AnkiHub Error

[nidaaa]

**Before the error happened, I was using Anki normally until today when I opened the application, I found that I am not able to change profiles as well.

Anki 23.12.1 (1a1d4d54) (ao)
Python 3.9.15 Qt 6.5.3 PyQt 6.5.3
Platform: macOS-12.7.1-arm64-arm-64bit

Traceback (most recent call last):

File “/Users/bukharinz/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 239, in _send_request_with_retry
response = self._send_request_with_retry_inner(request, stream=stream)

File “/Users/bukharinz/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/init.py”, line 289, in wrapped_f
return self(f, *args, **kw)

File “/Users/bukharinz/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/init.py”, line 379, in call
do = self.iter(retry_state=retry_state)

File “/Users/bukharinz/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/init.py”, line 326, in iter
raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x13fb2e9a0 state=finished raised SSLError>]

During handling of the above exception, another exception occurred:

Traceback (most recent call last):

File “/Users/bukharinz/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 245, in _send_request_with_retry
response = last_attempt.result()

File “concurrent.futures._base”, line 439, in result

File “concurrent.futures._base”, line 391, in __get_result

File “/Users/bukharinz/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/init.py”, line 382, in call
result = fn(*args, **kwargs)

File “/Users/bukharinz/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 260, in _send_request_with_retry_inner
response = session.send(request, stream=stream)

File “requests.sessions”, line 703, in send

File “requests.adapters”, line 517, in send

requests.exceptions.SSLError: HTTPSConnectionPool(host=‘app.ankihub.net’, port=443): Max retries exceeded with url: /api/decks/subscriptions/ (Caused by SSLError(SSLCertVerificationError(1, ‘[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: self signed certificate in certificate chain (_ssl.c:1129)’)))

The above exception was the direct cause of the following exception:

Traceback (most recent call last):

File “aqt.taskman”, line 142, in _on_closures_pending

File “/Users/bukharinz/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py”, line 101, in sync_with_ankiweb
future.result()

File “concurrent.futures._base”, line 439, in result

File “concurrent.futures._base”, line 391, in __get_result

File “/Users/bukharinz/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py”, line 57, in sync_with_ankihub
subscribed_decks = client.get_deck_subscriptions()

File “/Users/bukharinz/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 579, in get_deck_subscriptions
response = self._send_request(“GET”, API.ANKIHUB, “/decks/subscriptions/”)

File “/Users/bukharinz/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 225, in _send_request
response = self._send_request_with_retry(prepped, stream=stream)

File “/Users/bukharinz/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 247, in _send_request_with_retry
raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host=‘app.ankihub.net’, port=443): Max retries exceeded with url: /api/decks/subscriptions/ (Caused by SSLError(SSLCertVerificationError(1, ‘[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: self signed certificate in certificate chain (_ssl.c:1129)’)))

Error message (don't change this)

Anki 23.12.1 (1a1d4d54)  (ao)
Python 3.9.15 Qt 6.5.3 PyQt 6.5.3
Platform: macOS-12.7.1-arm64-arm-64bit

Traceback (most recent call last):

  File "/Users/bukharinz/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 239, in _send_request_with_retry
    response = self._send_request_with_retry_inner(request, stream=stream)

  File "/Users/bukharinz/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "/Users/bukharinz/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "/Users/bukharinz/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x13fb2e9a0 state=finished raised SSLError>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "/Users/bukharinz/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 245, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/bukharinz/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "/Users/bukharinz/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 260, in _send_request_with_retry_inner
    response = session.send(request, stream=stream)

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 517, in send

requests.exceptions.SSLError: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/decks/subscriptions/ (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: self signed certificate in certificate chain (_ssl.c:1129)')))


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "aqt.taskman", line 142, in _on_closures_pending

  File "/Users/bukharinz/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 101, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/bukharinz/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 57, in sync_with_ankihub
    subscribed_decks = client.get_deck_subscriptions()

  File "/Users/bukharinz/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 579, in get_deck_subscriptions
    response = self._send_request("GET", API.ANKIHUB, "/decks/subscriptions/")

  File "/Users/bukharinz/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 225, in _send_request
    response = self._send_request_with_retry(prepped, stream=stream)

  File "/Users/bukharinz/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 247, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/decks/subscriptions/ (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: self signed certificate in certificate chain (_ssl.c:1129)')))

Sentry link (for developers)

[abdo.nh]

Try the solution here:

How do I fix this error!

I was able to fix this by getting rid of my proxies that I didn’t know existed. You can find and delete them by clicking on the apple sign in the top left corner → system preferences → network → “advanced…” on the bottom right → proxies and deselect all the proxies within that tab → save and then apply Then I deleted the ankiHub add-on, restarted anki, and the redownloaded the add-on, and it worked!

The next Anki release will probably fix this.