


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "aqt.taskman", line 122, in _on_closures_pending

  File "aqt.taskman", line 71, in <lambda>

  File "aqt.taskman", line 90, in wrapped_done

  File "C:\Users\sanzi\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 39, in on_sync_done
    on_done(future_with_exception(future.exception()))

  File "C:\Users\sanzi\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 74, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "C:\Users\sanzi\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 32, in <lambda>
    task=lambda: ah_deck_updater.update_decks_and_media(to_sync_ah_dids),

  File "C:\Users\sanzi\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 45, in update_decks_and_media
    self._update_decks(ah_dids)

  File "C:\Users\sanzi\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 68, in _update_decks
    should_continue = self._update_single_deck(ah_did)

  File "C:\Users\sanzi\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 84, in _update_single_deck
    result = self._update_deck_extensions(ankihub_did)

  File "C:\Users\sanzi\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 137, in _update_deck_extensions
    if not (deck_extensions := client.get_deck_extensions_by_deck_id(ankihub_did)):

  File "C:\Users\sanzi\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 923, in get_deck_extensions_by_deck_id
    response = self._send_request(

  File "C:\Users\sanzi\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 211, in _send_request
    response = self._send_request_with_retry(prepped, stream=stream)

  File "C:\Users\sanzi\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 233, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/users/deck_extensions?deck_id=e77aedfe-a636-40e2-8169-2fce2673187e (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x000001E38F410280>: Failed to establish a new connection: [WinError 10060] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond'))

Sentry link (for developers)

Does this still occur after restarting your device?

Try that first, if it doesnt work, try deleting the ankihub addon and reinstalling it and see if that fixes your issue