Error message every time I hit sync

🐛 Bug
1

Before the error happened, I was…
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Error message (don't change this) 
Anki 2.1.65 (aa9a734f) Python 3.9.15 Qt 6.5.0 PyQt 6.5.0
Platform: macOS-13.6-arm64-arm-64bit
Flags: frz=True ao=True sv=3
Add-ons, last update check: 2023-10-30 12:48:39

Traceback (most recent call last):

  File "/Users/cc857/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 238, in _send_request_with_retry
    response = self._send_request_with_retry_inner(request, stream=stream)

  File "/Users/cc857/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "/Users/cc857/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "/Users/cc857/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x168b7b670 state=finished raised SSLError>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "/Users/cc857/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 244, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/cc857/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "/Users/cc857/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 259, in _send_request_with_retry_inner
    response = session.send(request, stream=stream)

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 517, in send

requests.exceptions.SSLError: HTTPSConnectionPool(host='ankihub.s3.amazonaws.com', port=443): Max retries exceeded with url: /deck_assets/e77aedfe-a636-40e2-8169-2fce2673187e/dbe7c7deb701b9b36bbd31d607b34465.jpg (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)')))


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "aqt.taskman", line 122, in _on_closures_pending

  File "aqt.taskman", line 71, in <lambda>

  File "/Users/cc857/Library/Application Support/Anki2/addons21/1322529746/gui/media_sync.py", line 160, in _on_download_finished
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "/Users/cc857/Library/Application Support/Anki2/addons21/1322529746/gui/media_sync.py", line 116, in _update_deck_media_and_download_missing_media
    self._client.download_media(missing_media_names, ah_did)

  File "/Users/cc857/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 541, in download_media
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "/Users/cc857/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 546, in _download_media
    response = self._send_request("GET", API.S3, media_remote_path, stream=True)

  File "/Users/cc857/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 224, in _send_request
    response = self._send_request_with_retry(prepped, stream=stream)

  File "/Users/cc857/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 246, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='ankihub.s3.amazonaws.com', port=443): Max retries exceeded with url: /deck_assets/e77aedfe-a636-40e2-8169-2fce2673187e/dbe7c7deb701b9b36bbd31d607b34465.jpg (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)')))

Sentry link (for developers)

2

Does this work for you?

3

I have a Mac, is there a separate set of directions to check this setting?

4

Sorry, I thought I linked you to the Mac instructions. Try this: