Ankihub sign-in error on Desktop

Before the error happened, I was…
After installing the AnkiHub add-on onto my desktop and activating it. Restarting the Anki application so the changes can be applied. Then proceeded to the Anki desktop app and clicked on “AnkiHub” next to the Help tab and logged in with my credentials to where it then tells me “Oh no! An AnkiHub add-on error has occurred.” With nothing else I can do.

Error message (don't change this)
Anki 24.04.1 (ccd9ca1a)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.22631

Traceback (most recent call last):

  File "C:\Users\betts\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 247, in _send_request_with_retry
    response = self._send_request_with_retry_inner(

  File "C:\Users\betts\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "C:\Users\betts\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "C:\Users\betts\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x140ad178f70 state=finished raised SSLError>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "C:\Users\betts\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 255, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\betts\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "C:\Users\betts\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 270, in _send_request_with_retry_inner
    response = session.send(request, stream=stream, timeout=timeout)

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 517, in send

requests.exceptions.SSLError: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/login/ (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: certificate has expired (_ssl.c:1129)')))


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "C:\Users\betts\AppData\Roaming\Anki2\addons21\1322529746\gui\menu.py", line 186, in login
    token = ankihub_client.login(credentials=credentials)

  File "C:\Users\betts\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 276, in login
    response = self._send_request("POST", API.ANKIHUB, "/login/", json=credentials)

  File "C:\Users\betts\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 229, in _send_request
    response = self._send_request_with_retry(

  File "C:\Users\betts\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 257, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Max retries exceeded with url: /api/login/ (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: certificate has expired (_ssl.c:1129)')))

Sentry link (for developers)

Try the solution here:

I appreciate the help however this did not resolve the issue. I’m still unable to sign in through the add-on.

Downgrading to Anki 23.12.1 should fix the issue for now.

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