Downloading deck dialogue forever, stuck

🙋 Support
42

Before the error happened, I was simply studying.
[Replace this text.]

Error message (don't change this) 
Anki 24.06.3 (d678e393)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-14.5-arm64-arm-64bit

Traceback (most recent call last):

  File "/Users/ethanangell/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 255, in _send_request_with_retry
    response = self._send_request_with_retry_inner(

  File "/Users/ethanangell/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "/Users/ethanangell/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "/Users/ethanangell/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x12f9630d0 state=finished raised ReadTimeout>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "/Users/ethanangell/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 263, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/ethanangell/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "/Users/ethanangell/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 276, in _send_request_with_retry_inner
    return self.thread_local_session.get().send(

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 635, in send

requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "aqt.taskman", line 142, in _on_closures_pending

  File "/Users/ethanangell/Library/Application Support/Anki2/addons21/1322529746/gui/menu.py", line 335, in on_done
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/ethanangell/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "/Users/ethanangell/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 118, in _on_sync_done
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "/Users/ethanangell/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 110, in <lambda>
    task=lambda: ah_deck_updater.update_decks_and_media(to_sync_ah_dids),

  File "/Users/ethanangell/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 61, in update_decks_and_media
    self._update_decks(ah_dids)

  File "/Users/ethanangell/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 84, in _update_decks
    should_continue = self._update_single_deck(ah_did)

  File "/Users/ethanangell/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 98, in _update_single_deck
    result = self._fetch_and_apply_deck_updates(ankihub_did)

  File "/Users/ethanangell/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 120, in _fetch_and_apply_deck_updates
    deck_updates = self._client.get_deck_updates(

  File "/Users/ethanangell/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 735, in get_deck_updates
    for chunk in self._get_deck_updates_inner(

  File "/Users/ethanangell/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 795, in _get_deck_updates_inner
    response = self._send_request(

  File "/Users/ethanangell/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 237, in _send_request
    response = self._send_request_with_retry(

  File "/Users/ethanangell/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 265, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)

Sentry link (for developers)

43

Before the error happened, I was

Just logging onto Anki. Anki has been acting weird for me all day, when I close it, it has gotten stuck on “downloading deck” several times also.

I haven’t changed anything or done anything abnormal. Been using Anki for 380+ days now straight never seen this.

Error message (don't change this) 
Anki 23.12.1 (1a1d4d54)  (ao)
Python 3.9.15 Qt 6.5.3 PyQt 6.5.3
Platform: macOS-14.4.1-arm64-arm-64bit

Traceback (most recent call last):

  File "/Users/lawson/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 255, in _send_request_with_retry
    response = self._send_request_with_retry_inner(

  File "/Users/lawson/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "/Users/lawson/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "/Users/lawson/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x13ac39af0 state=finished raised ReadTimeout>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "/Users/lawson/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 263, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/lawson/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "/Users/lawson/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 276, in _send_request_with_retry_inner
    return self.thread_local_session.get().send(

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 532, in send

requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "aqt.taskman", line 142, in _on_closures_pending

  File "/Users/lawson/Library/Application Support/Anki2/addons21/1322529746/gui/menu.py", line 335, in on_done
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/lawson/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "/Users/lawson/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 118, in _on_sync_done
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "/Users/lawson/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 110, in <lambda>
    task=lambda: ah_deck_updater.update_decks_and_media(to_sync_ah_dids),

  File "/Users/lawson/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 61, in update_decks_and_media
    self._update_decks(ah_dids)

  File "/Users/lawson/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 84, in _update_decks
    should_continue = self._update_single_deck(ah_did)

  File "/Users/lawson/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 98, in _update_single_deck
    result = self._fetch_and_apply_deck_updates(ankihub_did)

  File "/Users/lawson/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 120, in _fetch_and_apply_deck_updates
    deck_updates = self._client.get_deck_updates(

  File "/Users/lawson/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 735, in get_deck_updates
    for chunk in self._get_deck_updates_inner(

  File "/Users/lawson/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 795, in _get_deck_updates_inner
    response = self._send_request(

  File "/Users/lawson/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 237, in _send_request
    response = self._send_request_with_retry(

  File "/Users/lawson/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 265, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)

Sentry link (for developers)

2 Likes
44

Before the error happened, I was

[Replace this text.]

