Media Sync Error?

Before the error happened, I was…
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Error message (don't change this)
Anki 23.12.1 (1a1d4d54)  (ao)
Python 3.9.15 Qt 6.5.3 PyQt 6.5.3
Platform: macOS-14.1-arm64-arm-64bit

Traceback (most recent call last):

  File "/Users/irs36/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 247, in _send_request_with_retry
    response = self._send_request_with_retry_inner(

  File "/Users/irs36/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 289, in wrapped_f
    return self(f, *args, **kw)

  File "/Users/irs36/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 379, in __call__
    do = self.iter(retry_state=retry_state)

  File "/Users/irs36/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 326, in iter
    raise retry_exc from fut.exception()

tenacity.RetryError: RetryError[<Future at 0x12b350e80 state=finished raised SSLError>]


During handling of the above exception, another exception occurred:


Traceback (most recent call last):

  File "/Users/irs36/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 255, in _send_request_with_retry
    response = last_attempt.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/irs36/Library/Application Support/Anki2/addons21/1322529746/lib/tenacity/__init__.py", line 382, in __call__
    result = fn(*args, **kwargs)

  File "/Users/irs36/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 270, in _send_request_with_retry_inner
    response = session.send(request, stream=stream, timeout=timeout)

  File "requests.sessions", line 703, in send

  File "requests.adapters", line 517, in send

requests.exceptions.SSLError: HTTPSConnectionPool(host='ankihub.s3.amazonaws.com', port=443): Max retries exceeded with url: /deck_e77aedfe-a636-40e2-8169-2fce2673187e_notes.csv.gz?response-content-disposition=attachment&AWSAccessKeyId=AKIASSGURO7AU2A7QZOX&Signature=xAh%2FVPDUv%2F6oLmzbv1I%2BPhtl0Oo%3D&Expires=1716474339 (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)')))


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "aqt.taskman", line 142, in _on_closures_pending

  File "/Users/irs36/Library/Application Support/Anki2/addons21/1322529746/gui/auto_sync.py", line 99, in sync_with_ankiweb
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "/Users/irs36/Library/Application Support/Anki2/addons21/1322529746/gui/operations/utils.py", line 39, in wrapper
    return func(*args, **kwargs)

  File "/Users/irs36/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 108, in _on_sync_done
    future.result()

  File "concurrent.futures._base", line 439, in result

  File "concurrent.futures._base", line 391, in __get_result

  File "concurrent.futures.thread", line 58, in run

  File "/Users/irs36/Library/Application Support/Anki2/addons21/1322529746/gui/operations/ankihub_sync.py", line 100, in <lambda>
    task=lambda: ah_deck_updater.update_decks_and_media(to_sync_ah_dids),

  File "/Users/irs36/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 60, in update_decks_and_media
    self._update_decks(ah_dids)

  File "/Users/irs36/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 83, in _update_decks
    should_continue = self._update_single_deck(ah_did)

  File "/Users/irs36/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 97, in _update_single_deck
    result = self._fetch_and_apply_deck_updates(ankihub_did)

  File "/Users/irs36/Library/Application Support/Anki2/addons21/1322529746/gui/deck_updater.py", line 119, in _fetch_and_apply_deck_updates
    deck_updates = self._client.get_deck_updates(

  File "/Users/irs36/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 712, in get_deck_updates
    for chunk in self._get_deck_updates_inner(

  File "/Users/irs36/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 787, in _get_deck_updates_inner
    notes_data_deck = self.download_deck(

  File "/Users/irs36/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 638, in download_deck
    s3_response_content = self._download_with_progress_cb(

  File "/Users/irs36/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 666, in _download_with_progress_cb
    with self._send_request("GET", API.S3, s3_url_suffix, stream=True) as response:

  File "/Users/irs36/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 229, in _send_request
    response = self._send_request_with_retry(

  File "/Users/irs36/Library/Application Support/Anki2/addons21/1322529746/ankihub_client/ankihub_client.py", line 257, in _send_request_with_retry
    raise AnkiHubRequestException(e) from e

1322529746.ankihub_client.ankihub_client.AnkiHubRequestException: AnkiHub request exception: HTTPSConnectionPool(host='ankihub.s3.amazonaws.com', port=443): Max retries exceeded with url: /deck_e77aedfe-a636-40e2-8169-2fce2673187e_notes.csv.gz?response-content-disposition=attachment&AWSAccessKeyId=AKIASSGURO7AU2A7QZOX&Signature=xAh%2FVPDUv%2F6oLmzbv1I%2BPhtl0Oo%3D&Expires=1716474339 (Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1129)')))

Sentry link (for developers)

Does checking proxy settings or trying a different network help? Can you also update to the latest Anki version and see if the issue persists?