How do I fix this error!

cikedi2 · August 29, 2023, 3:23pm

Before the error happened, I was…
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Error message (don't change this)

Anki 2.1.66 (70506aeb) Python 3.9.15 Qt 6.5.0 PyQt 6.5.0
Platform: macOS-12.6.7-x86_64-i386-64bit
Flags: frz=True ao=True sv=3
Add-ons, last update check: 2023-08-29 10:22:30

Traceback (most recent call last):

  File "/Users/chize/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 225, in _send_request_with_retry
    response = self._send_request_with_retry_inner(request, stream=stream)

  File "/Users/chize/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "/Users/chize/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "/Users/chize/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x11f34c700 state=finished raised SSLError>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "/Users/chize/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 231, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/chize/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "/Users/chize/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 246, in _send_request_with_retry_inner
    response = session.send(request, stream=stream)

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 517, in send

requests.exceptions.SSLError: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/login/ (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: self signed certificate in certificate chain (_ssl.c:1129)')))


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "/Users/chize/Library/Application Support/Anki2/addons21/1322529746/gui/menu.py", line 156, in login
    token = ankihub_client.login(credentials=credentials)

  File "/Users/chize/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 252, in login
    response = self._send_request("POST", API.ANKIHUB, "/login/", json=credentials)

  File "/Users/chize/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 211, in _send_request
    response = self._send_request_with_retry(prepped, stream=stream)

  File "/Users/chize/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 233, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/login/ (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: self signed certificate in certificate chain (_ssl.c:1129)')))

Sentry link (for developers)

Ahmed7 · August 29, 2023, 4:08pm

Can you try restarting your device and try again?

If that does not work, try deleting the ankihub addon and reinstalling

cikedi2 · August 29, 2023, 9:35pm

I tried all of the above, but still not working. Every time I try and log into the anki hub add on, it says "oh no! An AnkiHub add-on error has occurred. Click ‘Report Error’ if you’d like to report this on https://community.ankihub.net/. "

cikedi2 · August 30, 2023, 1:33pm

I was able to login to the ankihub add-on on the anki desktop by changing my password and retrying but now i get this error when I try to sync:

Anki 2.1.66 (70506aeb) Python 3.9.15 Qt 6.5.0 PyQt 6.5.0
Platform: macOS-12.6.7-x86_64-i386-64bit
Flags: frz=True ao=True sv=3
Add-ons, last update check: 2023-08-30 08:14:53

Traceback (most recent call last):

File “/Users/chize/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 225, in _send_request_with_retry
response = self._send_request_with_retry_inner(request, stream=stream)

File “/Users/chize/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/init.py”, line 289, in wrapped_f
return self(f, *args, **kw)

File “/Users/chize/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/init.py”, line 379, in call
do = self.iter(retry_state=retry_state)

File “/Users/chize/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/init.py”, line 326, in iter
raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x140e2e520 state=finished raised SSLError>]

During handling of the above exception, another exception occurred:

Traceback (most recent call last):

File “/Users/chize/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 231, in _send_request_with_retry
response = last_attempt.result()

File “concurrent.futures._base”, line 439, in result

File “concurrent.futures._base”, line 391, in __get_result

File “/Users/chize/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/init.py”, line 382, in call
result = fn(*args, **kwargs)

File “/Users/chize/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 246, in _send_request_with_retry_inner
response = session.send(request, stream=stream)

File “requests.sessions”, line 703, in send

File “requests.adapters”, line 517, in send

requests.exceptions.SSLError: HTTPSConnectionPool(host=‘app.ankihub.net’, port=443): Max retries exceeded with url: /api/decks/subscriptions/ (Caused by SSLError(SSLCertVerificationError(1, ‘[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: self signed certificate in certificate chain (_ssl.c:1129)’)))

The above exception was the direct cause of the following exception:

Traceback (most recent call last):

File “aqt.webview”, line 46, in cmd

File “aqt.webview”, line 153, in _onCmd

File “aqt.webview”, line 665, in _onBridgeCmd

File “aqt.toolbar”, line 411, in _linkHandler

File “aqt.toolbar”, line 435, in _syncLinkHandler

File “aqt.main”, line 1013, in on_sync_button_clicked

File “decorator”, line 232, in fun

File “anki.hooks”, line 89, in decorator_wrapper

File “anki.hooks”, line 86, in repl

File “/Users/chize/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py”, line 83, in _on_ankiweb_sync
sync_with_ankiweb(future_with_exception(e))

File “/Users/chize/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py”, line 74, in sync_with_ankiweb
future.result()

File “concurrent.futures._base”, line 439, in result

File “concurrent.futures._base”, line 391, in __get_result

File “/Users/chize/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py”, line 80, in _on_ankiweb_sync
_maybe_sync_with_ankihub(on_done=sync_with_ankiweb)

File “/Users/chize/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py”, line 100, in _maybe_sync_with_ankihub
sync_with_ankihub(on_done=on_done)

File “/Users/chize/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py”, line 60, in sync_with_ankihub
on_done(future_with_exception(e))

File “/Users/chize/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py”, line 74, in sync_with_ankiweb
future.result()

File “concurrent.futures._base”, line 439, in result

File “concurrent.futures._base”, line 391, in __get_result

File “/Users/chize/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py”, line 48, in sync_with_ankihub
subscribed_decks = client.get_deck_subscriptions()

File “/Users/chize/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 545, in get_deck_subscriptions
response = self._send_request(“GET”, API.ANKIHUB, “/decks/subscriptions/”)

File “/Users/chize/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 211, in _send_request
response = self._send_request_with_retry(prepped, stream=stream)

File “/Users/chize/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 233, in _send_request_with_retry
raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host=‘app.ankihub.net’, port=443): Max retries exceeded with url: /api/decks/subscriptions/ (Caused by SSLError(SSLCertVerificationError(1, ‘[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: self signed certificate in certificate chain (_ssl.c:1129)’)))

abdo.nh · August 30, 2023, 5:19pm

This appears to be a common error in Anki that can be caused by Antivirus/Proxy/VPN programs. Can you check if you have any? I’ll investigate this more since we got a lot of similar reports recently.

heptachlor · August 30, 2023, 6:22pm

got a similar error when I tried to suggest an edit. I’m not running any Antivirus/Proxy/VPN

cikedi2 · August 30, 2023, 8:17pm

I looked up VPN in my whole system and deleted anything remotely related. I then restarted anki. I’m still getting an error

cikedi2 · August 30, 2023, 8:37pm

Anki 2.1.66 (70506aeb) Python 3.9.15 Qt 6.5.0 PyQt 6.5.0
Platform: macOS-12.6.7-x86_64-i386-64bit
Flags: frz=True ao=True sv=3
Add-ons, last update check: 2023-08-30 15:35:07

Traceback (most recent call last):

File “/Users/chize/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 225, in _send_request_with_retry
response = self._send_request_with_retry_inner(request, stream=stream)

File “/Users/chize/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/init.py”, line 289, in wrapped_f
return self(f, *args, **kw)

File “/Users/chize/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/init.py”, line 379, in call
do = self.iter(retry_state=retry_state)

File “/Users/chize/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/init.py”, line 326, in iter
raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x13f1b47c0 state=finished raised SSLError>]

During handling of the above exception, another exception occurred:

Traceback (most recent call last):

File “/Users/chize/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 231, in _send_request_with_retry
response = last_attempt.result()

File “concurrent.futures._base”, line 439, in result

File “concurrent.futures._base”, line 391, in __get_result

File “/Users/chize/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/init.py”, line 382, in call
result = fn(*args, **kwargs)

File “/Users/chize/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 246, in _send_request_with_retry_inner
response = session.send(request, stream=stream)

File “requests.sessions”, line 703, in send

File “requests.adapters”, line 517, in send

requests.exceptions.SSLError: HTTPSConnectionPool(host=‘app.ankihub.net’, port=443): Max retries exceeded with url: /api/decks/subscriptions/ (Caused by SSLError(SSLCertVerificationError(1, ‘[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: self signed certificate in certificate chain (_ssl.c:1129)’)))

The above exception was the direct cause of the following exception:

Traceback (most recent call last):

File “/Users/chize/Library/Application Support/Anki2/addons21/1322529746/gui/menu.py”, line 431, in
qconnect(q_action.triggered, lambda: sync_with_ankihub(on_done=on_done))

File “/Users/chize/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py”, line 60, in sync_with_ankihub
on_done(future_with_exception(e))

File “/Users/chize/Library/Application Support/Anki2/addons21/1322529746/gui/menu.py”, line 429, in on_done
future.result()

File “concurrent.futures._base”, line 439, in result

File “concurrent.futures._base”, line 391, in __get_result

File “/Users/chize/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py”, line 48, in sync_with_ankihub
subscribed_decks = client.get_deck_subscriptions()

File “/Users/chize/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 545, in get_deck_subscriptions
response = self._send_request(“GET”, API.ANKIHUB, “/decks/subscriptions/”)

File “/Users/chize/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 211, in _send_request
response = self._send_request_with_retry(prepped, stream=stream)

File “/Users/chize/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py”, line 233, in _send_request_with_retry
raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host=‘app.ankihub.net’, port=443): Max retries exceeded with url: /api/decks/subscriptions/ (Caused by SSLError(SSLCertVerificationError(1, ‘[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: self signed certificate in certificate chain (_ssl.c:1129)’)))

abdo.nh · September 3, 2023, 7:25pm

Can you try syncing with a different network and let us know if that makes a difference?

cikedi2 · September 14, 2023, 3:38pm

I was able to fix this by getting rid of my proxies that I didn’t know existed.

You can find and delete them by clicking on the apple sign in the top left corner → system preferences → network → “advanced…” on the bottom right → proxies and deselect all the proxies within that tab → save and then apply

Then I deleted the ankiHub add-on, restarted anki, and the redownloaded the add-on, and it worked!

Topic		Replies	Views
AnkiHub Error 🐛 Bug add-on-error	1	135	March 13, 2024
AnKing Error when opening application 🐛 Bug add-on-error	1	121	March 13, 2024
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Error logging into ankihub 🐛 Bug add-on-error	1	170	November 6, 2023
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How do I fix this error!

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