Error message (don't change this) 
Anki 2.1.65 (aa9a734f) Python 3.9.15 Qt 6.5.0 PyQt 6.5.0
Platform: macOS-14.4.1-arm64-arm-64bit
Flags: frz=True ao=True sv=3
Add-ons, last update check: 2024-08-14 20:10:18

Traceback (most recent call last):

  File "/Users/dillonrazler/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 255, in _send_request_with_retry
    response = self._send_request_with_retry_inner(

  File "/Users/dillonrazler/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "/Users/dillonrazler/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "/Users/dillonrazler/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x15c43fe80 state=finished raised ReadTimeout>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "/Users/dillonrazler/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 263, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/dillonrazler/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "/Users/dillonrazler/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 276, in _send_request_with_retry_inner
    return self.thread_local_session.get().send(

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 532, in send

requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "aqt.taskman", line 122, in _on_closures_pending

  File "/Users/dillonrazler/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 99, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/dillonrazler/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "/Users/dillonrazler/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 118, in _on_sync_done
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "/Users/dillonrazler/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 110, in <lambda>
    task=lambda: ah_deck_updater.update_decks_and_media(to_sync_ah_dids),

  File "/Users/dillonrazler/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 61, in update_decks_and_media
    self._update_decks(ah_dids)

  File "/Users/dillonrazler/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 84, in _update_decks
    should_continue = self._update_single_deck(ah_did)

  File "/Users/dillonrazler/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 98, in _update_single_deck
    result = self._fetch_and_apply_deck_updates(ankihub_did)

  File "/Users/dillonrazler/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 120, in _fetch_and_apply_deck_updates
    deck_updates = self._client.get_deck_updates(

  File "/Users/dillonrazler/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 735, in get_deck_updates
    for chunk in self._get_deck_updates_inner(

  File "/Users/dillonrazler/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 795, in _get_deck_updates_inner
    response = self._send_request(

  File "/Users/dillonrazler/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 237, in _send_request
    response = self._send_request_with_retry(

  File "/Users/dillonrazler/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 265, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)

Sentry link (for developers)

45

image
image700×623 101 KB

“Processing” taking forever whenever I close the program also

46

Before the error happened, I was

[Replace this text.]

Error message (don't change this) 
Anki 24.04.1 (ccd9ca1a)  (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.22631

Traceback (most recent call last):

  File "C:\Users\svhaw\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 255, in _send_request_with_retry
    response = self._send_request_with_retry_inner(

  File "C:\Users\svhaw\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "C:\Users\svhaw\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "C:\Users\svhaw\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x28a36f52880 state=finished raised ReadTimeout>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "C:\Users\svhaw\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 263, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\svhaw\AppData\Roaming\Anki2\addons21\1322529746\lib\tenacity\__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "C:\Users\svhaw\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 276, in _send_request_with_retry_inner
    return self.thread_local_session.get().send(

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 532, in send

requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "aqt.taskman", line 142, in _on_closures_pending

  File "C:\Users\svhaw\AppData\Roaming\Anki2\addons21\1322529746\gui\auto_sync.py", line 99, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "C:\Users\svhaw\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "C:\Users\svhaw\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 118, in _on_sync_done
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "C:\Users\svhaw\AppData\Roaming\Anki2\addons21\1322529746\gui\operations\ankihub_sync.py", line 110, in <lambda>
    task=lambda: ah_deck_updater.update_decks_and_media(to_sync_ah_dids),

  File "C:\Users\svhaw\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 61, in update_decks_and_media
    self._update_decks(ah_dids)

  File "C:\Users\svhaw\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 84, in _update_decks
    should_continue = self._update_single_deck(ah_did)

  File "C:\Users\svhaw\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 98, in _update_single_deck
    result = self._fetch_and_apply_deck_updates(ankihub_did)

  File "C:\Users\svhaw\AppData\Roaming\Anki2\addons21\1322529746\gui\deck_updater.py", line 120, in _fetch_and_apply_deck_updates
    deck_updates = self._client.get_deck_updates(

  File "C:\Users\svhaw\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 735, in get_deck_updates
    for chunk in self._get_deck_updates_inner(

  File "C:\Users\svhaw\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 795, in _get_deck_updates_inner
    response = self._send_request(

  File "C:\Users\svhaw\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 237, in _send_request
    response = self._send_request_with_retry(

  File "C:\Users\svhaw\AppData\Roaming\Anki2\addons21\1322529746\ankihub_client\ankihub_client.py", line 265, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='app.ankihub.net', port=443): Read timed out. (read timeout=20)

Sentry link (for developers)

47

image
image700×623 103 KB

Then it switches to this

48

Tried everything mentioned above. Does not work
image

49

You can disable the addon for now.

Some users have had success by spam-clicking the x in the window. But disabling the addon will allow you to review and sync normally for the time being.

1 Like
50

After disabling ankihub addon and click exit on downloading deck, i recieved a notifification saying “ankihub database check” , (attached screenshot). what do i press ?

iScreen Shoter - Anki - 240814214510
iScreen Shoter - Anki - 240814214510914×707 84.4 KB

51

everytime I sync anki starts downloading a deck

1 Like
52

image
image665×520 23.2 KB

Same thing is happening to me. It doesn’t download. I’ve also been having other problems with the ankihub webpage since yesterday.

53

**Before the error happened, I was not using my computer lol.

Error message (don't change this) 
Anki 23.12.1 (1a1d4d54)  (ao)
Python 3.9.15 Qt 6.5.3 PyQt 6.5.3
Platform: macOS-14.5-arm64-arm-64bit

Traceback (most recent call last):

  File "aqt.taskman", line 142, in _on_closures_pending

  File "/Users/priscilla/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 99, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/priscilla/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "/Users/priscilla/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 118, in _on_sync_done
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "/Users/priscilla/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 110, in <lambda>
    task=lambda: ah_deck_updater.update_decks_and_media(to_sync_ah_dids),

  File "/Users/priscilla/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 61, in update_decks_and_media
    self._update_decks(ah_dids)

  File "/Users/priscilla/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 91, in _update_decks
    raise e

  File "/Users/priscilla/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 84, in _update_decks
    should_continue = self._update_single_deck(ah_did)

  File "/Users/priscilla/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 98, in _update_single_deck
    result = self._fetch_and_apply_deck_updates(ankihub_did)

  File "/Users/priscilla/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 120, in _fetch_and_apply_deck_updates
    deck_updates = self._client.get_deck_updates(

  File "/Users/priscilla/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 735, in get_deck_updates
    for chunk in self._get_deck_updates_inner(

  File "/Users/priscilla/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 820, in _get_deck_updates_inner
    yield from self._get_deck_updates_inner(

  File "/Users/priscilla/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 820, in _get_deck_updates_inner
    yield from self._get_deck_updates_inner(

  File "/Users/priscilla/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 820, in _get_deck_updates_inner
    yield from self._get_deck_updates_inner(

  [Previous line repeated 20 more times]

  File "/Users/priscilla/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 810, in _get_deck_updates_inner
    notes_data_deck = self.download_deck(

  File "/Users/priscilla/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 661, in download_deck
    s3_response_content = self._download_with_progress_cb(

  File "/Users/priscilla/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 691, in _download_with_progress_cb
    raise AnkiHubHTTPError(response)

1322529746.ankihub_client.ankihub_client.AnkiHubHTTPError: AnkiHub request error: 403 Forbidden

Sentry link (for developers)

54

Seems like it could be a widespread problem, I’m having it too

1 Like
55

I had to click “X” on the downloading deck a million times. Then went to tools and “toggled on” the ankihub addon. then had to click “X” a million times again, then the app finally closed and it is working like normal again.

57

Disabling addon is not a solution. I want to be able to use the anking deck. Come on man I recently bought subscription this evening.

1 Like
58

Same issue here. Task manager activity for anki app is showing active network activity (1-2% load) and occasional disk writing, memory usage is approaching 90-95% usage. Disabling the addon has fixed the finite ‘downloading deck’ loop for now. Back to Anki reviews.

59

So Anki review still works if you’ve already downloaded it? How can I download the Anking deck if I am a first time user?

60

**Before the error happened, I was updating my add-ons. Additionally, I am running into the problem of it saying downloading deck when I have not downloaded a new deck and it will not exit out of it.

Error message (don't change this) 
Anki 2.1.65 (aa9a734f) Python 3.9.15 Qt 6.4.3 PyQt 6.4.0
Platform: Windows-10-10.0.22631
Flags: frz=True ao=True sv=3
Add-ons, last update check: 2024-08-14 19:34:03

Traceback (most recent call last):

  File "aqt.taskman", line 122, in _on_closures_pending

  File "aqt.taskman", line 71, in <lambda>

  File "decorator", line 232, in fun

  File "anki.hooks", line 89, in decorator_wrapper

  File "anki.hooks", line 86, in repl

  File "C:\Users\bribl\AppData\Roaming\Anki2\addons21\1322529746\gui\addons.py", line 35, in _check_future_for_exceptions
    _old(*args, **kwargs)

  File "aqt.addons", line 1186, in _download_done

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "aqt.addons", line 1163, in <lambda>

  File "aqt.addons", line 1179, in _download_all

  File "aqt.addons", line 1124, in download_and_install_addon

  File "aqt.addons", line 430, in install

  File "aqt.addons", line 454, in _install

  File "aqt.addons", line 716, in backupUserFiles

PermissionError: [WinError 5] Access is denied: 'C:\\Users\\bribl\\AppData\\Roaming\\Anki2\\addons21\\1214357311\\user_files' -> 'C:\\Users\\bribl\\AppData\\Roaming\\Anki2\\addons21\\files_backup'

Sentry link (for developers)

1 Like
61

image
image1917×957 48.5 KB

I went through disabling add-ons until I could sync anki without this pop-up staying stuck on my screen. The culprit ended up being the ankihub add on (1322529746). I tried deleting and reinstalling the add-on but the error is persisting.

62

Does disabling the ankihub addon affect the decks?