Ankihub login doesnt work in Anki Desktop

I tried the posted solution for the below problem (creating a security certificate and installing it), but that didn’t work. Did anyone else have the same problem and know how to solve it?

Kind regards

Error message (don't change this)
Anki 24.04 (429bc9e1)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.19045

Traceback (most recent call last):

  File "C:\Users\I0324715\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 247, in _send_request_with_retry
    response = self._send_request_with_retry_inner(

  File "C:\Users\I0324715\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "C:\Users\I0324715\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "C:\Users\I0324715\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x224e961a0a0 state=finished raised ConnectTimeout>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "C:\Users\I0324715\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 255, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\I0324715\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "C:\Users\I0324715\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 270, in _send_request_with_retry_inner
    response = session.send(request, stream=stream, timeout=timeout)

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 507, in send

requests.exceptions.ConnectTimeout: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/login/ (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at 0x00000224E41BE340>, 'Connection to app.ankihub.net timed out. (connect timeout=20)'))


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "C:\Users\I0324715\AppData\Roaming\Anki2\addons21\1322529746\gui\menu.py", line 186, in login
    token = ankihub_client.login(credentials=credentials)

  File "C:\Users\I0324715\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 276, in login
    response = self._send_request("POST", API.ANKIHUB, "/login/", json=credentials)

  File "C:\Users\I0324715\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 229, in _send_request
    response = self._send_request_with_retry(

  File "C:\Users\I0324715\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 257, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/login/ (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at 0x00000224E41BE340>, 'Connection to app.ankihub.net timed out. (connect timeout=20)'))

Sentry link (for developers)

How fast is your internet connection? This is a timeout error so the certificate solution won’t help.

My Internet is fine… the wifi signal has the max.-strength.
Maybe I could try it in a different network?

If you have access to a different network, can you try that?